I am a bilingual Customer Support and Back Office Specialist with over seven years of experience in the BPO industry, supporting clients across the fintech, iGaming, SaaS, and tech sectors. I have worked for companies such as Stake Colombia (Betfair), UV Team (Honeybee and TRiO Plus), Sutherland Global Services, and Sitel (Oportun), excelling in roles related to live chat, phone, and email support, as well as technical assistance and account management.
My achievements include leading successful customer recovery initiatives, handling high volumes of technical and account-related inquiries, and contributing to workflow optimization through reporting and CRM management. I have also provided tier-two support and floor assistance for junior agents, playing a key role in quality assurance and process improvement.
Fluent in Spanish and English, with basic proficiency in Portuguese, I bring strong communication, problem-solving, and multitasking skills, along with hands-on experience using platforms like Intercom, Zendesk, Salesforce, and Google Workspace.More...