Experienced Customer Service and Operations Professional with a strong background in call center support, member services, training, team leadership, and data entry. With over a decade of experience in customer experience management, benefits administration, and problem resolution, I specialize in delivering high-quality support, process optimization, and team development to enhance business operations.
As a former Team Lead at Versant Health, I successfully managed customer service teams, handled escalations, trained employees, and improved workflows to increase efficiency and customer satisfaction. I have extensive experience in CRM systems, data management, call center operations, and remote team collaboration, making me highly adaptable to fast-paced environments.
I am currently seeking remote contract opportunities in customer service, member support, call center leadership, training, and data entry. Open to both short-term and long-term projects that leverage my expertise in problem-solving, customer engagement, and operational efficiency.
Looking forward to connecting with companies and teams that need a dedicated professional who can deliver results and enhance customer experiences.More...