I help businesses turn technology into a reliable foundation for growth and operational efficiency.
I am the Founder of TekViSol (Technology Vision Solutions), where I work with companies—particularly SMEs and growing organizations—to implement practical, scalable technology solutions that improve productivity, reduce downtime, and simplify operations.
My work focuses on bridging the gap between business needs and technical execution.
Areas I specialize in include:
• IT infrastructure setup and management
• Business technology consulting for SMEs
• Device diagnostics, repair, and system optimization
• Network design and troubleshooting
• Productivity and collaboration platforms (Google Workspace, QuickBooks, etc.)
• Operational technology solutions for growing businesses
Alongside TekViSol, I serve as a Lead Infrastructure Specialist at Sutherland, where I oversee technical support operations and guide teams responsible for maintaining enterprise systems and user environments.
I’m always interested in connecting with founders, operators, and business leaders looking to strengthen their technology foundation and improve how their organizations run.More...
María Alejandra Orjuela Gomez
Customer Care Representative@Sutherland Global Services
Verified
María Alejandra Orjuela Gomez is a dedicated Customer Care Representative at Sutherland Global Services, where she excels in providing exceptional support and solutions to clients. With a passion for problem-solving and a keen eye for detail, she ensures customer satisfaction and fosters long-term relationships with the company. She is also a very creative person with an ongoing plastic arts degree and about 2 years of experience in customer service and care, and a background of freelance personalized English tutoring. Someone willing to learn and adapt to any work environment.More...
Hazem Mahanna
Customer Service Representative@Teleperformance
Verified
Hazem Mahanna is a dedicated Customer Service Representative at Teleperformance, where he excels in delivering exceptional customer support and fostering positive client relationships. With over three years of experience in the industry, he is known for his problem-solving skills and a keen attention to detail. Hazem is passionate about enhancing customer satisfaction and continually seeks opportunities for professional growth. Outside of work, he enjoys hiking and exploring new culinary experiences.More...
Laura Guerrero
Asistente virtual@Sutherland
Verified
Laura Guerrero is a dedicated and innovative Virtual Assistant with over five years of experience in streamlining operations for small businesses and entrepreneurs. Known for her exceptional organizational skills and proactive problem-solving abilities, Laura excels in managing schedules, coordinating projects, and enhancing productivity. Her expertise in digital tools and communication platforms has consistently resulted in improved efficiency and client satisfaction. Passionate about empowering businesses to achieve their goals, Laura continuously seeks to leverage technology to deliver top-notch support tailored to each client's unique needs.More...
Imran Pasha
Training Head@Sutherland
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Imran Pasha is the Training Head at Sutherland, where he leads a dynamic team dedicated to enhancing employee skills and performance. With over a decade of experience in corporate training, Imran has a proven track record of implementing innovative learning solutions that drive organizational success. He holds a degree in Organizational Development and is passionate about fostering a culture of continuous improvement and growth. Outside of work, Imran enjoys travelling and exploring new places.More...
Edgar Regio
Technical Support Specialist@Sutherland Global Services
As the CE Manager at Sutherland, I've dedicated over two years to refining customer service operations, leveraging a robust background in training and quality management from my time at Valor Global. My mission is to drive excellence in service delivery by harnessing the power of data storytelling and Six Sigma methodologies to streamline manufacturing processes.
At Sutherland, my expertise with Microsoft Excel and PowerBI plays a pivotal role in transforming intricate data sets into persuasive stories that inform strategic decisions. With a keen focus on manufacturing process improvement, we've forged strategies that have markedly elevated multi-channel business operations within the Asian market, a testament to our team's collaborative efforts and innovative approach.More...
Fernando Ruiz
Director@SGS Colombia Holding
Verified
I specialize in building robust L&D ecosystems that drive business outcomes. From launching high-volume onboarding for global banks to restructuring underperforming training functions, I partner with clients to align learning with operational excellence. Led end-to-end operations for customer service and sales functions across a 330+ headcount, overseeing team performance, workforce planning, and KPI attainment. Delivered consistent service excellence through structured coaching, process optimization, and strategic resource allocation.More...
Cadine Hall
Training Manager
Verified
As a seasoned professional in Learning and Development, currently serving as the Training Manager at Sutherland, I am recognized for my exceptional ability to design, develop and implement training programs that align with the company's objectives. He possesses a strong aptitude for leadership and team building, as well as a keen ability to foster positive and productive work environments. Cadine combines his academic knowledge with practical experience to drive success and efficiency within his role.More...
Zvezda Yordanova
Recruitment & Talent Advisor@Recruitybook
Verified
My journey in HR started 10 years ago. Now I'm still passionate about it, especially in IT and Executive Recruitment, specializing in identifying and attracting top talents and thrive in delivering strategic recruitment solutions. 🚀
My Master's and Bachelor's degrees are in HR. I'm also proud of holding a certificate in TA Leadership from Social Talent and happy to be a certified Black Belt Recruiter, specializing in Strategic Sourcing, Boolean Techniques & Executive Search.
Throughout my career, I’ve had the privilege to hire professionals for amazing companies like VMware, Financial Times, Adecco, HP, and many more.
Let's connect and discuss how I can support your career & company growth!👋More...
Breuna Kisia
GE Consultant@TTEC
Verified
 💻Web developer working as a GE consultant. 👔
Experience with JavaScript, Node.JS, react.JS with 1+ years of developing experienceMore...
Alyssa Lewis
Customer Service Representative@Sutherland Global Services
Verified
As a Customer Service Representative at Sutherland Global Services, Alyssa Lewis has consistently demonstrated exceptional communication and problem-solving skills. She has successfully handled a high volume of customer inquiries about products and services, resolving issues swiftly and professionally. Alyssa has been recognized for her ability to maintain customer satisfaction at high levels and for her contributions to improving the efficiency of customer service processes. She has also received accolades for her excellent team collaboration and her dedication to providing outstanding customer service.More...
Alex Henry
Senior Manager, Global Capability Development@Sutherland Global Services
Verified
Innovative, strategic, and forward thinking global services leader offering 8+ years of extensive experience within international business operations coupled with expertise in Organizational Development, Change Management, Business Strategy Development and Diversity and Inclusion. Recognized throughout career for strategic vision including ability to help organizations centralize and pivot from stagnant cultures and applying cutting-edge technology and processes for transformative strategic gains. My overalMore...
O'shane Hall
ASSOCIATE CONSULTANT@HALL’s ORGANIC AQUAPONICS
Verified
📙 Jamaican Consultant, Business Process Outsourcing MagnateMore...
Chourouk Mamdouh is a Senior Consultant at Sutherland, specializing in customer experience transformation and digital process optimization for global clients. With over eight years of consulting experience, she has led cross-functional teams to deliver multimillion-dollar efficiency gains through data-driven strategy and automation. At Sutherland, Chourouk partners with stakeholders across operations, IT, and finance to design scalable solutions that improve service quality and reduce operational risk. She is recognized for her ability to translate complex business challenges into clear roadmaps, and for mentoring emerging consultants to build high-performing, client-focused teams.More...
Natalia Bustos
Customer Service Specialist@Sutherland
Verified
Natalia Bustos is a dedicated Customer Service Specialist at Sutherland, where she excels in providing exceptional support and solutions to clients. With over five years of experience in the industry, she is passionate about enhancing customer satisfaction and streamlining communication processes. Natalia holds a degree in Business Administration and is recognized for her problem-solving skills and friendly demeanor.More...
Lea Dolot
Technical Support Specialist@Sutherland
Verified
Sara Paba
Customer Service Representative@Sutherland
Verified
I'm a bilingual customer experience representative with over one year of experience in customer support. Fluent in English and French, Spanish as my mother language, with strong communication and problem-solving skills. Experienced in mentoring team members, delivering feedback, and conducting coaching sessions to improve performance.
Skilled in video and photo editing, content creation, and social media management, also proficient in Microsoft Excel for data tracking and reporting. Adaptable, proactive, and committed to continuous growth.More...
Kelyn Castro
Customer service specialist@Sutherland
Verified
Juliana Agudelo Moreno
SME-Customer support representative@Sutherland
Verified
Andreina Avila
Senior team manager@Sutherland
Verified
English teacher
Currently Senior Team Manager with costumer service with 6 years of experienceMore...
Cristina Ramirez
Talent Acquisition Director@Sutherland
Verified
Javier Becerra
Senior Manager InfoSec LATAM@Sutherland
Verified
Javier Becerra is the Senior Manager of Information Security for the LATAM region at Sutherland, where he spearheads strategic initiatives to fortify the company's cybersecurity infrastructure. With over two decades of experience in the tech industry, Javier has successfully led cross-functional teams to implement cutting-edge security protocols, reducing cyber threats by 30% across the region. His innovative approach and commitment to excellence have earned him recognition as a thought leader in information security. Outside of work, Javier is passionate about writing sicial media articles to discuss Politics, Technology, etc. in both english and spanish.More...
Maria Beshay
Senior team manager@Sutherland
Verified
Maria Beshay is a dynamic Senior Team Manager at Sutherland, where she leads innovative projects that drive client success. With over a decade of experience in the travel industry, Maria excels in team leadership and strategic planning. Studied project management in Business Administration at the American University in Cairo . Outside of work, Maria is passionate about mentoring young professionals and exploring global cuisines.More...
Alejandra Tarazona
Costumer. Service representatives@Sutherland
Verified
Customer-focused professional with 1.5+ years of experience in customer support, including 6 months as a Supervisor at Sutherland 💼
Strong communication skills, empathy, and adaptability. Open to new growth opportunities 🚀More...
Pablo Garcia
Manager, Customer Success@Sutherland
Verified
Im 41, abd I have been working with people all of my entire job career. Started training servers at Chilis Restaurant, then I moved to Teleperformance, where I had the opportunity to work as a supervisor and assistant of thw Floor Manager, helping every supervisor to rwach the goals, I would like to recall this part of my working life, why? We all learned to have a perfect Teamwork, I helped to all of the supervisors to become Goal Oriented Teams, and the best, I helped to find the perfect action plan for the targeted people who where in the "red zone" and take them out of there. Yes, for sure I can tell my most powerful achievement is that I can find the solution, implement that solution and make it wearable to every teammate Who needs to improve and get to the top.
As of today, a fee months ago, we closed our operations with Toast, people above in the office decided to end the contract with Sutherland, so I would like to keep on the same path, it is really satisfying to reach goals as a team, feels really good to know that I can be the best based on practice, patience and disciplineMore...
América Quintanilla
Team Lead@Sutherland
Verified
Fernanda Cardenas
Customer service representative@Sutherland
Verified
🌍 Bilingual professional (English & Spanish, with French practice)
💼 Experienced in client relations, hospitality, real estate & digital services
🤝 Skilled in problem-solving, conflict resolution & high-quality customer careMore...
Neelakantan V
Sr Director Workforce Management@Sutherland
Verified
Wfm profession with end to end experience in managing capacity, Schedule and RTA, with Workforce Management as a Service. Worked with clients across multiple Geos and have vast experience in Travel and Retail Doman.More...
Melissa Martinez
Senior Manager@Sutherland
Verified
Rafael Rondon
Training Manager@Sutherland
Verified
Oscar Tarazona
Director of Operations@Sutherland
Verified
Latoya Wollary
Manager, Customer Experience@Sutherland
Verified
A Manager of Customer Experience at Sutherland, I currently lead a dynamic team dedicated to elevating client satisfaction and loyalty. With over a decade of experience in customer service, I have a proven track record of implementing innovative strategies that enhance customer engagement. I currently hold a Master’s degree in Business Administration - Leadership & Innovation from the Edinburgh Napier University . Outside of work, Latoya is passionate about research on innovation and cooking healthy meals.More...
Sri Kanth
Customer support@Sutherland
Verified
Iam srikanth I have completed my graduation from Bsc statistics in the year 2021. I have 14 months of experience in Ar calling.More...
Ginna Alvarez
Team manager@Sutherland
Verified
Aninda Banerjee
Sr AVP@Sutherland
Verified
Aashish M R
Sr. Associate Manager@Sutherland
Verified
I'm a Sr. Associate Manager working at Sutherland in the pricing department.More...
Maria Clariza Collera
Viewer Experience Advocate II@Sutherland
Verified
Maria Clariza Collera is a highly dedicated Viewer Experience Advocate II at Sutherland, where she excels in enhancing customer satisfaction and streamlining service delivery. With over five years of experience in the industry, Maria has developed a keen eye for identifying customer needs and implementing innovative solutions that improve user engagement. Her proactive approach and exceptional communication skills have consistently resulted in increased client retention and positive feedback. Maria is passionate about leveraging technology to create seamless viewing experiences and is committed to driving excellence in every interaction. Due to great performance, Maria is now also train/mentor new advocates.More...
Francis Jomari Severino
Customer Service Representative@Sutherland
Verified
Santiago Álvarez Serrato
Customer Service Representative@Sutherland
Verified
I am a professional in Audiovisual Media. I have worked in the customer service industry for the past 5 years, where I have acquired very valuable experience and skills. I am based in Bogotá, Colombia, but my experience is with international markets such as the US and Canada. I have also worked as a freelancer for audiovisual projects, doing photography, videography and editing.More...
Sajal Gupta
Senior Financial Analyst@Sutherland
Verified
I am a Finance Professional who specialises in financial modeling and strategic planning to optimize business performance. With over ten years of experience in the finance sector, I have a proven track record of delivering data-driven insights that support executive decision-making.
I hold multiple professional qualifications including CA(India), CMA(USA) and CPA(Australia) in Finance.
Outside of work, I enjoy hiking, playing and watching football.More...
Liz Escobar
Sr Director - Knowledge Management@Sutherland
Verified
Juan Lozano
Associate@Sutherland
Verified
I am a highly reliable and resourceful professional with a proven track record in administrative support, customer service, and remote coordination. I bring a rare combination of sharp organizational skills, proactive problem-solving, and genuine commitment to helping teams run efficiently. Known for staying calm under pressure and consistently going the extra mile, I’m the kind of support every team wishes they had—but few are lucky enough to find.More...
Dorraine McLean
Quality Analysts@Sutherland
Verified
Quality analysts Sutherland global servicesMore...
Anna Rose Griego
Customer Service Representative@Sutherland
Verified
Anna Rose Griego is a dedicated Customer Service Representative at Sutherland, where she leverages her exceptional communication skills and empathetic approach to enhance customer satisfaction. With over five years of experience in the industry, Anna has consistently exceeded performance targets, earning recognition for her innovative problem-solving techniques. Her commitment to continuous improvement has led her to spearhead several successful initiatives aimed at streamlining customer service processes. Outside of work, Anna is passionate about community service and actively volunteers with local organizations to support underserved populations.More...
Nastasia Cardoza
Customer Service Representative@Sutherland
Verified
Rholdaniel Valete
Relationship Manager@Salmon Bank
Verified
Banking Professional and Relationship Manager with over a decade of experience driving portfolio growth across retail and corporate banking. I specialize in wealth accumulation, high-yield deposit products, and building long-term client relationships through straightforward financial solutions. From leading branch operations to mobilizing high-value funds, my focus remains constant: delivering hitting targets and securing client trust.
Core Expertise
Relationship Management & Client Acquisition
Deposit Mobilization & Wealth Products
Branch Operations & Sales Leadership
Portfolio Management & Asset Growth
Key Achievements
Target Acceleration: Exceeded expectations by hitting 148.12% of the YTD Average Daily Balance (YTD-ADB) target during my tenure in retail branch management.
Portfolio Drive: Actively leading customer acquisition and fund mobilization strategies focused on high-yield Time Deposit placements at Salmon Bank.
International Experience: Managed corporate relationship portfolios and financial services for high-net-worth clients both locally and in Doha, Qatar.More...
Chodasani Sridevi
Sr Software Engineer@CISCO
Verified
Chodasani Sridevi is a Senior Software Engineer at Cisco, specializing in building scalable, cloud-native networking and security solutions for global enterprise customers. With over 9 years of experience in distributed systems and microservices architecture, she has led cross-functional teams to deliver high-availability platforms that support millions of users. Sridevi is recognized for transforming complex technical requirements into robust, production-ready solutions, driving measurable improvements in performance and reliability. A strong advocate for engineering excellence and mentorship, she actively contributes to internal tech communities and champions best practices in code quality, automation, and DevOps.More...
Jhonny Ramirez
*
Verified
Senior Operations Leader and High Management Specialist with over 12 years of experience in the BPO industry, managing structures of up to 140 collaborators to maximize client satisfaction and operational efficiency. Currently, I am merging my background in strategic leadership with advanced training in Data Science to transform operational metrics into intelligent business decisions. I am passionate about continuous improvement, talent development, and implementing data-driven solutions that generate real business impact.More...
Yindra Delgado is a dynamic E-Commerce Operations Manager with over a decade of experience in driving performance optimization across global markets. As a Certified Scrum Master and Product Owner, Yindra leverages agile leadership to streamline processes and enhance customer satisfaction. Her strategic initiatives have consistently resulted in double-digit revenue growth and increased operational efficiency for leading online retailers. Passionate about innovation and collaboration, Yindra is committed to empowering teams and delivering exceptional digital experiences.More...
BEATRIZ ANDRADE
Talent Acquisition Manager@EPAM Systems
Verified
Talent Acquisition Lead with extensive experience in LATAM, combining people leadership and hands-on recruitment for complex and high-impact roles. I specialize in building and scaling recruiting strategies, supporting multi-country hiring initiatives, and partnering closely with business and delivery leaders to drive hiring outcomes.
Throughout my career, I’ve led end-to-end recruitment processes across technical and non-technical roles, including niche and hard-to-fill positions, while mentoring and developing recruiting teams to improve performance and consistency. I have also contributed to process optimization, implementing data-driven decision-making and introducing AI and automation to enhance efficiency and quality.
Some of my key achievements include leading regional hiring initiatives, improving pipeline health and conversion rates, and enabling new recruiters to ramp up quickly through structured onboarding and coaching. I’m passionate about transforming recruiting from an operational function into a strategic business partner.More...
David Jiménez
Service and translation specialist
Verified
Customer support and Tech support specialist with 6+ years of experience in the field.
Native Spanish speaker and Fluent English speaker with great grammar and wording skills.
Soft-skills and resource optimization practitioner on a daily basis.More...
Fabiola Rivera
Office Manager@Rigid Structural Design
Verified
I’m a reliable and proactive professional with over 6 years of experience supporting
B2B clients and internal teams in fast-paced environments. Known for streamlining
operations, resolving issues efficiently, and maintaining clear communication, I focus on
aligning client needs with business goals to deliver consistent, high-quality outcomes.More...
Anibal Movilla
Technical Support Specialist
Verified
Technical Help Desk Specialist with over 4 years of experience providing technical and customer
support in SLA-driven environments. Strong background in technical troubleshooting,
customer service, and order management, supporting both end users and technical
teams. Proven ability to resolve software and hardware issues efficiently while maintaining high
customer satisfaction. Fluent in English (C1), with experience supporting international clients.More...
Alessandra Ribeiro
Manager, Technical Support@Yuno Pay
Verified
Manager, Technical Support at Yuno working at the intersection of payments, operations, and reliability. Passionate about solving complex transaction issues, improving monitoring systems, and delivering a seamless experience for merchants.More...
Francisco Marrugo
Senior Business Analyst and Product Owner@EPAM Systems
Verified
Francisco Marrugo is a dynamic Senior Business Analyst and Product Owner at EPAM Systems, where he drives innovation and strategic growth in the tech industry. With over a decade of experience, Francisco excels in bridging the gap between business objectives and cutting-edge technology solutions. Renowned for his analytical prowess and leadership skills, he has successfully led multiple cross-functional teams to deliver transformative digital products. Francisco holds a Master's degree in Business Administration and is passionate about leveraging data-driven insights to propel organizational success.More...
Angel Momchilov
Infrastructure Engineer L2@DXC technology
Verified
Angel Momchilov is an accomplished Infrastructure Engineer L2 at DXC Technology, where he specializes in optimizing IT systems for efficiency and reliability. With over five years of experience in network management and cloud solutions, Angel consistently delivers innovative strategies that enhance operational performance. He holds a degree in Computer Science from Sofia University and is passionate about leveraging technology to solve complex challenges. Outside of work, Angel enjoys hiking and exploring the latest advancements in artificial intelligence.More...
Lucia Sandoval
Case Manager
Verified
I have worked several years in customer service, also one year of experience as a case manager in a personal injury lawfirm based in LA.
I'm always keen to help people and make them feel they are important, I will search a proactive solution for their issues.More...
Jose Atuesta
Customer Success Agent@TenantEvaluation
Verified
Customer Experience professional with a background across Client Relations, Customer Success, and Quality Assurance, supporting high-value customers and complex case resolution in service-driven environments.
I’m strongest when working on difficult customer situations—understanding what went wrong, coordinating internally, and driving solutions that stabilize the customer experience. I bring a quality and performance lens from my QA foundation, which helps me identify recurring issues, improve consistency, and support coaching and enablement when needed.
I’m particularly comfortable in client centric elevated experiences and customer ownership roles, where the focus is experience stability, issue resolution, and long-term service consistency through clear communication, structured problem solving, and cross-team collaboration.More...
Janette Vergara
Human Resources Director
Verified
Janette Vergara was the former Human Resources Director of Stagwell PH. With her extensive experience in HR, Janette fosters a positive, inclusive workplace culture that supports our employees’ growth and well-being. She’s committed to aligning HR strategies with the company's goals, enhancing talent development, and ensuring a collaborative and engaging environment.More...
Diana Acosta
Business Analyst Consultant
Verified
Business Analyst and Consultant with experience delivering automation, process optimization, product, and digital transformation initiatives for global enterprise clients, including Marsh & McLennan, Starbucks, Otsuka, AES, and internal EPAM programs.
I specialize in requirements elicitation, process mapping (AS-IS / TO-BE), RPA and workflow automation, and data-driven decision-making, working closely with business stakeholders, product owners, architects, and development teams to translate complex business needs into scalable solutions.
My background spans Agile and Scrum environments, where I have contributed as Business Analyst, Product Manager, Product Owner, and Scrum Master, supporting initiatives such as automation programs, backend platforms, UX improvements, and cloud-based transformations.
Core strengths include:
Business & Technical Requirements (BRD, FRD, PDD)
Process Improvement & Lean Six Sigma
Automation & RPA Consulting
Stakeholder Management & UAT
Agile Delivery & Backlog Management
UX Research & Product Discovery
I thrive in complex, cross-functional environments and enjoy enabling organizations to achieve operational excellence, measurable ROI, and continuous improvement through technology and process innovation.More...
Linda Rodriguez
Lider de Operaciones
Verified
Tengo mas de 7 años de experiencia en gestión operativa, métricas de rendimiento y liderazgo organizacional. Mi enfoque está en optimizar procesos y fomentar un entorno colaborativo para el logro de metas.
A lo largo de mi trayectoria, he trabajado en roles clave que requieren liderazgo de equipos y análisis de desempeño. Mi objetivo es contribuir al crecimiento organizacional mediante estrategias efectivas y un liderazgo comprometido.More...
Andres Bermudez
Client Services Manager@horatio
Verified
Andres Bermudez is the Client Services Manager at Horatio, where he leads a dynamic team dedicated to enhancing customer satisfaction and retention. With over a decade of experience in client relations, Andres has a proven track record of driving process improvements and fostering strong client partnerships. He holds a degree in Business Administration from the University of Miami and is passionate about leveraging technology to innovate customer service solutions. Outside of work, Andres enjoys exploring new culinary experiences and is an avid traveler.More...
Luis Cervantes
Manager of Operations@Solvo Global
Verified
Manager of Operations with over 10 years of experience building strong client relationships, driving business growth and finding excellence by leading high performing teams. Created successful partnerships with US-based companies across transportation, customer service, sales & retention, and tech support industries.More...
Jose Romero
Talent Development Leader
Verified
Professional with experience in training, operations, and team support, focused on improving processes, supporting people, and achieving measurable results. I have worked on onboarding, training delivery, and performance follow-up, helping teams adopt tools, meet goals, and improve both employee and customer experience. I’m organized, analytical, and quick to learn in fast-paced environments.More...
Mario Velez
IT Manager@Nimbutech SAS
Verified
I am passionate about leveraging analytical skills and project management experience to drive impactful solutions in a dynamic environment. A strong commitment to fostering collaborative team efforts has been demonstrated, alongside a proven ability to adapt and learn quickly. Eager to contribute to meaningful projects that align with a mission focused on community improvement and positive change.More...
Nada Hassan
Customer Success Specialist@ITH Media
Verified
A dedicated Customer Success Specialist at ITH Media, where I leverage my expertise to enhance client satisfaction and retention. With over five years of experience in the media industry, I excel at building strong relationships and delivering tailored solutions. I hold a Bachelor’s degree in Business and marketing . Outside of work, I enjoy exploring new cultures through travel and photography.More...
Nianne (Ney) Balmores
Executive Virtual Assistant
Verified
Nianne (Ney) Balmores is an accomplished Executive Virtual Assistant with over 6 years of experience supporting C-level executives across diverse industries. Known for her exceptional organizational skills and proactive approach, Ney excels at streamlining operations and enhancing productivity. Outside of work, Ney enjoys music, playing the piano and violin, and exploring new places to visit!More...
María Alejandra Torres Cardozo
Sales Supervisor@Foundever
Verified
María Alejandra Torres Cardozo is a dynamic Sales Supervisor at Foundever, where she leads a high-performing team to exceed sales targets and drive business growth. With over six years of experience in sales and customer relations, she excels in strategic planning and team development. María is passionate about fostering a positive work environment and thrives on mentoring her team to achieve their full potential. Outside of work, she enjoys hiking and exploring new cuisines.More...
Michael Sampaga
Founder & CEO@Doghouse.PH
Verified
I am a digital transformation leader and founder of Doghouse.ph, with senior consulting and operations experience across banking, financial services, insurance, and SaaS. I specialize in rapid diagnostics, operating model design, process mapping, roadmap creation, and execution planning that actually ships. I have supported enterprise deals and programs totaling over US$800M in contracted value across consulting and delivery-led transformations, with deep strengths in contact center and customer operations modernization, automation, and AI enablement. I work best with leaders who need clarity fast, a pragmatic plan, and momentum across stakeholders.
Focus areas: transformation diagnostics, CX and contact center strategy, AI and automation adoption, operating model and governance, KPI design, vendor and solution evaluation, change execution.More...
Juliana Álvarez
HR Manager/HRBP
Verified
Human Resources professional with over 15 years of experience leading strategic and transformational HR initiatives across Latin America. Extensive experience across core HR processes, including talent acquisition, performance management, learning and development, compensation and benefits, labor relations, and organizational development. Proven track record partnering with business leaders to drive performance, engagement, culture transformation, and sustainable growth across complex and multicultural environments.More...
Tom Michael Cunanan
IT Cloud Engineer@Aprio Philippines Incorporated
Verified
Tom Michael Cunanan is an IT Cloud Engineer at Aprio Philippines Incorporated, where he specializes in optimizing cloud infrastructure to enhance operational efficiency. With over five years of experience in cloud technologies, Tom has a knack for designing scalable and secure cloud solutions. He holds a degree in Computer Science from the University of the Philippines. Outside of work, Tom enjoys hiking and exploring the latest tech innovations.More...
Daniela Salamanca
Team manager
Verified
I worked as a results-driven Team Manager, specializing in leading high-performing consultant teams. I consistently exceeded all key performance indicators (KPIs), expertly managed critical operational metrics, and drove strategic alignment between frontline consultants and senior leadership.
I really enjoy customer service!More...
Augusto Mora
CSR@O'Connor and Associates
Verified
With 3 years of experience in customer service and a degree in Audiovisual Media Production, I bring a blend of communication skills and creative expertise to every project. I specialize in voice-over work and sound design, combining technical precision with a passion for storytelling and high-quality audio experiences.More...
Katt Arrieta
Account Manager@CloudKitchens
Verified
Katt Arrieta is a dynamic Account Manager at CloudKitchens, where she excels in fostering strategic partnerships and driving revenue growth. With over tree years of experience in the tech and food delivery sectors, Katt leverages her expertise to optimize client portfolios and enhance operational efficiency.More...
Dalia Abaza
HR Manager@Emirates NBD
Verified
Experienced HR Leader with a knack for turning challenges into streamlined solutions. Skilled in HR operations, leadership, and making Microsoft apps do magic. Passionate about leading transformation projects that simplify work, boost efficiency, and keep teams thriving. Business Management graduate from Alexandria University with a love for innovation and a good workflow hack!More...
Jamie Housen
Teacher@Ministry of Education
Verified
Jamie Housen is an experienced educator with 3.5 years of teaching and a Bachelor's degree in Education. With over 10 years in customer service and administration, Jamie is a skilled multitasker and team player who brings strong communication, organization, and problem-solving abilities to every role. Their diverse background supports a dynamic, student-focused approach in the classroom and effective collaboration in any professional setting.More...
Andres González
Customer Service Representative@Booking.com
Verified
I’m a customer and technical support professional with over 5 years of experience working with brands like Lexmark, Logitech, Verizon, Discord, Booking, and Disney. I’ve handled everything from troubleshooting and managing tickets to moderating online communities. I also have experience leading teams, offering real-time support and personalized coaching to help them grow. Native Spanish speaker, fluent in English (C1-C2), and always ready to jump into fast-paced, high-pressure environments.More...
Charlie Sanchez
Director HR@Lean Solutions Group
Verified
Charlie Sanchez is the Director of HR for HR at Lean Solutions Group, where he spearheads innovative human resources and development strategies that have boosted employee retention by 30% over the past year. With over a decade of experience in the services industry, Charlie is renowned for his ability to foster inclusive workplace cultures and implement cutting-edge HR technologies. His strategic vision and people-centric approach have been instrumental in transforming Lean Solutions Group into a top employer in the industry. Outside of work, Charlie is an advocate for lifelong learning and AI.More...
Noime Mendones
Administrative Assistant@Plancare
Verified
Hi! I'm Noime nearly two years as an Administrative Assistant, with my main focus on data entry, invoicing, and processing shift notes mostly in the NDIS and HCP space. I’m familiar with platforms like Xero, Caretaskr, and Google Workspace, and I make sure all documentation gets done accurately and on time. I also have a solid background in customer support, handling inquiries by phone, email, and chat, which has definitely strengthened my communication and problem-solving skills. I pride myself on managing tasks efficiently and precisely, and I’m always open to learning new things to keep up with team goals and support daily operations.More...
Ivette Silva
Graphic Designer / Art Director
Verified
Ivette Silva is a seasoned Graphic Designer and Art Director with over a decade of experience in the creative industry. She has a proven track record of transforming complex ideas into compelling visual narratives that resonate with diverse audiences. Ivette's leadership at her current agency has driven award-winning campaigns for top-tier clients in the tech and engineering sectors. Passionate about innovation, she continuously explores new design technologies to push the boundaries of creative expression.More...
Dian Karailiev
Software Engineer@Live Interactive
Verified
Dian Karailiev is a dynamic Software Engineer at Live Interactive, where he specializes in developing cutting-edge applications that enhance user engagement and interactivity. With over five years of experience in the tech industry, Dian has a proven track record of delivering innovative solutions that drive business growth. He is passionate about leveraging emerging technologies to solve complex problems and improve user experiences.More...
Andres Hernandez
Sr. Training & Quality Manager@Teleperformance Colombia
Verified
Attention to detail, implementation and design of service improvement plans, leadership development, resource planning, MS office proficient. Experience supporting Collections, Customer Service, Sales, and Trust & Safety programs on the BPO industry for more than 9 years in Training & Quality. Experience launching programs with 900+ FTEsMore...
Christopher Wells
Call Center Trainer | Training Manager | Operations Manager
Verified
Christopher Wells is a seasoned Call Center Trainer | Manager with over a decade of experience in enhancing customer service operations for leading global brands. Known for his dynamic training programs, Christopher has successfully improved team performance by implementing innovative strategies that boost efficiency and customer satisfaction. His expertise in communication and technology integration has resulted in a 30% increase in client retention rates. Outside of work, Christopher is passionate about mentoring aspiring professionals and is an advocate for continuous learning and development.More...
Diego Lozano
Chat Support
Verified
I am a methodical individual with a strong work ethic and a dedication to meeting deadlines. I am a quick learner and eager to adapt to new systems and procedures. I am also a strong team player, possessing excellent communication and interpersonal skills.
I am proficient in Intercom and Zendesk, with typing speed and accuracy. I am also adept at working with spreadsheets, bug tracking in Jira, basic Notion skills, and following strict data entry protocols.More...
Teresa C.
IT Operations Project Manager@Air Systems International, Inc.
Verified
I bring a strong background in operations support and team coordination, with hands-on experience ensuring workflows are completed accurately and consistently. In past roles, I’ve often stepped into the gap between leadership and the frontline — helping uphold quality standards, streamline daily processes, and ensure policies are followed as intended.
My strengths lie in identifying inefficiencies, creating accountability, and coaching peers toward consistent performance. I’ve been recognized for my attention to detail, ability to spot small errors before they become big issues, and for maintaining calm and focus in high-pressure environments.
I’m now seeking a role that allows me to step further into a quality control or auditing capacity, where I can contribute more behind the scenes — reviewing work for accuracy, supporting process improvement, and ensuring things are done right the first time — while minimizing time spent on phones.More...
Deivis Madero
Economista@Acronis
Verified
Highly skilled IT professional with over ten years of experience in Business Planning and Strategic Negotiations. Demonstrates exceptional talent in managing administrative and operational procedures, as well as personnel training. Proficient in handling the RFP process (Request for Proposal) and adept at utilizing CRM platforms like Pipedrive and Salesforce. Strong command of Microsoft Office software, including Word, Excel, PowerPoint, and Outlook. Fluent in English, with excellent communication skills in both written and spoken forms.More...
Vasil Raykov
Product Manager / Business Analyst@Nuvei
Verified
Motivated and self driven individual striving to achieve excellence in every endeavour by paying great attention to detail. Always on the quest for gaining experience and deeper understanding of various areas in general human economic activity spheres.
My professional interests in the last at least 10 years focus into defining the product backlog, I like being empowered to make the decisions on feature prioritizations, and span towards ensuring that the development teams build features aligned with business goals.
Acting as a bridge between stakeholders, development teams, and other relevant parties is an activity where I find a strong sense of accomplishment but also believe is key to delivering quality products while maintaining informed and transparent atmosphere in a project set up.More...
Maxine Parayno
Senior Customer Success Manager@SolarWinds
Verified
Maxine Parayno is a dynamic Senior Customer Success Manager at SolarWinds, where she excels in driving customer satisfaction and retention through innovative solutions. With over a decade of experience in the tech industry, Maxine leverages her expertise to build lasting client relationships and enhance product adoption. She holds a degree in Legal Management from the University of Santo Tomas, Philippines.More...
Rachel Spencer
VP People Operations
Verified
Rachel Spencer, as VP of People Operations spearheaded a transformative talent acquisition strategy that resulted in a 35% increase in employee retention over two years. Under her leadership, the company was recognized as a "Top Workplace for Innovators" by Business Insights Magazine for three consecutive years. Rachel also implemented a groundbreaking diversity and inclusion program that increased minority representation in leadership roles by 50%. Her initiatives in employee engagement and development earned her the prestigious HR Excellence Award in 2022.More...
Jubelle Jenin Agustin
General VA
Verified
Jubelle Jenin Agustin is a highly skilled General Virtual Assistant with over five years of experience in streamlining operations for startups and small businesses. Known for her exceptional organizational skills and proactive approach, she excels in managing administrative tasks, coordinating schedules, and enhancing productivity through innovative solutions. Jubelle consistently leverages her expertise to optimize workflow and support executive teams. Her commitment to excellence and keen eye for detail make her an invaluable asset to any organization seeking efficiency and growth.More...
Sujith Sankar
L&D Manager@Amazon
Verified
Seasoned L&D and HR professional with 10+ years of experience in top MNCs like Amazon. Expertise in customer service operations, learning & development, recruitment, corporate training, career counseling, and people management. Proven track record of driving employee growth and operational excellence.
Certified : CHRM, UAE Labor Law, Project Management, Lean Six Sigma.More...
KHYLE USHUAIA NOBLEZADA
DATA PROCESSING CLERK@MOSCORD PTE LTD.
Verified
Khyle Ushuaia Noblezada is a dedicated Data Processing Clerk at Moscord Pte Ltd., where she excels in streamlining data management processes to enhance operational efficiency. With a keen eye for detail and a passion for data integrity, Khyle has successfully implemented innovative data solutions that have improved accuracy by 30% over the past year. Her ability to collaborate with cross-functional teams has been instrumental in driving key projects forward, earning her recognition as Employee of the Month twice in 2023. Outside of work, Khyle is an avid tech enthusiast who enjoys exploring the latest advancements in data analytics and machine learning.More...
Jeff Sy
HR Associate@ManpowerGroup
Verified
Jeff Sy is an HR Associate at ManpowerGroup, where he leverages his passion for talent acquisition and employee engagement to drive workforce excellence. With a background in psychology and over five years of experience in human resources, Jeff excels in creating inclusive work environments and streamlining recruitment processes. Outside of work, he enjoys hiking and volunteering at local animal shelters. Jeff is committed to fostering a positive company culture and continuous learning.More...
Juan Avila
Customer Support Specialist
Verified
I am a bilingual Customer Support and Back Office Specialist with over seven years of experience in the BPO industry, supporting clients across the fintech, iGaming, SaaS, and tech sectors. I have worked for companies such as Stake Colombia (Betfair), UV Team (Honeybee and TRiO Plus), Sutherland Global Services, and Sitel (Oportun), excelling in roles related to live chat, phone, and email support, as well as technical assistance and account management.
My achievements include leading successful customer recovery initiatives, handling high volumes of technical and account-related inquiries, and contributing to workflow optimization through reporting and CRM management. I have also provided tier-two support and floor assistance for junior agents, playing a key role in quality assurance and process improvement.
Fluent in Spanish and English, with basic proficiency in Portuguese, I bring strong communication, problem-solving, and multitasking skills, along with hands-on experience using platforms like Intercom, Zendesk, Salesforce, and Google Workspace.More...
Magdalena Georgieva
KYC Analyst
Verified
6+ years experience as a customer support specialist, back office assistant, senior associate and trainer
1 year of KYC and AML experienceMore...
Fani Ivanova
Media Monitoring Analyst@Ruepoint
Verified
I am master of news summarisation, and project coordination in media analysis. I am an expert in customer service thanks to my polished soft skills and ability to listen with care and understanding.More...
MARY JOY PEREZ
Financial Advisor@Allianz PNB Life Insurance
Verified
Mary Joy Perez is a dedicated Financial Advisor at Allianz PNB Life Insurance Company. She provides expert financial advice to clients, helping them make informed decisions about their insurance and investment needs. Ms. Perez is skilled in creating personalized financial plans to help clients achieve their financial goals. Her work involves assessing clients' financial situations, understanding their needs, and recommending suitable insurance products. She also monitors and reviews clients' accounts regulaMore...
Ashley Romano
COO & Software Developer@Reality AI Lab
Verified
Reality AI Lab is a leading company in the field of artificial intelligence, focusing on creating advanced AI technologies to transform various industries. As the COO and Software Developer, Ashley Romano plays a pivotal role in developing innovative software solutions and managing operational aspects of the company. Under her leadership, the company has made significant strides in AI research and development, successfully delivering cutting-edge AI solutions to clients. Her expertise in software development and operational management has been instrumental in driving the company's growth and success in the competitive AI industry.More...
Belinda Burson
Executive Recruiter@Mercuri Urval
Verified
Belinda Burson is a seasoned executive recruiter currently serving at Mercuri Urval, a global firm specializing in executive search, professional recruitment, and talent advisory. A skilled professional in the field, Belinda has a keen eye for identifying and attracting top-tier talents, effectively matching them with the needs of various organizations. Her expertise includes talent acquisition, leadership development, and strategic planning. Belinda's strong commitment to delivering quality results, coupled with her impressive negotiation and communication skills, have made her an integral part of the Mercuri Urval team. Prior to her current role, Belinda held various positions in talent management and recruitment, gaining extensive experience in the industry. She holds a degree in Human Resources Management, underscoring her firm grasp of the complexities of talent sourcing and management.More...
Mirko Torrisi
Full Stack Developer@deltatre s.p.a.
Verified
Mirko Torrisi is a highly skilled Full Stack Developer currently working for Deltatre s.p.a., a global leader in the sports media technology industry. With a strong understanding of both front-end and back-end development, Mirko excels in creating efficient and innovative solutions for complex technical challenges.
His expertise includes mastery of various programming languages, including TypeScript, and Python, as well as experience with databases, user interface design, and quality assurance. Throughout his career, Mirko has demonstrated his ability to work effectively in team environments and deliver projects on time and within budget.More...
Gaia Aroutunian
Copywriter@AVON
Verified
10 Years of Expertise in the following:
- Digital Media & Marketing
- Business development (Client acquisition and retention)
- Project Management (managing people and products to launch)
- Writing promotional materials and banner ads content
- Writing digital marketing and lifestyle content
My portfolio: https://stamply.wordpress.com
Fluent in English, Bulgarian, and ArmenianMore...
Roberto Echeverría
Marketing Specialist
Verified
As a marketing specialist at Markt Creative Studio, Roberto Echeverría has successfully implemented innovative marketing strategies that significantly boosted the company's brand visibility and customer engagement. He has also excelled in leading cross-functional teams and managing various marketing campaigns that resulted in increased sales and revenue growth. His expertise in digital marketing and content creation has greatly contributed to the company's online presence. Roberto's achievements also include the successful launch of new products and the establishment of strategic partnerships that have expanded the company's market reach.More...
Marchela Krusteva
Head of Service Operations
Verified
Dynamic and results-oriented Manager with over 20 years of extensive experience in client and customer management, people management, service delivery, and sales. Proven expertise in IT operations and infrastructure, with a decade of experience in BPO and global service desk management. Adept in designing, building, and implementing IT infrastructure solutions, alongside strong project management capabilities. Committed to process design, optimisation, and automation, driving continuous service improvement and service transformation. Skilled in managing client satisfaction, vendor relationships, contract negotiations, and budget oversight, ensuring high-quality service delivery and operational excellence.More...
I have successfully managed and delivered numerous complex IT projects across various countries. I have demonstrated exceptional leadership skills, strategic planning, and efficient resource allocation. I have also forged strong relationships with stakeholders and clients, ensuring their needs and expectations are consistently met. My achievements include improving project delivery processes, reducing costs, and enhancing overall project perfoMore...
Vanya Ilieva
Project Manager@Delasport Limited
Verified
I am an experienced project manager with a strong background in the iGaming industry, specializing in coordinating complex, multi-stakeholder projects. With a proven ability to build trust, foster collaboration, and maintain clear communication, I excel at delivering results on time and within scope. My expertise includes managing platform migrations, integrating third-party services, and streamlining workflows to enhance efficiency. I am highly proactive, responsive, and diplomatic, ensuring smooth alignment between internal teams, external partners, and suppliers.
As I pursue CAPM and PMP certifications in the next year, I aim to further refine my skills and transition into product management, where I can drive product quality and strategic alignment.More...
Kremena Georgieva
Transformation Consultant@N/A
Verified
Currently serving as aStrategy and Transformation Consultant. In my role, I’m responsible for guiding and implementing strategic changes within the organization to improve operations and performance. Primary tasks include assessing current business processes, recommending improvements, and overseeing the implementation of these changes. My expertise lies in change management, strategic planning, and organizational development. Have the ability to lead and manage complex transformation projects effectively.More...
Diego Diaz
BDR -SDR -@HubSpot
Verified
As a dedicated Business Development Representative at HubSpot, I specialize in identifying and nurturing leads to drive business growth. With a strong foundation in sales and a passion for helping businesses succeed, I leverage HubSpot’s powerful tools to optimize outreach and engage with prospects effectively.
I pride myself on my exceptional communication skills and ability to build rapport with clients, ensuring their needs are met with tailored solutions. My in-depth knowledge of HubSpot’s products allows me to address inquiries confidently and position our offerings strategically.
With a keen eye for data analysis, I continuously refine my strategies to enhance lead generation and conversion rates. I thrive in collaborative environments, working closely with marketing and sales teams to align our efforts for maximum impact.
I am committed to not only meeting but exceeding targets, contributing to the overall success of both my clients and HubSpot.More...
GAURI GONZALEZ
Media Buyer@MADE OMNI INC.
Verified
I am an experienced media strategist specializing in lead acquisition and client relationship management. In my current role as Head of Lead Acquisition at Made Omni Inc., I oversee media buying and campaign performance across Meta Ads, organic social media, email marketing, and LinkedIn, with a focus on generating high-quality leads and fostering long-term business relationships. My analytical approach allows me to optimize campaigns and align them with industry trends continuously. With a background in logistics and customer support, combined with a Bachelor's in Civil Engineering, I bring a diverse skill set and a results-driven mindset. Fluent in both English and Spanish, I am committed to delivering strategic value and measurable outcomes.More...
Nur is an entrepreneur with experience as the Founder, CEO, and Integrator of several start-ups and fast-growing companies in the BPO, Supply Chain, Technology, Transportation, and Personal Finance sectors. His personal interest revolve around building businesses, maximizing human potential, driving company efficiencies, enhancing customer experience, and creating technology to support the above endeavors.More...
Orlando Castro
Inside Sales Manager@Matic insurance
Verified
Experienced and results-oriented professional with a robust background in business administration, sales management, and staffing development. Skilled in leading and mentoring diverse teams to achieve outstanding results. Demonstrated success in optimizing recruitment processes, enhancing sales strategies, and elevating customer service standards. Proven ability to drive improvements in hiring metrics through effective recruitment tactics and strategies. Proficient in conducting professional interviews and implementing performance- enhancing initiatives. Experienced Sales manager adept at aligning team goals and fostering motivation through regular communication and support. Strong leadership and decision-making skills demonstrated in internal recruitment roles. Expertise in identifying sales behaviors, devising sales tactics, and developing effective action plans based on data analysis. Capable of delivering comprehensive reports to stakeholders for performance tracking and informed decision- making. Effective communicator with a talent for enhancing sales skills and boosting employee engagement through motivational strategies and coaching sessions. Skilled in call monitoring and maintaining quality assurance standards to ensure exceptional service delivery. Seeking to leverage extensive experience and skills to drive success in a dynamic and challenging business environment.More...
Candice Tate
Marketing Paladin@Plus Two Creative
Verified
I specialize in helping geeks and creatives transform their business dreams into vibrant, thriving realities. With a passion for blending creativity and strategy, I’ve dedicated myself to guiding individuals like you through the intricate world of business. At Plus Two Creative we’re storytellers, strategists, and fellow creatives. We bridge the gap between your artistic vision and the complexities of running a business. Let us handle the intricacies of the business realm while you continue to create and innovate. Our promise is simple: authentic support, tailored strategies, and a stress-free experience. Together, we’ll bring your unique creative ventures to life.More...
I'm working as a TAT specialist at Diksha technologies pvt LTDMore...
Nidhi K S
Service desk engineer@Innovatia knowledge india provate limited
Verified
Nidhi K S is a dedicated Service Desk Engineer at Innovatia Knowledge India Private Limited, where she provides top-tier technical support and solutions to her clients. With a knack for problem-solving, she excels in diagnosing and resolving hardware and software issues. She has a deep understanding of IT operations and is always ready to help her clients navigate through their technical difficulties. Nidhi brings a blend of technical expertise and exceptional customer service skills to her role. She is knoMore...
Heidi G.
Recruitment manager and client success manager@Seller Universe
Verified
Heidi G. is a highly accomplished Recruitment Manager and Client Success Manager at Seller Universe company. With a comprehensive background in human resources and client relations, Heidi has honed her skills in talent acquisition, employee management, and customer service. Her primary role at Seller Universe involves identifying top-tier talent, streamlining the recruitment process, and ensuring overall client satisfaction. Heidi's exceptional ability to foster strong relationships with both clients and caMore...