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Alana Williams
Sr. Customer Success Manager @Rasa Technologies
Verified
Results-driven professional with 15 years of experience in customer service, project management, and operational leadership across health tech, fintech, and AI-driven industries. Adept at leading cross-functional teams, optimizing workflows, and delivering high-impact projects that enhance customer experience and business efficiency. Proven track record of managing complex initiatives, driving process improvements, and fostering collaboration between technical and non-technical stakeholders. Key Expertise: •Customer service excellence and process optimization •End-to-end project lifecycle management (Agile & Waterfall) •Stakeholder communication and cross-functional team leadership •Data-driven decision-making and performance analytics •AI and automation-driven customer engagement strategies With a PMP certification and a deep understanding of regulated industries, I excel at balancing compliance, innovation, and customer-centric solutions. Currently working in the AI space with Rasa, leveraging cutting-edge conversational AI technologies to improve user engagement and operational efficiency. Passionate about driving business transformation through strategic execution and customer-first innovation.More...