Experienced Customer Service and Operations Professional with a strong background in call center support, member services, training, team leadership, and data entry. With over a decade of experience in customer experience management, benefits administration, and problem resolution, I specialize in delivering high-quality support, process optimization, and team development to enhance business operations.
As a former Team Lead at Versant Health, I successfully managed customer service teams, handled escalations, trained employees, and improved workflows to increase efficiency and customer satisfaction. I have extensive experience in CRM systems, data management, call center operations, and remote team collaboration, making me highly adaptable to fast-paced environments.
I am currently seeking remote contract opportunities in customer service, member support, call center leadership, training, and data entry. Open to both short-term and long-term projects that leverage my expertise in problem-solving, customer engagement, and operational efficiency.
Looking forward to connecting with companies and teams that need a dedicated professional who can deliver results and enhance customer experiences.More...
Cornelius Spellman
IT Service Desk Manager@USN
Verified
Executive Summary:
As the IT Service Desk Manager at USN Company, Cornelius Spellman oversees the resolution of technical issues and ensures optimal system performance. His role involves managing the IT service desk team, planning and implementing strategies for service improvements, and maintaining customer satisfaction. Recently, the team has successfully reduced system downtime by 20% and increased first-call resolution rates by 15%. However, there has been an increase in unresolved tickets which requires immediate attention. Future plans include implementing an AI-based customer support system to improve efficiency and response times.More...
Steve Boettcher
Retired HR Leader Interested in Time Limited Projects
Verified
Strategic senior leader experienced in aligning people and organization strategies with business strategy and plans; drives culture change in service to business outcomes; works cross functionally to embed changes into company infrastructure and reinforce and sustain change throughout organization.More...
Lawrence Boose
Digital Channel Manager@Molina Healthcare
Verified
With over 25 years of experience in Information Technology, I have held executive management, program & project management, product owner, and technical roles across multiple industries. My expertise lies in Enterprise Application Integration, migration, digital channels, technical architecture, and operations. I possess deep knowledge in Artificial Intelligence, eCommerce, web development, portals, finance, healthcare payer, and business processes.
Industry Experience:
Healthcare: Insurance (Payer), Provider (Clinical) Management
Entertainment: Production and Financial Services
Government: Federal, State, City, and International
Education: Tutoring and Infrastructure
Payroll Services
Publishing Fulfillment
Real Estate
Cosmetics Manufacturing and Retail
Warranty Insurance
Retail: eCommerce and Chain Operation
Real Estate Development
Institutional/Portfolio Money Management
Oil and Gas: Transportation, Upstream, and Investment Partnership
I have successfully founded two companies as an entrepreneur, showcasing my creative, technical, and strong leadership skills.
Specialties:
eCommerce
Software Development
Web Development
Technology Solutions
Global Project Management
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Adam Pollick
VP Account Mangement@Currently available
Verified
Seasoned professional with broad experience in Health Care.
Most recently was Vice President of Account Management at BeaconLBS and is currently available.
As VP, lead strategic initiatives to drive customer satisfaction and retention. Very successful at building and nurturing client relationships.
Prior to this role, held leadership positions with several reputable organizations; demonstrated exceptional ability in managing large scale accounts, driving revenue growth, and maintaining strong client relationships.
Known for his ability to deliver effective solutions to complex business challenges.
Additionally, several years of experience in healthcare economics and finance as well as people management and operations.More...