I am a bilingual Customer Support and Back Office Specialist with over seven years of experience in the BPO industry, supporting clients across the fintech, iGaming, SaaS, and tech sectors. I have worked for companies such as Stake Colombia (Betfair), UV Team (Honeybee and TRiO Plus), Sutherland Global Services, and Sitel (Oportun), excelling in roles related to live chat, phone, and email support, as well as technical assistance and account management.
My achievements include leading successful customer recovery initiatives, handling high volumes of technical and account-related inquiries, and contributing to workflow optimization through reporting and CRM management. I have also provided tier-two support and floor assistance for junior agents, playing a key role in quality assurance and process improvement.
Fluent in Spanish and English, with basic proficiency in Portuguese, I bring strong communication, problem-solving, and multitasking skills, along with hands-on experience using platforms like Intercom, Zendesk, Salesforce, and Google Workspace.More...
Danielle Macchia
Head of Marketing Strategy / Executive Advisor@Stake
Verified
Innovative Marketing Executive skilled in elevating brands through strategic vision and creativity. Recognized for driving productivity and efficiency through innovative digital marketing strategies, market research, and customer acquisition to fuel business growth. Excels at communication, leadership, and problem-solving, ensuring seamless collaboration and impactful marketing solutions.More...
Hassanain Anver
Head of Growth@Stake
Verified
As Hassanain Anver, the Head of Growth at Stake, I have successfully led and implemented growth strategies that significantly increased the company's user base and revenue. My data-driven approach and deep understanding of the market have allowed me to identify new opportunities and expand the company's reach. I have also built and managed a high-performing team, fostering a culture of innovation and continuous improvement. My leadership has contributed to Stake's position as a leading digital platform in tMore...