RasaSenior Customer Success Manager
Jan. 2023As a Senior Customer Success Manager at Rasa, I focus on ensuring the long-term success and satisfaction of key clients by acting as their trusted advisor. My responsibilities include managing high-value accounts, understanding each client's unique needs, and delivering customized solutions that drive engagement, retention, and growth. I play a pivotal role in onboarding new clients, conducting regular check-ins, and identifying opportunities for upselling and cross-selling. By collaborating closely with internal teams, I help resolve any issues that arise and leverage data-driven insights to enhance the customer journey. My goal is to ensure that clients achieve their desired outcomes with our products or services, and I bring a wealth of experience in managing enterprise-level clients, along with strong communication, relationship-building, and problem-solving skills.