I specialize in building robust L&D ecosystems that drive business outcomes. From launching high-volume onboarding for global banks to restructuring underperforming training functions, I partner with clients to align learning with operational excellence. Led end-to-end operations for customer service and sales functions across a 330+ headcount, overseeing team performance, workforce planning, and KPI attainment. Delivered consistent service excellence through structured coaching, process optimization, and strategic resource allocation.More...
Cadine Hall
Training Manager
Verified
As a seasoned professional in Learning and Development, currently serving as the Training Manager at Sutherland, I am recognized for my exceptional ability to design, develop and implement training programs that align with the company's objectives. He possesses a strong aptitude for leadership and team building, as well as a keen ability to foster positive and productive work environments. Cadine combines his academic knowledge with practical experience to drive success and efficiency within his role.More...
Zvezda Yordanova
Recruitment & Talent Advisor@Recruitybook
Verified
My journey in HR started 10 years ago. Now I'm still passionate about it, especially in IT and Executive Recruitment, specializing in identifying and attracting top talents and thrive in delivering strategic recruitment solutions. 🚀
My Master's and Bachelor's degrees are in HR. I'm also proud of holding a certificate in TA Leadership from Social Talent and happy to be a certified Black Belt Recruiter, specializing in Strategic Sourcing, Boolean Techniques & Executive Search.
Throughout my career, I’ve had the privilege to hire professionals for amazing companies like VMware, Financial Times, Adecco, HP, and many more.
Let's connect and discuss how I can support your career & company growth!👋More...
Breuna Kisia
GE Consultant@TTEC
Verified
 💻Web developer working as a GE consultant. 👔
Experience with JavaScript, Node.JS, react.JS with 1+ years of developing experienceMore...
Alyssa Lewis
Customer Service Representative@Sutherland Global Services
Verified
As a Customer Service Representative at Sutherland Global Services, Alyssa Lewis has consistently demonstrated exceptional communication and problem-solving skills. She has successfully handled a high volume of customer inquiries about products and services, resolving issues swiftly and professionally. Alyssa has been recognized for her ability to maintain customer satisfaction at high levels and for her contributions to improving the efficiency of customer service processes. She has also received accolades for her excellent team collaboration and her dedication to providing outstanding customer service.More...
Alex Henry
Senior Manager, Global Capability Development@Sutherland Global Services
Verified
Innovative, strategic, and forward thinking global services leader offering 8+ years of extensive experience within international business operations coupled with expertise in Organizational Development, Change Management, Business Strategy Development and Diversity and Inclusion. Recognized throughout career for strategic vision including ability to help organizations centralize and pivot from stagnant cultures and applying cutting-edge technology and processes for transformative strategic gains. My overalMore...
O'shane Hall
ASSOCIATE CONSULTANT@HALL’s ORGANIC AQUAPONICS
Verified
📙 Jamaican Consultant, Business Process Outsourcing MagnateMore...
I am a highly reliable and resourceful professional with a proven track record in administrative support, customer service, and remote coordination. I bring a rare combination of sharp organizational skills, proactive problem-solving, and genuine commitment to helping teams run efficiently. Known for staying calm under pressure and consistently going the extra mile, I’m the kind of support every team wishes they had—but few are lucky enough to find.More...
Maria Clariza Collera
Viewer Experience Advocate II@Sutherland
Verified
Maria Clariza Collera is a highly dedicated Viewer Experience Advocate II at Sutherland, where she excels in enhancing customer satisfaction and streamlining service delivery. With over five years of experience in the industry, Maria has developed a keen eye for identifying customer needs and implementing innovative solutions that improve user engagement. Her proactive approach and exceptional communication skills have consistently resulted in increased client retention and positive feedback. Maria is passionate about leveraging technology to create seamless viewing experiences and is committed to driving excellence in every interaction. Due to great performance, Maria is now also train/mentor new advocates.More...
Rosario Zuleta
Customer service specialist@Sutherland
Verified
Hi! My name is Rosario but I like to be called by my nickname Rose, I currently work at a BPO company and I'm looking to improve on my future by having another part time job to help me out and reach my dreams.More...
Dorraine McLean
Quality Analysts@Sutherland
Verified
Quality analysts Sutherland global servicesMore...
Anna Rose Griego
Customer Service Representative@Sutherland
Verified
Anna Rose Griego is a dedicated Customer Service Representative at Sutherland, where she leverages her exceptional communication skills and empathetic approach to enhance customer satisfaction. With over five years of experience in the industry, Anna has consistently exceeded performance targets, earning recognition for her innovative problem-solving techniques. Her commitment to continuous improvement has led her to spearhead several successful initiatives aimed at streamlining customer service processes. Outside of work, Anna is passionate about community service and actively volunteers with local organizations to support underserved populations.More...
Oscar Tarazona
Director of Operations@Sutherland
Verified
Latoya Wollary
Manager, Customer Experience@Sutherland
Verified
A Manager of Customer Experience at Sutherland, I currently lead a dynamic team dedicated to elevating client satisfaction and loyalty. With over a decade of experience in customer service, I have a proven track record of implementing innovative strategies that enhance customer engagement. I currently hold a Master’s degree in Business Administration - Leadership & Innovation from the Edinburgh Napier University . Outside of work, Latoya is passionate about research on innovation and cooking healthy meals.More...
Nastasia Cardoza
Customer Service Representative@Sutherland
Verified
Sri Kanth
Customer support@Sutherland
Verified
Iam srikanth I have completed my graduation from Bsc statistics in the year 2021. I have 14 months of experience in Ar calling.More...
Diego Lozano
Chat Support
Verified
I am a methodical individual with a strong work ethic and a dedication to meeting deadlines. I am a quick learner and eager to adapt to new systems and procedures. I am also a strong team player, possessing excellent communication and interpersonal skills.
I am proficient in Intercom and Zendesk, with typing speed and accuracy. I am also adept at working with spreadsheets, bug tracking in Jira, basic Notion skills, and following strict data entry protocols.More...
Teresa C.
IT Operations Project Manager@Air Systems International, Inc.
Verified
I bring a strong background in operations support and team coordination, with hands-on experience ensuring workflows are completed accurately and consistently. In past roles, I’ve often stepped into the gap between leadership and the frontline — helping uphold quality standards, streamline daily processes, and ensure policies are followed as intended.
My strengths lie in identifying inefficiencies, creating accountability, and coaching peers toward consistent performance. I’ve been recognized for my attention to detail, ability to spot small errors before they become big issues, and for maintaining calm and focus in high-pressure environments.
I’m now seeking a role that allows me to step further into a quality control or auditing capacity, where I can contribute more behind the scenes — reviewing work for accuracy, supporting process improvement, and ensuring things are done right the first time — while minimizing time spent on phones.More...
Deivis Madero
Economista@Acronis
Verified
Highly skilled IT professional with over ten years of experience in Business Planning and Strategic Negotiations. Demonstrates exceptional talent in managing administrative and operational procedures, as well as personnel training. Proficient in handling the RFP process (Request for Proposal) and adept at utilizing CRM platforms like Pipedrive and Salesforce. Strong command of Microsoft Office software, including Word, Excel, PowerPoint, and Outlook. Fluent in English, with excellent communication skills in both written and spoken forms.More...
Vasil Raykov
Product Manager / Business Analyst@Nuvei
Verified
Motivated and self driven individual striving to achieve excellence in every endeavour by paying great attention to detail. Always on the quest for gaining experience and deeper understanding of various areas in general human economic activity spheres.
My professional interests in the last at least 10 years focus into defining the product backlog, I like being empowered to make the decisions on feature prioritizations, and span towards ensuring that the development teams build features aligned with business goals.
Acting as a bridge between stakeholders, development teams, and other relevant parties is an activity where I find a strong sense of accomplishment but also believe is key to delivering quality products while maintaining informed and transparent atmosphere in a project set up.More...
Maxine Parayno
Senior Customer Success Manager@SolarWinds
Verified
Maxine Parayno is a dynamic Senior Customer Success Manager at SolarWinds, where she excels in driving customer satisfaction and retention through innovative solutions. With over a decade of experience in the tech industry, Maxine leverages her expertise to build lasting client relationships and enhance product adoption. She holds a degree in Legal Management from the University of Santo Tomas, Philippines.More...
Rachel Spencer
VP People Operations
Verified
Rachel Spencer, as VP of People Operations spearheaded a transformative talent acquisition strategy that resulted in a 35% increase in employee retention over two years. Under her leadership, the company was recognized as a "Top Workplace for Innovators" by Business Insights Magazine for three consecutive years. Rachel also implemented a groundbreaking diversity and inclusion program that increased minority representation in leadership roles by 50%. Her initiatives in employee engagement and development earned her the prestigious HR Excellence Award in 2022.More...
Jubelle Jenin Agustin
General VA
Verified
Jubelle Jenin Agustin is a highly skilled General Virtual Assistant with over five years of experience in streamlining operations for startups and small businesses. Known for her exceptional organizational skills and proactive approach, she excels in managing administrative tasks, coordinating schedules, and enhancing productivity through innovative solutions. Jubelle consistently leverages her expertise to optimize workflow and support executive teams. Her commitment to excellence and keen eye for detail make her an invaluable asset to any organization seeking efficiency and growth.More...
Sujith Sankar
L&D Manager@Amazon
Verified
Seasoned L&D and HR professional with 10+ years of experience in top MNCs like Amazon. Expertise in customer service operations, learning & development, recruitment, corporate training, career counseling, and people management. Proven track record of driving employee growth and operational excellence.
Certified : CHRM, UAE Labor Law, Project Management, Lean Six Sigma.More...
KHYLE USHUAIA NOBLEZADA
DATA PROCESSING CLERK@MOSCORD PTE LTD.
Verified
Khyle Ushuaia Noblezada is a dedicated Data Processing Clerk at Moscord Pte Ltd., where she excels in streamlining data management processes to enhance operational efficiency. With a keen eye for detail and a passion for data integrity, Khyle has successfully implemented innovative data solutions that have improved accuracy by 30% over the past year. Her ability to collaborate with cross-functional teams has been instrumental in driving key projects forward, earning her recognition as Employee of the Month twice in 2023. Outside of work, Khyle is an avid tech enthusiast who enjoys exploring the latest advancements in data analytics and machine learning.More...
Jeff Sy
HR Associate@ManpowerGroup
Verified
Jeff Sy is an HR Associate at ManpowerGroup, where he leverages his passion for talent acquisition and employee engagement to drive workforce excellence. With a background in psychology and over five years of experience in human resources, Jeff excels in creating inclusive work environments and streamlining recruitment processes. Outside of work, he enjoys hiking and volunteering at local animal shelters. Jeff is committed to fostering a positive company culture and continuous learning.More...
Juan Avila
Customer Support Specialist
Verified
I am a bilingual Customer Support and Back Office Specialist with over seven years of experience in the BPO industry, supporting clients across the fintech, iGaming, SaaS, and tech sectors. I have worked for companies such as Stake Colombia (Betfair), UV Team (Honeybee and TRiO Plus), Sutherland Global Services, and Sitel (Oportun), excelling in roles related to live chat, phone, and email support, as well as technical assistance and account management.
My achievements include leading successful customer recovery initiatives, handling high volumes of technical and account-related inquiries, and contributing to workflow optimization through reporting and CRM management. I have also provided tier-two support and floor assistance for junior agents, playing a key role in quality assurance and process improvement.
Fluent in Spanish and English, with basic proficiency in Portuguese, I bring strong communication, problem-solving, and multitasking skills, along with hands-on experience using platforms like Intercom, Zendesk, Salesforce, and Google Workspace.More...
Magdalena Georgieva
KYC Analyst
Verified
6+ years experience as a customer support specialist, back office assistant, senior associate and trainer
1 year of KYC and AML experienceMore...
Fani Ivanova
Media Monitoring Analyst@Ruepoint
Verified
I am master of news summarisation, and project coordination in media analysis. I am an expert in customer service thanks to my polished soft skills and ability to listen with care and understanding.More...
MARY JOY PEREZ
Financial Advisor@Allianz PNB Life Insurance
Verified
Mary Joy Perez is a dedicated Financial Advisor at Allianz PNB Life Insurance Company. She provides expert financial advice to clients, helping them make informed decisions about their insurance and investment needs. Ms. Perez is skilled in creating personalized financial plans to help clients achieve their financial goals. Her work involves assessing clients' financial situations, understanding their needs, and recommending suitable insurance products. She also monitors and reviews clients' accounts regulaMore...
Ashley Romano
COO & Software Developer@Reality AI Lab
Verified
Reality AI Lab is a leading company in the field of artificial intelligence, focusing on creating advanced AI technologies to transform various industries. As the COO and Software Developer, Ashley Romano plays a pivotal role in developing innovative software solutions and managing operational aspects of the company. Under her leadership, the company has made significant strides in AI research and development, successfully delivering cutting-edge AI solutions to clients. Her expertise in software development and operational management has been instrumental in driving the company's growth and success in the competitive AI industry.More...
Belinda Burson
Executive Recruiter@Mercuri Urval
Verified
Belinda Burson is a seasoned executive recruiter currently serving at Mercuri Urval, a global firm specializing in executive search, professional recruitment, and talent advisory. A skilled professional in the field, Belinda has a keen eye for identifying and attracting top-tier talents, effectively matching them with the needs of various organizations. Her expertise includes talent acquisition, leadership development, and strategic planning. Belinda's strong commitment to delivering quality results, coupled with her impressive negotiation and communication skills, have made her an integral part of the Mercuri Urval team. Prior to her current role, Belinda held various positions in talent management and recruitment, gaining extensive experience in the industry. She holds a degree in Human Resources Management, underscoring her firm grasp of the complexities of talent sourcing and management.More...
Mirko Torrisi
Full Stack Developer@deltatre s.p.a.
Verified
Mirko Torrisi is a highly skilled Full Stack Developer currently working for Deltatre s.p.a., a global leader in the sports media technology industry. With a strong understanding of both front-end and back-end development, Mirko excels in creating efficient and innovative solutions for complex technical challenges.
His expertise includes mastery of various programming languages, including TypeScript, and Python, as well as experience with databases, user interface design, and quality assurance. Throughout his career, Mirko has demonstrated his ability to work effectively in team environments and deliver projects on time and within budget.More...
Gaia Aroutunian
Copywriter@AVON
Verified
10 Years of Expertise in the following:
- Digital Media & Marketing
- Business development (Client acquisition and retention)
- Project Management (managing people and products to launch)
- Writing promotional materials and banner ads content
- Writing digital marketing and lifestyle content
My portfolio: https://stamply.wordpress.com
Fluent in English, Bulgarian, and ArmenianMore...
Roberto Echeverría
Marketing Specialist
Verified
As a marketing specialist at Markt Creative Studio, Roberto Echeverría has successfully implemented innovative marketing strategies that significantly boosted the company's brand visibility and customer engagement. He has also excelled in leading cross-functional teams and managing various marketing campaigns that resulted in increased sales and revenue growth. His expertise in digital marketing and content creation has greatly contributed to the company's online presence. Roberto's achievements also include the successful launch of new products and the establishment of strategic partnerships that have expanded the company's market reach.More...
Marchela Krusteva
Head of Service Operations
Verified
Dynamic and results-oriented Manager with over 20 years of extensive experience in client and customer management, people management, service delivery, and sales. Proven expertise in IT operations and infrastructure, with a decade of experience in BPO and global service desk management. Adept in designing, building, and implementing IT infrastructure solutions, alongside strong project management capabilities. Committed to process design, optimisation, and automation, driving continuous service improvement and service transformation. Skilled in managing client satisfaction, vendor relationships, contract negotiations, and budget oversight, ensuring high-quality service delivery and operational excellence.More...
I have successfully managed and delivered numerous complex IT projects across various countries. I have demonstrated exceptional leadership skills, strategic planning, and efficient resource allocation. I have also forged strong relationships with stakeholders and clients, ensuring their needs and expectations are consistently met. My achievements include improving project delivery processes, reducing costs, and enhancing overall project perfoMore...
Vanya Ilieva
Project Manager@Delasport Limited
Verified
I am an experienced project manager with a strong background in the iGaming industry, specializing in coordinating complex, multi-stakeholder projects. With a proven ability to build trust, foster collaboration, and maintain clear communication, I excel at delivering results on time and within scope. My expertise includes managing platform migrations, integrating third-party services, and streamlining workflows to enhance efficiency. I am highly proactive, responsive, and diplomatic, ensuring smooth alignment between internal teams, external partners, and suppliers.
As I pursue CAPM and PMP certifications in the next year, I aim to further refine my skills and transition into product management, where I can drive product quality and strategic alignment.More...
Kremena Georgieva
Transformation Consultant@N/A
Verified
Currently serving as aStrategy and Transformation Consultant. In my role, I’m responsible for guiding and implementing strategic changes within the organization to improve operations and performance. Primary tasks include assessing current business processes, recommending improvements, and overseeing the implementation of these changes. My expertise lies in change management, strategic planning, and organizational development. Have the ability to lead and manage complex transformation projects effectively.More...
Diego Diaz
BDR -SDR -@HubSpot
Verified
As a dedicated Business Development Representative at HubSpot, I specialize in identifying and nurturing leads to drive business growth. With a strong foundation in sales and a passion for helping businesses succeed, I leverage HubSpot’s powerful tools to optimize outreach and engage with prospects effectively.
I pride myself on my exceptional communication skills and ability to build rapport with clients, ensuring their needs are met with tailored solutions. My in-depth knowledge of HubSpot’s products allows me to address inquiries confidently and position our offerings strategically.
With a keen eye for data analysis, I continuously refine my strategies to enhance lead generation and conversion rates. I thrive in collaborative environments, working closely with marketing and sales teams to align our efforts for maximum impact.
I am committed to not only meeting but exceeding targets, contributing to the overall success of both my clients and HubSpot.More...
GAURI GONZALEZ
Media Buyer@MADE OMNI INC.
Verified
I am an experienced media strategist specializing in lead acquisition and client relationship management. In my current role as Head of Lead Acquisition at Made Omni Inc., I oversee media buying and campaign performance across Meta Ads, organic social media, email marketing, and LinkedIn, with a focus on generating high-quality leads and fostering long-term business relationships. My analytical approach allows me to optimize campaigns and align them with industry trends continuously. With a background in logistics and customer support, combined with a Bachelor's in Civil Engineering, I bring a diverse skill set and a results-driven mindset. Fluent in both English and Spanish, I am committed to delivering strategic value and measurable outcomes.More...
Nur is an entrepreneur with experience as the Founder, CEO, and Integrator of several start-ups and fast-growing companies in the BPO, Supply Chain, Technology, Transportation, and Personal Finance sectors. His personal interest revolve around building businesses, maximizing human potential, driving company efficiencies, enhancing customer experience, and creating technology to support the above endeavors.More...
Orlando Castro
Inside Sales Manager@Matic insurance
Verified
Experienced and results-oriented professional with a robust background in business administration, sales management, and staffing development. Skilled in leading and mentoring diverse teams to achieve outstanding results. Demonstrated success in optimizing recruitment processes, enhancing sales strategies, and elevating customer service standards. Proven ability to drive improvements in hiring metrics through effective recruitment tactics and strategies. Proficient in conducting professional interviews and implementing performance- enhancing initiatives. Experienced Sales manager adept at aligning team goals and fostering motivation through regular communication and support. Strong leadership and decision-making skills demonstrated in internal recruitment roles. Expertise in identifying sales behaviors, devising sales tactics, and developing effective action plans based on data analysis. Capable of delivering comprehensive reports to stakeholders for performance tracking and informed decision- making. Effective communicator with a talent for enhancing sales skills and boosting employee engagement through motivational strategies and coaching sessions. Skilled in call monitoring and maintaining quality assurance standards to ensure exceptional service delivery. Seeking to leverage extensive experience and skills to drive success in a dynamic and challenging business environment.More...
Candice Tate
Marketing Paladin@Plus Two Creative
Verified
I specialize in helping geeks and creatives transform their business dreams into vibrant, thriving realities. With a passion for blending creativity and strategy, I’ve dedicated myself to guiding individuals like you through the intricate world of business. At Plus Two Creative we’re storytellers, strategists, and fellow creatives. We bridge the gap between your artistic vision and the complexities of running a business. Let us handle the intricacies of the business realm while you continue to create and innovate. Our promise is simple: authentic support, tailored strategies, and a stress-free experience. Together, we’ll bring your unique creative ventures to life.More...
I'm working as a TAT specialist at Diksha technologies pvt LTDMore...
Nidhi K S
Service desk engineer@Innovatia knowledge india provate limited
Verified
Nidhi K S is a dedicated Service Desk Engineer at Innovatia Knowledge India Private Limited, where she provides top-tier technical support and solutions to her clients. With a knack for problem-solving, she excels in diagnosing and resolving hardware and software issues. She has a deep understanding of IT operations and is always ready to help her clients navigate through their technical difficulties. Nidhi brings a blend of technical expertise and exceptional customer service skills to her role. She is knoMore...
Heidi G.
Recruitment manager and client success manager@Seller Universe
Verified
Heidi G. is a highly accomplished Recruitment Manager and Client Success Manager at Seller Universe company. With a comprehensive background in human resources and client relations, Heidi has honed her skills in talent acquisition, employee management, and customer service. Her primary role at Seller Universe involves identifying top-tier talent, streamlining the recruitment process, and ensuring overall client satisfaction. Heidi's exceptional ability to foster strong relationships with both clients and caMore...