UVteamDeveloper of a new campaign (TRiO Plus) | Team lead (Honeybee)
Feb. 2021 - Dec. 2023Bogotá, Capital District, ColombiaTRiO Plus: Compliment with SLA agreement. - Design Zendesk usage for effective communication.
- Upload properties on a Marketplace. - Run event invitation campaigns by sending emails individually for leasing purposes. - Update daily and weekly reports in Google Spreadsheets to show the population of each bucket.
- Help develop strategies to enhance conversion rate.
- Cleaning up the data on the Marketplace (Heroku App/Sharetribe). Honeybee: Responsible for overseeing, investigating, and solving product and service complaints. Handle direct client requests to ensure the internal processes are properly completed.
Use CRM tools to assist customers through calls, emails, and chats.
Run supervisor’s call to help the customers with special inquiries.
Ensure the quality of our service was guaranteed.
Develop collections strategies.
Reporting the amount of money collected, in risk of being written off, users in delinquent status, etc.
Reporting the number of calls, emails, and chats for a deeper view of the progress within the month.
In charge of processing tier-two special requests. Use CRM(s) and communication tools to assist customers through calls, tickets, and chats.