Kari Laakso is a dedicated Customer Service Representative at Foundever™, renowned for his exceptional communication skills and commitment to enhancing customer satisfaction. With over five years of experience in the industry, Kari has a proven track record of resolving complex customer issues efficiently and fostering long-term client relationships. His innovative approach to problem-solving and proactive attitude have contributed significantly to streamlining support processes and improving service delivery.More...
Paula Martens
Administrative Assistant@Voyager global mobility
Verified
Paula Martens is a dedicated Administrative Assistant at Voyager Global Mobility, where she expertly manages complex schedules and streamlines office operations to enhance team productivity. With over eight years of experience in the industry, Paula is known for her exceptional organizational skills and her ability to anticipate the needs of executives. Her proactive approach and attention to detail have been instrumental in supporting the company's expansion into three new international markets. Outside of work, Paula is passionate about volunteering with local community outreach programs, further showcasing her commitment to making a positive impact.More...
Maria Laine
Advisor@Foundever
Verified
Backed by ironclad years in the business, I turn challenges into connection—with a smile, a sharp mind, and customer service that actually serves.More...
Kristine Cielo Raule
Workforce Planner@Foundever
Verified
Capacity Planner
Workforce Management for more than 20 years both outbound and inbound.
Great work ethics
Eager to learnMore...
Nidia Cegarra
Quality Analyst
Verified
Senior QA / QA Lead | Social Communicator
Experienced QA professional with strong communication skills, team leadership mindset, and Agile background. Focused on quality, growth, and delivering value. Seeking remote and international opportunities.More...
Georgia Chioti
Operations Manager@Foundever™
Verified
Georgia Chioti is the Operations Manager at Foundever™, where she excels in streamlining processes and enhancing team productivity. With over a decade of experience in management across multiple functions and industries, Georgia has a proven track record of implementing innovative solutions that drive efficiency. She holds a Master’s degree in Innovation Management and Entrepreneurship from the Hellenic Open University, complementing her BSc in Mathematics. Outside of work, Georgia is passionate about photography, hiking and pastry cooking.More...
Noemi Balazs
Technical Support Specialist@Foundever
Verified
Hello I'm Noemi. I'm working currently as a technical support specialist at foundever, specialist in Samsung products. My domain language is Spanish but I can work in English, Hungarian and Romanian too.More...
Graziano Cipolloni
Customer Service Specialist
Verified
Graziano Cipolloni is a dedicated Customer Service Specialist with over 10 years of experience in delivering exceptional support and solutions. Based in Rome, Graziano is known for his empathetic approach and keen problem-solving skills, ensuring customer satisfaction at every interaction. Outside of work, Graziano enjoys a lot travelling cuisine and sportMore...
María Alejandra Torres Cardozo
Sales Supervisor@Foundever
Verified
María Alejandra Torres Cardozo is a dynamic Sales Supervisor at Foundever, where she leads a high-performing team to exceed sales targets and drive business growth. With over six years of experience in sales and customer relations, she excels in strategic planning and team development. María is passionate about fostering a positive work environment and thrives on mentoring her team to achieve their full potential. Outside of work, she enjoys hiking and exploring new cuisines.More...
Rommel Maravilla
Quality Manager@Foundever™
Verified
Rommel Maravilla is a dedicated Quality Manager at Foundever™, where he leverages over a decade of experience to enhance operational excellence and drive continuous improvement. Known for his meticulous attention to detail and strong leadership skills, Rommel plays a pivotal role in ensuring top-tier quality standards across all projects. He holds a Bachelor's degree in Computer Engineering and is passionate about implementing innovative solutions to complex challenges. Outside of work, Rommel enjoys traveling, exploring the wonder and beauty of the place and its culture.More...
Ellis Marques
Learning Specialist@Foundever™
Verified
Ellis Marques is a dynamic Learning Specialist at Foundever™, where she design innovative training programs to enhance employee development and engagement. With over two years of experience in the field, Ellis excels in creating interactive learning experiences that drive performance. She hold a Master's degree in Educational Technology and are passionate about leveraging digital tools to transform traditional learning environments. Outside of work, Ellis enjoys coffee and exploring new technologies.More...
Courtney Harris
Director, Products@Foundever™
Verified
With a rich creative foundation and a passion for challenging convention, I specialize in shaping human-centered experiences within organizations. Guided by the belief that empowered, purpose-driven individuals are the catalyst for innovation, I cultivate cultures that thrive on collaboration, inclusion, and excellence.
Leveraging AGILE and ADDIE methodologies, I design and deliver impactful programs and content that elevate both processes and people. My leadership philosophy hinges on continuous improvement through thoughtful feedback and goal-driven development, empowering teams to realize their full potential.
My global perspective is built from leading diverse creative teams—Content Writers, Copywriters, Video Producers, Graphic Designers, UX Designers, and Production Managers—across the Philippines, Brazil, France, and the U.S., driving bold ideas and tangible results at scale.
By weaving strategy, creativity, and inclusivity into everything I do, I help teams transcend limits, spark innovation, and deliver exceptional outcomes around the globe.More...
Maja Peric
Recruitment Specialist
Verified
Results-driven Talent Acquisition Specialist with a
strong foundation in IT recruitment.
Proven expertise in sourcing, interviewing, and
onboarding across diverse roles, with a focus on
relationship-building and process improvement.
I'm looking to join an environment where precision,
empathy, and adaptability are valued.More...
Lawrence Udeozor
Technical Support Specialist@HGS Work from Home
Verified
Lawrence Udeozor is a dedicated Technical Support Specialist at HGS Work from Home, where he excels in troubleshooting and resolving complex technical issues. With over five years of experience in customer support, Lawrence is known for his exceptional problem-solving skills and commitment to enhancing user experience. He holds a degree in Information Technology from Greenfield University. Outside of work, Lawrence enjoys coding and exploring the latest advancements in technology.More...
Juan Camilo Angarita Camargo
Business developer@Magna Green group
Verified
Conduct market analysis to identify oportunities of leads generation. Creation of content to social media
As a business developer i create meanfull connections with different potential clients, starting long-term relations.More...
Hazel Antonio
Senior Quality Manager@Foundever™
Verified
Senior Quality Manager with 15+ years of experience in quality assurance, process improvement, and operational excellence across the BPO and customer service industries. I specialize in performance analysis, compliance audits, Lean Six Sigma practices, and team development. Currently leading quality initiatives for North America at Foundever, I’m open to collaborative projects, consulting work, or short-term engagements that align with driving measurable improvements in quality, compliance, and customer experience.More...
Lavinia Eretta
Call Center Representative@Foundever
Verified
Lavinia Eretta is a dedicated Call Center Representative at Foundever, where she excels in providing exceptional customer service and support. With over three years of experience in the industry, Lavinia is known for her problem-solving skills and her ability to handle customer inquiries efficiently. She holds a degree in Communication Studies, which enhances her ability to connect with clients and deliver clear, concise solutions. Outside of work, Lavinia enjoys hiking and exploring new culinary experiences.More...
Claudia Narvaez
Language Specialist - English Spanish / Content Writer/ IB English Teacher@Foundever
Verified
A highly skilled professional with extensive experience in administrative tasks, customer service, and native-level English proficiency. Recognized for being responsible, committed, punctual, and proactive. Adaptable to change and continuous learning. Experienced in the BPO industry with a background as a collections agent and currently serving as a Language Specialist.More...
Yannis Mugo
Customer Service Representative and Junior Admin@Foundever
Verified
Yannis Mugo is a dedicated Customer Service Representative and Junior Admin at Foundever, where he excels in delivering exceptional support and maintaining seamless administrative operations. With a knack for problem-solving and a passion for customer satisfaction, Yannis consistently enhances client experiences while streamlining internal processes. His proactive approach and strong communication skills have significantly contributed to the company's reputation for excellence. Yannis is committed to continuous learning and development, always seeking innovative ways to improve service efficiency and client engagement.More...
Youla Tsifilitakou
QA Analyst, Team Manager, Trainer
Verified
Paola Marra
Senior Customer Service Representative@Foundever Italy srl
Verified
Paola Marra is a dedicated Senior Customer Service Representative at Foundever Italy srl, where she excels in enhancing customer satisfaction and streamlining service processes. With over ten years of experience in the industry, Paola has a proven track record of resolving complex client issues efficiently. She is studying Philosophy at University of Trieste and is passionate about fostering strong client relationships. Outside of work, Paola enjoys choral singing, Nordic Walking and has a blog.More...
Steven Marin
Licenciado en Español y Lenguas Extranjeras@Universidad de La Salle
Verified
Professor in Colleges and Universities. Writer of texts, essays, analysis, summaries, thesis, translation, transcription, creation of fantastic texts, bibliographies, creation of stories, songs, writing of speeches.More...
Yasmeen Trisa Cardenas
Customer Service Representative@Foundever
Verified
A graduate of Psychology, currently working as a Customer Service Agent in Foundever, and seeking new opportunities to transition to a different sector.More...
Ma Bisale Bermas
Costumer service agent
Verified
As a Customer Service Agent, Ma Bisale Bermas has shown exceptional skills in handling customer inquiries, resolving issues, and providing information about products and services. She has consistently demonstrated strong communication skills, patience, and a deep understanding of the company's offerings. Her ability to maintain a positive attitude, even in challenging situations, has greatly contributed to the overall customer satisfaction. Her dedication to her role has resulted in improved customer retention and a positive brand image for the company.More...
Lopito Jr Oliva
PROCESS IMPROVEMENT PROGRAM MANAGER@Foundever
Verified
Lopito Jr Oliva, as the Process Improvement Program Manager at Foundever company, is responsible for analyzing, designing, and implementing process improvement initiatives. He leverages his expertise in project management, lean methodologies, and process optimization to streamline operations, enhance productivity, and drive efficiency across various business functions. His role is pivotal in ensuring the company's processes align with its strategic objectives, thereby driving growth and profitability. His continuous efforts in refining processes have significantly contributed to the company's operational excellence.More...
Filopatire William
Project Manager@Foundever
Verified
Filopatire William is a dynamic Project Manager at Foundever, where he excels in leading cross-functional teams to deliver innovative solutions. With over eight years of experience in project management, he has a proven track record of driving efficiency and enhancing productivity. Filopatire holds a Master’s degree in Business Administration from IAE de Poitiers University. Outside of work, he is passionate about Voice over, acting and singing and enjoys travel in her free time.More...
Berlin Martin
Customer Service Representative@Foundever
Verified
Berlin Martin is a dedicated Customer Service Representative at Foundever, where she excels in delivering exceptional support and solutions to clients. With over a year of experience in customer service, she is known for her proactive approach and keen problem-solving skills. Berlin holds a Bachelor's degree in Business Administration-Banking and Finance and is passionate about building strong customer relationships.More...
Amalia Sanchez
Customer Service Representative@Foundever
Verified
Amalia Sanchez is a dedicated Customer Service Representative at Foundever, where she excels in delivering exceptional support and fostering positive client relationships. With over five years of experience in the customer service industry, Amalia is known for her problem-solving skills and empathetic communication. She holds a Bachelor's degree in Industrial Engineer.More...
Mateo Leyva
Team Lead@Foundever
Verified
Team leader from technical support team focused on technology and software developmentMore...
Kandess Acuna
Customer Service Representative@Foundever
Verified
Jorge Hermógenes
Costumer service@Foundever
Verified
Remote Customer Support | Zendesk Experience | Fast Learner | Multitasking
Looking for remote Customer Service / Customer Support opportunities where I can grow professionally, improve my English, and contribute with empathy, responsibility, and efficiency.More...
Atilla Öztürk
Consultant/Project Manager@Foundever
Verified
As a Consultant/Project Manager, Atilla Öztürk has successfully led and managed numerous projects, ensuring they are completed on time and within budget.
He has provided expert consultancy services, helping businesses improve their operations and achieve their goals. His strategic planning and problem-solving skills have significantly contributed to the growth and success of various Companies ans Artsts.
He has also established strong relationships with clients and stakeholders, ensuring their needs and expectations are consistently met.More...
Elena Valtzi
QA Analyst@Foundever
Verified
Experienced multilingual QA Analyst and Team LeaderMore...
Jonathan Arias
Tech Support Agent - Help Desk Tier I@Foundever
Verified
Danilyn Ba
Workforce supervisor@Foundever
Verified
ANDREY CARDENAS
AGENTE SERVICIO AL CLIENTE IBERIA@Foundever
Verified
Andrey Cardenas is a dedicated Agente Servicio al Cliente at Foundever, where he leverages over five years of experience to enhance customer satisfaction for Iberia Airlines. Known for his exceptional problem-solving skills and empathetic communication, Andrey consistently exceeds service expectations, earning recognition as Employee of the Month multiple times. He is passionate about streamlining customer interactions and implementing innovative solutions that improve operational efficiency. Outside of work, Andrey enjoys traveling and exploring diverse cultures, which fuels his commitment to delivering world-class service.More...
Sevda Babayiğit
Müşteri temsilci@Foundever
Verified
Alicia Adames
Customer Service Rep.@Foundever
Verified
Alicia Adames is a dedicated Customer Service Representative at Foundever, where she excels in delivering exceptional support and fostering positive client relationships. With over five years of experience in customer service, she thrives on solving problems and enhancing customer satisfaction. Alicia holds a Bachelor's degree in Communications from State University, which complements her strong interpersonal skills. Outside of work, she enjoys hiking and volunteering at local animal shelters.More...
Juan Estupiñan Guerrero
Customer Service Representative@Foundever
Verified
Hi there!
This is Juan, I was born in Colombia, I graduated with a degree in modern languages with an emphasis on English and French, with a focus on translation.
I'm a dedicated and detail-oriented Customer Service Representative and Virtual Assistant with over 2 years of experience providing top-quality support. I've worked with global BPO companies where I developed strong problem-solving skills, active listening, organization and multitasking.
I'm fluent in English and French (C1 level) and a native Spanish speaker.
If you're looking for a reliable, multilingual assistant who goes the extra mile - I'm ready to help you succeed.
I guarantee professional attitude and deadline commitment. Let's work together, feel free to contact me.More...
Eman Sherif
Customer Service Representative@Foundever
Verified
Social Media Designer with hands-on experience using Canva to create clean, engaging visuals for small businesses and startups. I focus on clear communication, fast delivery, and designs that support brand presence.More...
Diego Quintero
Customer Service Agent@Foundever
Verified
A year of experience in customer service with great social skills and adaptability. Advanced language translation skills. Highly productive individual with great provlem solving skills under preassure and open to growth oportunities.More...
Paola Díaz Domínguez
CX Manager@Foundever
Verified
Customer Experience and BPO professional with 14 years of experience across the industry, gaining expertise in Operations, Training, and Quality Management. Throughout my career, I have delivered strong results for top-tier campaigns within the telecommunications, marketing, and travel industries worldwide.
I am a passionate and people-focused leader who found my true vocation in guiding teams toward success—developing talent, strengthening skills, and designing effective action plans to improve attrition and customer satisfaction KPIs. I thrive in dynamic environments and believe in leadership that empowers, inspires, and drives sustainable results.
Always ready to embrace new challenges and perspectives, I am motivated to achieve new goals while sharing my vision and expertise within the business.More...
Kristel Elizondo
Customer Service Representative@Foundever
Verified
Vanessa Reis
Claims specialist@Foundever
Verified
Claims and safety ambassador for the past 7 years
Prior to that worked with property managers and also in event organisationMore...
Julián David Barros
CX Manager@Foundever
Verified
I've been in the Call Center industry for six years and in the QA Department for over five years now. I am the Global Quality Manager for one of the accounts. Currently working with teams in Colombia, India, USA and the Philippines. I develop action plans, strategies and am responsible for compliance and meeting the requirements from the client.More...
David Mancera
QA Manager TT@Foundever
Verified
David Mancera is the QA Manager TT at Foundever, where he leads a dynamic team to ensure top-notch quality assurance processes. With over 5years of experince in the BPO industry, David is passionate about integrating innovative solutions. He holds a Six Sigma Green Belt. Outside of work, David enjoys reading and video game development.More...
Hilary Guaza
Customer Service Representative@Foundever
Verified
Hilary Sofia Guaza Quiñones is a dedicated Customer Service Representative at Foundever, where she leverages her exceptional communication skills to enhance customer satisfaction and streamline service processes. With over five years of experience in the customer service industry, Hilary has consistently exceeded performance targets and received accolades for her ability to resolve complex client issues efficiently. She is passionate about fostering positive customer relationships and implementing innovative solutions to improve service delivery. Outside of work, Hilary is an avid advocate for community volunteerism, dedicating her time to local outreach programs aimed at empowering underprivileged youth.More...
Nicole Rodriguez
Customer service representative@Foundever
Verified
Nada Azzouzi
Customer service@Foundever
Verified
Nada Azzouzi is a dedicated customer service professional at Foundever, where she excels in providing top-notch support and building strong client relationships. With over five years of experience in the industry, Nada is known for her problem-solving skills and her ability to handle complex inquiries with ease. She is passionate about creating positive customer experiences and continuously seeks to improve service processes. Outside of work, Nada enjoys exploring new cultures and is an avid reader of contemporary fiction.More...
Sara Naji
HR specialist@Foundever
Verified
Ieishia Frazier
Customer Representative@Foundever
Verified
I am currently in college for my bachelor's degree in Criminal Administration.More...
Yohanna Gomes
Team leader@Foundever
Verified
Yohanna Gomes is a dynamic Team Leader at Foundever, where she excels in guiding her team towards achieving exceptional results and fostering a collaborative work environment. With over five years of experience in project management and team development, she is passionate about driving innovation and efficiency. Yohanna holds a degree in Business Administration and has a knack for turning challenges into opportunities. Outside of work, she enjoys hiking and exploring new cuisines.More...
Susan Caullay
Customer Retentions Manager@Foundever
Verified
Rhon Ryan Ondoy
Customer Service Representative@Foundever
Verified
Rhon Ryan Ondoy is a dedicated Customer Service Representative at Foundever, where he excels in delivering exceptional support and solutions to clients. With over five years of experience in the industry, Rhon has developed a reputation for his empathetic communication style and his ability to resolve complex customer issues efficiently. He is passionate about leveraging technology to enhance customer experiences and regularly collaborates with cross-functional teams to implement innovative service strategies. Outside of work, Rhon is an avid traveler and enjoys exploring new cultures, which enriches his understanding and approach to customer service.More...
Jesse Dubuque-Smith
Learning Administration@Foundever
Verified
Jesse Dubuque-Smith is a dynamic professional serving as Learning Administrator at Foundever, where they streamline educational initiatives to enhance employee development. With a passion for innovative learning solutions, Jesse has successfully implemented programs that have increased team productivity by 20%. Holding a degree in Psychology and a certified Life Coach, they are committed to fostering an engaging and inclusive learning environment. Outside of work, Jesse enjoys traveling and exploring new culinary experiences.More...
Andrea Martínez
Customer Service Representative@Foundever
Verified
Andrea Martínez is a dedicated Customer Service Representative at Foundever, where she excels in delivering exceptional support and fostering customer loyalty. With over five years of experience in the industry, Andrea has a proven track record of resolving complex inquiries efficiently, enhancing customer satisfaction scores by 20%. Her strong communication skills and empathetic approach have made her a trusted advisor among clients and colleagues alike. Passionate about continuous improvement, Andrea actively contributes to team training sessions, sharing insights that drive service excellence.More...
Daniel Celis
Courier Care@Foundever
Verified
I'm a student and I'm also working a full time job in customer service, I really emphasize the importance of giving your all in all situations, previously I worked for IGT Solutions on customer service for flying reservations, I have plenty of experience working in evironments that are challengings, I had to change my surroundings a couple of time in the past, so adapting myself is not that difficult of a task. I'm looking forward to get new oportunities for growth from now onward.More...
Alex Gause
Senior Consultant@Foundever
Verified
Alex Gause is a dynamic Senior Consultant at Foundever, where he leverages over a decade of experience in strategic management and operational optimization to drive transformative solutions for Fortune 500 companies. With a keen eye for innovative strategies, Alex has successfully led cross-functional teams in implementing cutting-edge technologies that enhance efficiency and foster sustainable growth. His expertise in data-driven decision-making and client-focused consulting has consistently resulted in increased client satisfaction and business expansion. Passionate about mentoring emerging leaders, Alex is committed to nurturing talent and fostering a collaborative work environment that champions excellence.More...
Magdalena Kulhajova
Team Lead@Foundever
Verified
Francisco López Mengíbar
Bilingual Agent@Foundever
Verified
Engineer in biotechnology, currently working in customer service, with experience in agricultural practices and technologies and sales.More...
Melani Steto
Customer Service Agent@Foundever
Verified
Melani Steto is a dedicated Customer Service Agent at Foundever Company. She joined the company in 2021 and has since then been providing excellent customer service to the company's clients. Melani has a rich background in customer service, having spent over a decade in the industry. Prior to joining Foundever, she worked in several customer service roles across various industries where she honed her skills in problem-solving, communication, and customer relationship management. Melani holds a Bachelor's degree in Business Administration. She is known for her exceptional ability to understand customers' needs and provide solutions that enhance customer satisfaction and loyalty. Melani is committed to leveraging her skills and experience to ensure that every client interaction results in a positive experience.More...
Cristian Toledo
Customer and Technical support@Foundever
Verified
Cristian Toledo is a dedicated professional currently serving as a Customer and Technical Support Specialist at Foundever Company. He has an impressive track record in troubleshooting, resolving, and handling customer-related issues, ensuring customer satisfaction and providing technical solutions for the company's products and services. Cristian has a deep understanding of customer service protocols and a knack for solving complex technical problems. He brings a wealth of technical expertise, exceptional problem-solving skills, and a customer-centric approach to his role. Cristian’s strong communication skills, combined with his technical knowledge, make him a valued member of the Foundever team.More...
Milica Mijalkovic
@Foundever
Verified
Customer Support for the Worldwide largest retailer, including following tasks:
Communicating via telephone, email and chat with existing customers in order to solve their inquiries in a timely
manner.
Providing information about the product or service to existing customers and prospects.
Demonstrating a strong customer service orientation and ensuring customers are satisfied.
Assuring that all the information about the product or service are accurate and complete.
Proactively proposing improvements and feedback in processes and ways of working to Team Management / Operations Manager.
Filing received information properly in the system.More...
Aurore Bouvry
Customer services@Foundever
Verified
Aurore Bouvry is a dedicated Customer Service Specialist at Foundever, where she excels in providing exceptional support and creating seamless experiences for clients. With over five years of experience in customer relations, Aurore is passionate about solving problems and enhancing customer satisfaction. She holds a degree in Communication from the University of Lyon and is fluent in both French and English. In her free time, Aurore enjoys hiking and exploring new culinary delights.More...
Demetris Patsalos
customer support@Foundever
Verified
30 plus years accounting and finance as a professional qualified accountantMore...
Amado Dioquino
Agent@Foundever
Verified
Nurse by profession but currently working as a call center agent and at the same time as a financial advisorMore...
Lionele Dalus
Customer Service Specialist & Bookkeeper@Foundever
Verified
Foundever company has continued to strive in its customer service and bookkeeping aspects, largely due to the efforts of Lionele Dalus. His expertise in managing customer relationships has significantly improved customer satisfaction rates. Additionally, his bookkeeping skills have streamlined our financial tracking, resulting in better financial health and transparency for the company. Dalus's dual role has not only reduced operational costs but has also fostered a more cohesive work environment. The company appreciates his efforts and looks forward to his continued contributions.More...
Cameron Gilbert
DevOps Engineer@Foundever
Verified
Cameron Gilbert is a highly skilled DevOps Engineer currently serving at Foundever Company. Over the years, Cameron has refined his skills in system design, automation, and code deployment, making him a vital asset in the tech department at Foundever. With knowledge in Python, AWS, and GCP, his
expertise also extends to managing cloud infrastructure and developing efficient software delivery pipelines. Cameron is known for his problem-solving abilities, his knack for optimizing operational processes, and his dedication to ensuring system reliability and security. He continues to stay updated with the latest technological advancements and works to incorporate these into his workflow for the best results.More...
Nikolas Papageorgiou
Agent@Foundever
Verified
Diana Lopez
Retention Specialist@Foundever
Verified
Diana Lopez is a dedicated Retention Specialist at Foundever, where she leverages her expertise to enhance customer loyalty and reduce churn. With over five years of experience in customer relations, Diana excels in developing personalized strategies that foster long-term engagement. Outside of work, Diana enjoys training and learning new abilities.More...
Rafael Wong
Learning Specialist / Architect@Foundever
Verified
Naman Verma
Techincal Support Agent@Foundever
Verified
Dustin Walker
@Foundever
Verified
Jessa Meñoza
CSR@Foundever
Verified
Jessa Meñoza is a dedicated Customer Service Representative at Foundever, where she excels in delivering exceptional client support and fostering strong customer relationships. With over five years of experience in the customer service industry, Jessa is known for her adept problem-solving skills and her ability to handle complex inquiries with ease and professionalism. Her commitment to enhancing the customer experience has led to a 20% increase in customer satisfaction scores over the past year. Outside of work, Jessa is passionate about volunteerism and actively participates in community outreach programs, further showcasing her commitment to helping others.More...
Rebeca Solano
Customer Service Representative@Foundever
Verified
Rebeca Solano is a dedicated Customer Service Representative at Foundever, where she excels in delivering exceptional customer experiences and fostering strong client relationships. With over five years of industry experience, Rebeca has a proven track record of resolving complex customer issues efficiently and effectively. Her keen problem-solving skills and empathetic communication style have significantly contributed to improving customer satisfaction ratings. Rebeca is passionate about continuous learning and is currently pursuing a certification in customer service excellence to further enhance her skills and impact.More...
Operations Leader with extensive experience supervising and managing high-performing teams across collections, customer service, and account management. Proven ability to drive strategic improvements, enhance operational efficiency, and optimize recovery rates through data analysis and compliance-driven strategies.
Skilled in leading complex negotiations, resolving financial disputes, and fostering client relationships to exceed performance targets. Dedicated to cultivating a collaborative and results-oriented team culture, ensuring seamless execution of business objectives.
Regularly presented Business Reviews to internal and external stakeholders, delivering actionable insights on performance.More...
Juan Hincapie
Customer service representative@Foundever
Verified
Juan Hincapie is a dedicated Customer Service Representative at Foundever, where he leverages his exceptional communication skills to enhance customer satisfaction and streamline service processes. With over two years of experience in the industry, Juan has a proven track record of resolving complex issues efficiently, earning multiple accolades for his outstanding service. He is passionate about fostering a customer-centric culture and continuously seeks innovative ways to improve client interactions. Outside of work, Juan enjoys volunteering in community outreach programs, further demonstrating his commitment to helping others.More...
Maísa Andrade
Resolutions Team Representative@Foundever
Verified
Maísa Andrade, as a Resolutions Team Representative at Foundever, your task is to manage and resolve customer complaints and issues efficiently. This involves liaising with various departments to ensure customer satisfaction and improve the company's services. Over the past month, you have successfully resolved 90% of customer issues, demonstrating excellent problem-solving and communication skills. Moving forward, we aim to improve our response time and continue to enhance customer experience. The company appreciates your dedication and looks forward to your continued contributions.More...
Ana Cecilia
Call center@Foundever
Verified
Fernando Mejia
BPO industry@Foundever
Verified
As Fernando Mejia in the BPO industry at Foundever, I have successfully implemented new strategies that significantly improved operational efficiency. I have also played a key role in expanding the company's client base, contributing to its financial growth. My leadership skills have fostered a positive work environment, leading to increased employee satisfaction and productivity.More...
Juan Leal
Customer Support and Operations Specialist
Verified
Customer Experience & Technical Operations Specialist with experience supporting global users in fast-paced SaaS environments. I specialize in troubleshooting platform issues, managing escalations, and improving operational workflows across customer support and live operations.
My background combines hands-on CX support, operational oversight, and team leadership. I have experience working cross-functionally with operations, product, and technical teams to resolve system-related issues, optimize processes, and ensure seamless customer experiences.
I’m highly comfortable working with CRM and operational tools such as Zendesk, HubSpot, Airtable, Zapier, and Google Sheets, using data and automation to improve efficiency and support decision-making.
Previously, I led and coached teams of 15–25 support agents as an Operations Supervisor, focusing on performance management, escalation handling, and workflow optimization across calls, tickets, and email channels.
I thrive in fast-moving environments where I can solve complex problems, improve systems, and support both customers and internal teams.
🔹 Core areas: Technical Support, CX Operations, SaaS Platforms, Process Automation, Escalation Management, Support Operations, Data-Driven Improvement
🔹 Tools: HubSpot, Airtable, Zendesk, Zapier, Google Sheets, Power BI, Front
🔹 Languages: English & Spanish (Bilingual)More...
Anibal Movilla
Technical Support Specialist
Verified
Technical Help Desk Specialist with over 4 years of experience providing technical and customer
support in SLA-driven environments. Strong background in technical troubleshooting,
customer service, and order management, supporting both end users and technical
teams. Proven ability to resolve software and hardware issues efficiently while maintaining high
customer satisfaction. Fluent in English (C1), with experience supporting international clients.More...
Vanessa Vargas
Omboarding Specialist@Movate
Verified
Proactive and customer-focused professional responsible for guiding clients through the process of joining the company, ensuring a smooth and positive onboarding experience. I serve as the first point of contact for clients interested in partnering with Olo, assisting them with inquiries, providing clear information, and supporting them throughout the decision-making process.
I bring a strong background in customer service, cold calling, and international logistics, which allows me to communicate effectively, build trust, and handle client needs with efficiency and professionalism. I hold a degree in International Business from Universidad Libre de Colombia, and I am fluent in both English and Spanish, enabling me to work confidently in diverse and global environments.More...
Yolanda Chavarriaga
Asistente Virtual
Verified
Soy Secretaría Bilingüe con más de 20 años de experiencia como Asistente de Gerencia, Ejecutiva de Cuentas Internacionales y Asistente Virtual. Brindo apoyo administrativo remoto en gestión de agenda, correos, coordinación de reuniones, atención a clientes internacionales y manejo de documentación en español e inglés.
Me caracterizo por mi profesionalismo, confidencialidad, organización y resultados ofreciendo un soporte eficiente y confiable para optimizar la productividad de mis clientes.More...
Santiago Velez
Project Coordinator
Verified
Professional with 7+ years of experience leading cross-functional teams in the energy, technology, and consulting sectors. Proven ability to deliver complex projects on time and within budget, optimize workflows through Agile methodologies, and enhance client satisfaction through strategic communication and stakeholder engagement. Adept at risk mitigation, resource allocation, and continuous process improvementMore...
Andrés Altamiranda
Operations Supervisor@Solvo Global
Verified
Soy un profesional con experiencia en la supervisión de operaciones y logística, especializado en la vertical de Legal en Solvo Global. Con más de cinco años de experiencia en la industria, he demostrado habilidades excepcionales en la gestión de equipos, optimización de procesos y cumplimiento de normativas. Mi enfoque está en proporcionar soluciones eficientes y de alta calidad, asegurando la satisfacción del cliente y el cumplimiento de los objetivos organizacionales.
En mi rol actual como Supervisor de Operaciones en Solvo Global, lidero un equipo de profesionales dedicados a ofrecer soluciones legales, supervisando procesos operativos y garantizando el cumplimiento de los estándares de calidad. Anteriormente, he trabajado en roles de logística en BruntWork y Lean Solutions Group, donde coordiné la gestión de inventarios, transporte y personal, implementando estrategias para mejorar la eficiencia y reducir costos.
Mi experiencia también incluye la gestión de equipos multidisciplinarios, el análisis de desempeño y la implementación de mejoras basadas en datos. Estoy comprometido con el desarrollo de soluciones innovadoras y la creación de un ambiente de trabajo colaborativo y motivador.More...
Gert Järvemets
Digital creator
Verified
Public sector work experience: 2003-2013 (Laboratory Assistant, Fisheries and Nature Protection Specialist, Hunting and Fishing Specialist, Aquatic Biota Specialist, Senior Specialist, Organizer of Project Work).
Private sector: 2012 - (Board Member and Project Manager, Younger Sales Consultant, Document Manager, Customer Service and Warehouse Worker, Construction Worker, Customer Support and Customer Manager, Technical Support Consultant, Kitchen & Fun and Entertainment Worker (also fitness trainer), Interviewer & Translator, Advisor).
Also I have done social media (Digital Creator and Social Media Influencer) since 2009 and I have currently around 100 000 followers on my profiles.
I am also travel and fitness enthusiast and I have been also personal trainer (fitness).
Currently living in Glyfada (Athens area), Greece.
Nationality: Estonian
Travel experience (living outside of Estonia): 7 yearsMore...
Floriane Kaeser
Chef d’entreprise
Verified
Floriane Kaeser is a dynamic entrepreneur based in Lourdes, France, with a decade of experience as a teacher and mentor. Passionate about art and self-help, she founded two businesses to promote art and wellbeing. She has extensive experience in teaching languages and literature, as well as customer care. When she's not developing new projects, Floriane enjoys hiking in the Pyrenees and taking care of her pets.More...
Mariana Garcia
Project Manager
Verified
Highly organized and bilingual Business Administrator with experience in customer service, digital platforms, and operations. Skilled in data entry, digital content management, and candidate sourcing. Proven ability to work remotely with multicultural teams, handling high-volume tasks with attention to detail and strong communication skills. Adept at using CRM, CMS, and job portals to support recruitment and digital strategies. Passionate about process improvement and delivering excellent user experiences.More...
Antonino D'Auria
Customer Service Manager
Verified
Senior professional with a decade of experience dedicated to building client loyalty, driving retention, and leading high-performing teams in dynamic environments. I am transitioning my deep expertise in operational excellence and personalized service to a Customer Success, Account Management, or Client Support role within the technology sector.
My background in luxury hospitality has equipped me with a directly transferable skill set:
Guest Satisfaction → Customer Retention: Proven ability to enhance satisfaction metrics, directly translating to reducing churn and improving Net Promoter Score (NPS).
Team Training & Leadership → Client Onboarding & Enablement: Expertise in mentoring teams and developing training programs, equating to effectively onboarding new clients and enabling their teams for maximum product adoption and value realization.
KPI Analysis → Data-Driven Health Monitoring: Skilled in analyzing operational KPIs to preempt issues, a competency directly applicable to monitoring customer health scores and proactively mitigating churn risks.
Complex Problem-Solving → Enterprise Client Support: Adept at managing high-volume, complex inquiries for global platforms (e.g., Airbnb), interpreting policies, and resolving critical issues to ensure client success and platform adherence.
To further bridge my knowledge to the tech landscape, I have complemented my experience with a Google Cybersecurity Certificate, strengthening my understanding of the digital risk environment and the data security priorities that are critical for modern businesses and their customers.More...
João Fortes
Suporte técnico@Dalcatech
Verified
I’m João Fortes, a bilingual professional (Portuguese/English) with experience in technology, technical support, customer service, leadership, and translation.
Currently, I work as a Level 1 Support Technician, assisting clients, troubleshooting technical issues, and ensuring a reliable, high-quality experience. I also work as a freelance translator (Portuguese ⇄ English), focusing on tech, technical documentation, and business communication — combining precision, clarity, and adaptability.
Previously, I served as a Team Leader at Foundever, supporting agents and supervisors to improve performance and customer satisfaction. My background in in-store tech support strengthened my problem-solving skills and customer focus.
I hold a technical degree in Business Administration from ETEC Apiaí and I’m pursuing a Bachelor’s in Computer Engineering at UNIVESP. My main interests include IT, automation, AI, and software development, especially how technology connects with communication.
Key strengths:
• Clear and empathetic bilingual communication
• Fast learning and logical problem-solving
• Passion for technology, systems, and languages
• Adaptable mindset and continuous learning
I aim to grow professionally while combining tech expertise and language skills to build efficient, human-centered solutions.More...
Aya Skouri
CR consultant & HR admin
Verified
I’m an experienced professional with a strong background in HR administration, customer service, and client relations. I’ve worked as a Customer Relations Consultant, Retention Expert, and Sales Representative, helping businesses improve satisfaction and loyalty.
I’m now open to part-time or remote roles where I can apply my people skills, problem-solving mindset, and passion for delivering excellent customer experiences.More...
Taqwa Rashid
Technical Support Advisor@Concentrix
Verified
Taqwa Rashid is a seasoned Technical Support Advisor at Concentrix, where she excels in providing innovative solutions and exceptional customer service. With over five years of experience in the tech support industry, Taqwa is renowned for her ability to troubleshoot complex issues efficiently and enhance user satisfaction. Her expertise in software diagnostics and her proactive approach have consistently driven improvements in client retention and service delivery. Outside of her professional role, Taqwa is passionate about mentoring new team members and fostering a collaborative work environment.More...
Jerlyn Dorado
Translator/ linguist
Verified
Jerlyn Dorado is a seasoned translator and linguist with over a decade of experience bridging cultural and linguistic gaps for global organizations. Also has 2 years experience as a Customer Service Agent on American company who works with international teams to collaborate in overseas projects. Fluent in 4 languages, including Spanish, Portuguese, English and French. Jerlyn's expertise in cross-cultural communication has been instrumental in expanding international outreach and enhancing brand presence for his clients. Passionate about language and innovation, he continues to explore emerging translation technologies to deliver precise and culturally resonant content.More...
Alicia Williams
Licensed insurance professional
Verified
Hi, I'm Alicia.
I'm a motivated, versatile professional with a background in customer service, health and wellness coaching, emergency response, insurance (health, life, property and casualty) and administrative support.
I love helping people solve problems, feel supported, and achieve their goals -- whether that's by providing oustanding service, creating wellness plans or responding calmly in high-pressure situations. I believe in building real trust with clients and coworkers through strong communication, empathy, and consistent results.
I thrive in fast-paced environments where teamwork, adaptability, and care for people are valued. I'm currently looking for a new opportunity where I can continue to make a positive impact, grow my skills, and contribute to a purpose-driven organization.More...
Boun Akindele
Social Media Growth Consultant@Brilliant Advertising
Verified
Experienced in social media branding and positioning, including customer service with emerging skills in data analysis.More...
Carissa Whittle-Palmer
Care Assistant@Parkridge Center
Verified
Carissa Whittle-Palmer is a dedicated Care Assistant at Parkridge Center, where she has been enriching the lives of residents with her compassionate approach and exceptional caregiving skills for over five years. With a background in geriatric care and a passion for enhancing quality of life, Carissa has implemented innovative wellness programs that have significantly improved resident satisfaction and engagement. Her commitment to continuous learning and professional development is evident in her recent certification in advanced dementia care, positioning her as a leader in her field. Carissa's empathetic nature and proactive problem-solving abilities make her an invaluable asset to the Parkridge Center team.More...
Thabisile Shanji
Operations Manager
Verified
Thabisile Shanji is a dynamic Operations Manager with over 6 years of experience in Back Office Roles, Quality, Continuos Improvement and Customer Service. Thabisile has successfully led cross-functional teams to achieve record-breaking performance metrics. Her commitment to sustainability and innovation continues to drive organizational growth and industry recognition.More...
SERGIO PEREZ ABIANTUN
English teacher@INSTITUCIÓN UNIVERSITARIA DE BARRANQUILLA
Verified
Project Management professional with training in Agile methodologies and hands-on experience coordinating stakeholder-driven research projects. Skilled in planning, communication, and team coordination within dynamic, cross-functional environments. Proven ability to bridge institutions, align goals, and deliver results in both academic and corporate contexts. Fluent in English and Spanish, with a strong background in sustainable development and innovation policy.More...
Shayan Zuccherelli
MIS Analyst@Wise
Verified
Communication Science Alumni from the University of Amsterdam. Responsible for designing, implementing, and managing information systems that help organizations collect, analyze, and utilize data to enhance decision-making and operational efficiency. At Wise, my role is crucial in ensuring that the organization's data systems align with business goals and operational strategies.More...
Juan Avila
Customer Support Specialist
Verified
I am a bilingual Customer Support and Back Office Specialist with over seven years of experience in the BPO industry, supporting clients across the fintech, iGaming, SaaS, and tech sectors. I have worked for companies such as Stake Colombia (Betfair), UV Team (Honeybee and TRiO Plus), Sutherland Global Services, and Sitel (Oportun), excelling in roles related to live chat, phone, and email support, as well as technical assistance and account management.
My achievements include leading successful customer recovery initiatives, handling high volumes of technical and account-related inquiries, and contributing to workflow optimization through reporting and CRM management. I have also provided tier-two support and floor assistance for junior agents, playing a key role in quality assurance and process improvement.
Fluent in Spanish and English, with basic proficiency in Portuguese, I bring strong communication, problem-solving, and multitasking skills, along with hands-on experience using platforms like Intercom, Zendesk, Salesforce, and Google Workspace.More...
Diana Bombuskar
Software Developer@Designco
Verified
Diana Bombuskar is a dynamic Software Developer at Designco, where she leads innovative projects that integrate cutting-edge technology with user-centric design. With over six years of experience in the tech industry, she has a proven track record of enhancing software performance and driving efficiency. Diana's expertise in agile methodologies and her passion for developing intuitive applications have been instrumental in launching several successful products. Her commitment to continuous learning and her collaborative spirit make her a valuable asset to the Designco team.More...
Victoria Ilott
UX Designer@Freelance, self-employed
Verified
UX/UI Designer with a background in teaching, skilled in translating user insights into intuitive, WCAG-compliant digital experiences using tools like Figma.
Experienced in conducting user research, developing personas and journey maps, and building high-fidelity prototypes—applying a mobile-first approach and usability testing to refine designs.More...
Maria Kostara
Operations Team Manager
Verified
Driven Team Leader Exploring HR & Proofreading Opportunities
With a strong background as a Team Manager and Supervisor, I have developed expertise in team leadership, performance management, and coaching. My experience in these roles has given me valuable insight into HR and recruitment, sparking a deep interest in further developing my skills in this field.
Alongside my leadership experience, I also have a passion for language and communication. I offer proofreading services to ensure clarity, professionalism, and accuracy in written content.
I’m now looking to expand my expertise in HR and recruitment, while continuing to leverage my strengths in team management and language precision. Open to collaborations and new opportunities, let’s connect!More...
Nicole McGraw
Learning Technologies Specialist@United Site Services
Verified
Nicole McGraw is a proficient Learning Technologies Specialist at United Site Services, a leading provider of portable sanitation services in the United States. Nicole brings her extensive experience in instructional design and educational technology to her role, where she is responsible for developing and implementing effective learning strategies. She has a strong background in creating innovative training programs that enhance employee performance and productivity. Prior to her current role, Nicole has served in various training and educational capacities across multiple industries. She holds a degree in Education, underlining her commitment to fostering learning and growth in a professional setting. Nicole’s expertise lies in her ability to blend traditional teaching methods with modern technology to create impactful learning experiences.More...
Jennifer Lambert
Spark Delivery Driver@Walmart Spark Driving
Verified
Walmart Spark Driving Company continues to grow, with an increasing demand for delivery services. As a Spark Delivery Driver, Jennifer Lambert plays a crucial role in ensuring timely and efficient delivery of products to customers, contributing to the company's overall customer satisfaction.
The company is implementing advanced technology to optimize routes and delivery processes, which will enhance Jennifer's productivity and efficiency. Furthermore, the company is investing in driver safety programs to ensure Jennifer's well-being on the job.
The company appreciates Jennifer's commitment and dedication to her role. Her performance and customer feedback will be integral to her growth and opportunities within the company. The management is committed to supporting Jennifer in her role and encourages her to share her ideas and feedback for continuous improvement.More...
VINCENT YUMUL, RFP, CIS, MAPc
Sr. Manager & Licensed Financial Advisor@Sun Life Philippines
Verified
Over the past two decades, I've journeyed from a rank-and-file position to a global director role in two different industries. This progression is a testament to my passion and dedication.
In my BPO career, I started as an agent handling tech support calls and swiftly rose to the position of global director, overseeing operations in five countries.
I was privileged to lead a 'Tiger Team' tasked with supporting accounts struggling to meet KPIs globally. Working alongside three talented colleagues from the UK, Mexico, and Colombia, we turned red scorecards to green and successfully grew these accounts, bringing more jobs to the supporting countries.
In the financial industry, I began as an agent offering life insurance and progressed to a Senior Manager role, leading over 100 licensed professionals and managing a personal portfolio of 1,200 clients from diverse nationalities, cultures, and socioeconomic backgrounds, including ultra-high-net-worth clients.
I ensure my active involvement in every project, empowering my team to contribute their ideas safely and openly.
My deep passion for psychology has led me to pass my comprehensive exams in my master's degree in psychology. I have a clear understanding of human behavior and people with disabilities, which enables me to quickly understand, address, and guide individuals to achieve their goals.
I am Hungry, Optimistic, and Trainable!More...
Orlando Castro
Inside Sales Manager@Matic insurance
Verified
Experienced and results-oriented professional with a robust background in business administration, sales management, and staffing development. Skilled in leading and mentoring diverse teams to achieve outstanding results. Demonstrated success in optimizing recruitment processes, enhancing sales strategies, and elevating customer service standards. Proven ability to drive improvements in hiring metrics through effective recruitment tactics and strategies. Proficient in conducting professional interviews and implementing performance- enhancing initiatives. Experienced Sales manager adept at aligning team goals and fostering motivation through regular communication and support. Strong leadership and decision-making skills demonstrated in internal recruitment roles. Expertise in identifying sales behaviors, devising sales tactics, and developing effective action plans based on data analysis. Capable of delivering comprehensive reports to stakeholders for performance tracking and informed decision- making. Effective communicator with a talent for enhancing sales skills and boosting employee engagement through motivational strategies and coaching sessions. Skilled in call monitoring and maintaining quality assurance standards to ensure exceptional service delivery. Seeking to leverage extensive experience and skills to drive success in a dynamic and challenging business environment.More...
Diego Mora
Salesforce Systems Analyst@Granicus
Verified
An experienced Salesforce Admin and Product Manager with a proven track record in leading cross-functional teams to develop and enhance B2B and B2C solutions, leveraging deep expertise in SaaS, Paas and Infrastructure systems, and process optimization to drive innovation, reduce costs, and improve customer satisfaction.More...