An MBA-qualified Customer Support Manager with over 10 years of experience driving customer success, leading support operations, and improving processes across SaaS, financial services, and BPO sectors. Proven ability to lead cross-functional teams, manage large customer portfolios, enhance customer engagement, and ensure compliance (ISO 27001). Strong background in onboarding, technical support, product training, data analysis, and stakeholder communication.
I enjoy volunteering at festivals to help people have a better experience. I love travelling, reading and playing basketball in my free time.More...
Phiwe Finca
Marketing Coordinator & Social Media Specialist
Verified
I'm a creative and self-driven digital marketer with over 5 years of experience in Social Media Management, Content Creation, Copywriting, and Brand Strategy. I specialize in building engaged online communities and leading marketing projects from concept to execution - always with a focus on storytelling, innovation, and strategic impact.
With a background spanning corporate, non-profit, and entrepreneurial spaces, I bring a well-rounded and adaptable approach to digital marketing. I’m passionate about amplifying brand presence both online and in person through bold, data-informed content and creative design.
My goal is always to create and deliver strategies that connect, inspire, and drive results.More...