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Work Background
Home Care Provider
California In Home Support ServicesHome Care Provider
Jan. 2021Antelope, California, United StatesAs an IHSS Caregiver, I provided comprehensive in-home support and personal care for my autistic child, ensuring their well-being, development, and daily needs were met in a safe and nurturing environment. This role required strong advocacy, adaptability, and a deep understanding of autism spectrum disorder (ASD) to provide individualized care and support.
Team Lead
Versant HealthTeam Lead
Mar. 2013 - Jan. 2021Rancho Cordova, California, United StatesResearched and responded to escalated member and provider calls and emails by providing superior service and resolving any issues by utilizing problem solving and communication skills. Provided training, mentoring, coaching and ongoing assistance to Customer Service Specialists.
Enrollment Representative
Health NetEnrollment Representative
Oct. 2010 - May. 2012Rancho Cordova, California, United StatesResponsible for enrolling Military personnel and their families in Tricare (Military Healthcare Network). Reviewed applications to ensure applicants were qualified for the requested program.
Client Services Account Manager
SprintClient Services Account Manager
Oct. 2008 - Mar. 2009Rancho Cordova, California, United StatesResponsible for customer retention. Successfully retained 70% of the customers initially requested to cancel their services. Resolved escalated calls from the general Customer Care Department.
Chat Representative
AppleChat Representative
Oct. 2006 - Jun. 2008Elk Grove, California, United StatesAssisted customers with the support and purchase of Apple products. First point of contact for troubleshooting Apple products.
Team Lead
E*TRADE FinancialTeam Lead
Dec. 2004 - Aug. 2006Elk Grove, California, United StatesManaged a team of Financial Service Representatives to ensure they met organizational goals and standards through monitoring team performance, individual coaching, and reporting statistics to high-level managers. Assisted Financial Service Representatives with research and understanding customer accounts. Responsible for responding to escalated calls and resolving identified issues.

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