Lavinia Eretta is a dedicated Call Center Representative at Foundever, where she excels in providing exceptional customer service and support. With over three years of experience in the industry, Lavinia is known for her problem-solving skills and her ability to handle customer inquiries efficiently. She holds a degree in Communication Studies, which enhances her ability to connect with clients and deliver clear, concise solutions. Outside of work, Lavinia enjoys hiking and exploring new culinary experiences.More...
Claudia Narvaez
Language Specialist - English Spanish / Content Writer/ IB English Teacher@Foundever
Verified
A highly skilled professional with extensive experience in administrative tasks, customer service, and native-level English proficiency. Recognized for being responsible, committed, punctual, and proactive. Adaptable to change and continuous learning. Experienced in the BPO industry with a background as a collections agent and currently serving as a Language Specialist.More...
Yannis Mugo
Customer Service Representative and Junior Admin@Foundever
Verified
Yannis Mugo is a dedicated Customer Service Representative and Junior Admin at Foundever, where he excels in delivering exceptional support and maintaining seamless administrative operations. With a knack for problem-solving and a passion for customer satisfaction, Yannis consistently enhances client experiences while streamlining internal processes. His proactive approach and strong communication skills have significantly contributed to the company's reputation for excellence. Yannis is committed to continuous learning and development, always seeking innovative ways to improve service efficiency and client engagement.More...
Youla Tsifilitakou
QA Analyst, Team Manager, Trainer
Verified
Kristina Dragas
Content Creator and Marketing Professional
Verified
5+ years of experience in customer service, marketing and sales.More...
Paola Marra
Senior Customer Service Representative@Foundever Italy srl
Verified
Paola Marra is a dedicated Senior Customer Service Representative at Foundever Italy srl, where she excels in enhancing customer satisfaction and streamlining service processes. With over ten years of experience in the industry, Paola has a proven track record of resolving complex client issues efficiently. She is studying Philosophy at University of Trieste and is passionate about fostering strong client relationships. Outside of work, Paola enjoys choral singing, Nordic Walking and has a blog.More...
Steven Marin
Licenciado en Español y Lenguas Extranjeras@Universidad de La Salle
Verified
Professor in Colleges and Universities. Writer of texts, essays, analysis, summaries, thesis, translation, transcription, creation of fantastic texts, bibliographies, creation of stories, songs, writing of speeches.More...
Yasmeen Trisa Cardenas
Customer Service Representative@Foundever
Verified
A graduate of Psychology, currently working as a Customer Service Agent in Foundever, and seeking new opportunities to transition to a different sector.More...
Ma Bisale Bermas
Costumer service agent
Verified
As a Customer Service Agent, Ma Bisale Bermas has shown exceptional skills in handling customer inquiries, resolving issues, and providing information about products and services. She has consistently demonstrated strong communication skills, patience, and a deep understanding of the company's offerings. Her ability to maintain a positive attitude, even in challenging situations, has greatly contributed to the overall customer satisfaction. Her dedication to her role has resulted in improved customer retention and a positive brand image for the company.More...
Lopito Jr Oliva
PROCESS IMPROVEMENT PROGRAM MANAGER@Foundever
Verified
Lopito Jr Oliva, as the Process Improvement Program Manager at Foundever company, is responsible for analyzing, designing, and implementing process improvement initiatives. He leverages his expertise in project management, lean methodologies, and process optimization to streamline operations, enhance productivity, and drive efficiency across various business functions. His role is pivotal in ensuring the company's processes align with its strategic objectives, thereby driving growth and profitability. His continuous efforts in refining processes have significantly contributed to the company's operational excellence.More...
Experienced multilingual QA Analyst and Team LeaderMore...
Maria Ila
Operations Manager@Foundever
Verified
Andrea Martínez
Customer Service Representative@Foundever
Verified
Andrea Martínez is a dedicated Customer Service Representative at Foundever, where she excels in delivering exceptional support and fostering customer loyalty. With over five years of experience in the industry, Andrea has a proven track record of resolving complex inquiries efficiently, enhancing customer satisfaction scores by 20%. Her strong communication skills and empathetic approach have made her a trusted advisor among clients and colleagues alike. Passionate about continuous improvement, Andrea actively contributes to team training sessions, sharing insights that drive service excellence.More...
Sergio Hincapie
Supervisor@Foundever
Verified
Operations Leader with extensive experience supervising and managing high-performing teams across collections, customer service, and account management. Proven ability to drive strategic improvements, enhance operational efficiency, and optimize recovery rates through data analysis and compliance-driven strategies.
Skilled in leading complex negotiations, resolving financial disputes, and fostering client relationships to exceed performance targets. Dedicated to cultivating a collaborative and results-oriented team culture, ensuring seamless execution of business objectives.
Regularly presented Business Reviews to internal and external stakeholders, delivering actionable insights on performance.More...
Juan Hincapie
Customer service representative@Foundever
Verified
Juan Hincapie is a dedicated Customer Service Representative at Foundever, where he leverages his exceptional communication skills to enhance customer satisfaction and streamline service processes. With over two years of experience in the industry, Juan has a proven track record of resolving complex issues efficiently, earning multiple accolades for his outstanding service. He is passionate about fostering a customer-centric culture and continuously seeks innovative ways to improve client interactions. Outside of work, Juan enjoys volunteering in community outreach programs, further demonstrating his commitment to helping others.More...
Vanessa Reis
Claims specialist@Foundever
Verified
Claims and safety ambassador for the past 7 years
Prior to that worked with property managers and also in event organisationMore...
Kandess Acuna
Customer Service Representative@Foundever
Verified
Kandess Acuna is a dedicated Customer Service Representative at Foundever, where she leverages her years of experience to enhance customer satisfaction and streamline service processes. Known for her exceptional communication skills and problem-solving abilities, Kandess consistently exceeds performance targets and has played a key role in implementing innovative solutions that improve client interactions.More...
Aurore Bouvry
Customer services@Foundever
Verified
Aurore Bouvry is a dedicated Customer Service Specialist at Foundever, where she excels in providing exceptional support and creating seamless experiences for clients. With over five years of experience in customer relations, Aurore is passionate about solving problems and enhancing customer satisfaction. She holds a degree in Communication from the University of Lyon and is fluent in both French and English. In her free time, Aurore enjoys hiking and exploring new culinary delights.More...
Atilla Öztürk
Consultant/Project Manager@Foundever
Verified
As a Consultant/Project Manager, Atilla Öztürk has successfully led and managed numerous projects, ensuring they are completed on time and within budget.
He has provided expert consultancy services, helping businesses improve their operations and achieve their goals. His strategic planning and problem-solving skills have significantly contributed to the growth and success of various Companies ans Artsts.
He has also established strong relationships with clients and stakeholders, ensuring their needs and expectations are consistently met.More...
Maísa Andrade
Resolutions Team Representative@Foundever
Verified
Maísa Andrade, as a Resolutions Team Representative at Foundever, your task is to manage and resolve customer complaints and issues efficiently. This involves liaising with various departments to ensure customer satisfaction and improve the company's services. Over the past month, you have successfully resolved 90% of customer issues, demonstrating excellent problem-solving and communication skills. Moving forward, we aim to improve our response time and continue to enhance customer experience. The company appreciates your dedication and looks forward to your continued contributions.More...
Melani Steto
Customer Service Agent@Foundever
Verified
Melani Steto is a dedicated Customer Service Agent at Foundever Company. She joined the company in 2021 and has since then been providing excellent customer service to the company's clients. Melani has a rich background in customer service, having spent over a decade in the industry. Prior to joining Foundever, she worked in several customer service roles across various industries where she honed her skills in problem-solving, communication, and customer relationship management. Melani holds a Bachelor's degree in Business Administration. She is known for her exceptional ability to understand customers' needs and provide solutions that enhance customer satisfaction and loyalty. Melani is committed to leveraging her skills and experience to ensure that every client interaction results in a positive experience.More...
Cristian Toledo
Customer and Technical support@Foundever
Verified
Cristian Toledo is a dedicated professional currently serving as a Customer and Technical Support Specialist at Foundever Company. He has an impressive track record in troubleshooting, resolving, and handling customer-related issues, ensuring customer satisfaction and providing technical solutions for the company's products and services. Cristian has a deep understanding of customer service protocols and a knack for solving complex technical problems. He brings a wealth of technical expertise, exceptional problem-solving skills, and a customer-centric approach to his role. Cristian’s strong communication skills, combined with his technical knowledge, make him a valued member of the Foundever team.More...
Milica Mijalkovic
@Foundever
Verified
Customer Support for the Worldwide largest retailer, including following tasks:
Communicating via telephone, email and chat with existing customers in order to solve their inquiries in a timely
manner.
Providing information about the product or service to existing customers and prospects.
Demonstrating a strong customer service orientation and ensuring customers are satisfied.
Assuring that all the information about the product or service are accurate and complete.
Proactively proposing improvements and feedback in processes and ways of working to Team Management / Operations Manager.
Filing received information properly in the system.More...
Naman Verma
Techincal Support Agent@Foundever
Verified
Rafael Wong
Learning Specialist / Architect@Foundever
Verified
Ana Cecilia
Call center@Foundever
Verified
Fernando Mejia
BPO industry@Foundever
Verified
As Fernando Mejia in the BPO industry at Foundever, I have successfully implemented new strategies that significantly improved operational efficiency. I have also played a key role in expanding the company's client base, contributing to its financial growth. My leadership skills have fostered a positive work environment, leading to increased employee satisfaction and productivity.More...
Nikolas Papageorgiou
Agent@Foundever
Verified
Amado Dioquino
Agent@Foundever
Verified
Nurse by profession but currently working as a call center agent and at the same time as a financial advisorMore...
Demetris Patsalos
customer support@Foundever
Verified
30 plus years accounting and finance as a professional qualified accountantMore...
Lionele Dalus
Customer Service Specialist & Bookkeeper@Foundever
Verified
Foundever company has continued to strive in its customer service and bookkeeping aspects, largely due to the efforts of Lionele Dalus. His expertise in managing customer relationships has significantly improved customer satisfaction rates. Additionally, his bookkeeping skills have streamlined our financial tracking, resulting in better financial health and transparency for the company. Dalus's dual role has not only reduced operational costs but has also fostered a more cohesive work environment. The company appreciates his efforts and looks forward to his continued contributions.More...
Cameron Gilbert
DevOps Engineer@Foundever
Verified
Cameron Gilbert is a highly skilled DevOps Engineer currently serving at Foundever Company. Over the years, Cameron has refined his skills in system design, automation, and code deployment, making him a vital asset in the tech department at Foundever. With knowledge in Python, AWS, and GCP, his
expertise also extends to managing cloud infrastructure and developing efficient software delivery pipelines. Cameron is known for his problem-solving abilities, his knack for optimizing operational processes, and his dedication to ensuring system reliability and security. He continues to stay updated with the latest technological advancements and works to incorporate these into his workflow for the best results.More...
Boun Akindele
Social Media Growth Consultant@Brilliant Advertising
Verified
Experienced in social media branding and positioning, including customer service with emerging skills in data analysis.More...
Carissa Whittle-Palmer
Care Assistant@Parkridge Center
Verified
Carissa Whittle-Palmer is a dedicated Care Assistant at Parkridge Center, where she has been enriching the lives of residents with her compassionate approach and exceptional caregiving skills for over five years. With a background in geriatric care and a passion for enhancing quality of life, Carissa has implemented innovative wellness programs that have significantly improved resident satisfaction and engagement. Her commitment to continuous learning and professional development is evident in her recent certification in advanced dementia care, positioning her as a leader in her field. Carissa's empathetic nature and proactive problem-solving abilities make her an invaluable asset to the Parkridge Center team.More...
Thabisile Shanji
Operations Manager
Verified
Thabisile Shanji is a dynamic Operations Manager with over 6 years of experience in Back Office Roles, Quality, Continuos Improvement and Customer Service. Thabisile has successfully led cross-functional teams to achieve record-breaking performance metrics. Her commitment to sustainability and innovation continues to drive organizational growth and industry recognition.More...
Andres Alvarez Lozano
Reporting Analyst@Healthprime
Verified
Andres Alvarez is a dedicated Reporting Analyst at Healthprime with over five years of experience in transforming complex data into strategic insights. Known for his meticulous attention to detail and innovative problem-solving skills, he excels in optimizing reporting processes to enhance operational efficiency. Andres is passionate about leveraging data to drive healthcare improvements. Outside of work, he enjoys hiking and exploring new programs coursesMore...
SERGIO PEREZ ABIANTUN
English teacher@INSTITUCIÓN UNIVERSITARIA DE BARRANQUILLA
Verified
Project Management professional with training in Agile methodologies and hands-on experience coordinating stakeholder-driven research projects. Skilled in planning, communication, and team coordination within dynamic, cross-functional environments. Proven ability to bridge institutions, align goals, and deliver results in both academic and corporate contexts. Fluent in English and Spanish, with a strong background in sustainable development and innovation policy.More...
Shayan Zuccherelli
MIS Analyst@Wise
Verified
Communication Science Alumni from the University of Amsterdam. Responsible for designing, implementing, and managing information systems that help organizations collect, analyze, and utilize data to enhance decision-making and operational efficiency. At Wise, my role is crucial in ensuring that the organization's data systems align with business goals and operational strategies.More...
Juan Avila
Customer Support Specialist
Verified
I am a bilingual Customer Support and Back Office Specialist with over seven years of experience in the BPO industry, supporting clients across the fintech, iGaming, SaaS, and tech sectors. I have worked for companies such as Stake Colombia (Betfair), UV Team (Honeybee and TRiO Plus), Sutherland Global Services, and Sitel (Oportun), excelling in roles related to live chat, phone, and email support, as well as technical assistance and account management.
My achievements include leading successful customer recovery initiatives, handling high volumes of technical and account-related inquiries, and contributing to workflow optimization through reporting and CRM management. I have also provided tier-two support and floor assistance for junior agents, playing a key role in quality assurance and process improvement.
Fluent in Spanish and English, with basic proficiency in Portuguese, I bring strong communication, problem-solving, and multitasking skills, along with hands-on experience using platforms like Intercom, Zendesk, Salesforce, and Google Workspace.More...
Diana Bombuskar
Software Developer@Designco
Verified
Diana Bombuskar is a dynamic Software Developer at Designco, where she leads innovative projects that integrate cutting-edge technology with user-centric design. With over six years of experience in the tech industry, she has a proven track record of enhancing software performance and driving efficiency. Diana's expertise in agile methodologies and her passion for developing intuitive applications have been instrumental in launching several successful products. Her commitment to continuous learning and her collaborative spirit make her a valuable asset to the Designco team.More...
Victoria Ilott
UX Designer@Freelance, self-employed
Verified
UX/UI Designer with a background in teaching, skilled in translating user insights into intuitive, WCAG-compliant digital experiences using tools like Figma.
Experienced in conducting user research, developing personas and journey maps, and building high-fidelity prototypes—applying a mobile-first approach and usability testing to refine designs.More...
Maria Kostara
Operations Team Manager
Verified
Driven Team Leader Exploring HR & Proofreading Opportunities
With a strong background as a Team Manager and Supervisor, I have developed expertise in team leadership, performance management, and coaching. My experience in these roles has given me valuable insight into HR and recruitment, sparking a deep interest in further developing my skills in this field.
Alongside my leadership experience, I also have a passion for language and communication. I offer proofreading services to ensure clarity, professionalism, and accuracy in written content.
I’m now looking to expand my expertise in HR and recruitment, while continuing to leverage my strengths in team management and language precision. Open to collaborations and new opportunities, let’s connect!More...
Nicole McGraw
Learning Technologies Specialist@United Site Services
Verified
Nicole McGraw is a proficient Learning Technologies Specialist at United Site Services, a leading provider of portable sanitation services in the United States. Nicole brings her extensive experience in instructional design and educational technology to her role, where she is responsible for developing and implementing effective learning strategies. She has a strong background in creating innovative training programs that enhance employee performance and productivity. Prior to her current role, Nicole has served in various training and educational capacities across multiple industries. She holds a degree in Education, underlining her commitment to fostering learning and growth in a professional setting. Nicole’s expertise lies in her ability to blend traditional teaching methods with modern technology to create impactful learning experiences.More...
Jennifer Lambert
Spark Delivery Driver@Walmart Spark Driving
Verified
Walmart Spark Driving Company continues to grow, with an increasing demand for delivery services. As a Spark Delivery Driver, Jennifer Lambert plays a crucial role in ensuring timely and efficient delivery of products to customers, contributing to the company's overall customer satisfaction.
The company is implementing advanced technology to optimize routes and delivery processes, which will enhance Jennifer's productivity and efficiency. Furthermore, the company is investing in driver safety programs to ensure Jennifer's well-being on the job.
The company appreciates Jennifer's commitment and dedication to her role. Her performance and customer feedback will be integral to her growth and opportunities within the company. The management is committed to supporting Jennifer in her role and encourages her to share her ideas and feedback for continuous improvement.More...
VINCENT YUMUL, RFP, CIS, MAPc
Sr. Manager & Licensed Financial Advisor@Sun Life Philippines
Verified
Over the past two decades, I've journeyed from a rank-and-file position to a global director role in two different industries. This progression is a testament to my passion and dedication.
In my BPO career, I started as an agent handling tech support calls and swiftly rose to the position of global director, overseeing operations in five countries.
I was privileged to lead a 'Tiger Team' tasked with supporting accounts struggling to meet KPIs globally. Working alongside three talented colleagues from the UK, Mexico, and Colombia, we turned red scorecards to green and successfully grew these accounts, bringing more jobs to the supporting countries.
In the financial industry, I began as an agent offering life insurance and progressed to a Senior Manager role, leading over 100 licensed professionals and managing a personal portfolio of 1,200 clients from diverse nationalities, cultures, and socioeconomic backgrounds, including ultra-high-net-worth clients.
I ensure my active involvement in every project, empowering my team to contribute their ideas safely and openly.
My deep passion for psychology has led me to pass my comprehensive exams in my master's degree in psychology. I have a clear understanding of human behavior and people with disabilities, which enables me to quickly understand, address, and guide individuals to achieve their goals.
I am Hungry, Optimistic, and Trainable!More...
Orlando Castro
Inside Sales Manager@Matic insurance
Verified
Experienced and results-oriented professional with a robust background in business administration, sales management, and staffing development. Skilled in leading and mentoring diverse teams to achieve outstanding results. Demonstrated success in optimizing recruitment processes, enhancing sales strategies, and elevating customer service standards. Proven ability to drive improvements in hiring metrics through effective recruitment tactics and strategies. Proficient in conducting professional interviews and implementing performance- enhancing initiatives. Experienced Sales manager adept at aligning team goals and fostering motivation through regular communication and support. Strong leadership and decision-making skills demonstrated in internal recruitment roles. Expertise in identifying sales behaviors, devising sales tactics, and developing effective action plans based on data analysis. Capable of delivering comprehensive reports to stakeholders for performance tracking and informed decision- making. Effective communicator with a talent for enhancing sales skills and boosting employee engagement through motivational strategies and coaching sessions. Skilled in call monitoring and maintaining quality assurance standards to ensure exceptional service delivery. Seeking to leverage extensive experience and skills to drive success in a dynamic and challenging business environment.More...
Diego Mora
Salesforce Systems Analyst@Granicus
Verified
An experienced Salesforce Admin and Product Manager with a proven track record in leading cross-functional teams to develop and enhance B2B and B2C solutions, leveraging deep expertise in SaaS, Paas and Infrastructure systems, and process optimization to drive innovation, reduce costs, and improve customer satisfaction.More...