Results-driven professional with 15 years of experience in customer service, project management, and operational leadership across health tech, fintech, and AI-driven industries. Adept at leading cross-functional teams, optimizing workflows, and delivering high-impact projects that enhance customer experience and business efficiency. Proven track record of managing complex initiatives, driving process improvements, and fostering collaboration between technical and non-technical stakeholders.
Key Expertise:
•Customer service excellence and process optimization
•End-to-end project lifecycle management (Agile & Waterfall)
•Stakeholder communication and cross-functional team leadership
•Data-driven decision-making and performance analytics
•AI and automation-driven customer engagement strategies
With a PMP certification and a deep understanding of regulated industries, I excel at balancing compliance, innovation, and customer-centric solutions. Currently working in the AI space with Rasa, leveraging cutting-edge conversational AI technologies to improve user engagement and operational efficiency. Passionate about driving business transformation through strategic execution and customer-first innovation.More...
Courtney King
Founder and Principal Consultant@Stillwater Insights
Verified
I’m an AI strategy and governance consultant helping organizations navigate the complex intersection of innovation, compliance, and public accountability. With a background in data privacy and cybersecurity, I work with legal, IT, and leadership teams to operationalize responsible AI — from readiness assessments to policy development and audit prep.
Through my advisory practice, Stillwater Insights, I support mission-driven organizations and tech-forward companies alike in building AI programs that are transparent, auditable, and aligned with evolving regulatory and ethical expectations. Whether preparing for ISO/IEC 42001, designing governance frameworks, or translating policy into practice, I help teams embed AI oversight into real-world operations.More...
Strategic Brand Marketing Manager with 6+ years of experience scaling growth for beauty and wellness brands through integrated influencer campaigns, high-converting content, and social media strategy. Proven track record of driving revenue and brand equity through innovative influencer activations, paid/organic content, and holistic brand storytelling.More...