Katarina Arsenijević

Director Customer Experience @Launch Control

SourcingTalent AcquistionHREmployee RelationsRecruiterTraining and DevelopmentHR consultantCoaching🧨 ConsultingTraining&Development SpecialistOrganizational DevelopmentDiversity, Equity and InclusionChange ManagementEngagement ManagerExecutive CoachAdvisorPartnerAssociate PartnerSales & BizDevStartup FounderCustomer ServiceConsulting

As Director Customer Experience, I have successfully implemented customer-centric strategies that significantly improved customer satisfaction and loyalty. I have made data-driven decisions and led a team to streamline and scale customer service processes, reducing response times and increasing efficiency. I have also played a key role in developing and launching new products based on customer feedback and market trends. Constant collaborations with Marketing, Sales, Product and Engineering, Upsell and cross-sell strategies built and executed on successfully, running Success, Support, Managed Services and Data Analytics teams, building Billing and Escalations Units all under my wing, all those efforts have resulted in increased customer retention rates and overall business growth.

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Feedback from Katarina’s ex-colleagues

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Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Network Power<100 people

Roles

🧨61%

Consulting

🔥50%

Startup Founder

✨44%

Business Owner

Geos

🇬🇧11%

United Kingdom

🇭🇷5%

Croatia

🇮🇹5%

Italy

Work Background

Director of Customer Experience

Launch ControlDirector of Customer Experience

Hiring Manager

Launch ControlHiring Manager

Customer Success Team Lead

Launch ControlCustomer Success Team Lead

Oct. 2021 - Jun. 2022Florida, United States

Customer Success Manager

Launch ControlCustomer Success Manager

Feb. 2021 - Oct. 2021

Security Professional

EUROPEAN SECURITY SERVICESSecurity Professional

Jan. 2021 - Dec. 2022Warsaw, Mazowieckie, Polandhttps://www.eusecs.com/team

English Second Language Teacher

DaDaEnglish Second Language Teacher

Nov. 2019 - Dec. 2020Shanghai, China

English Teacher

Novi Sad 2021English Teacher

Jun. 2019 - Aug. 2019

Security Professional

European Security AcademySecurity Professional

Mar. 2019 - Apr. 2019Poznań, Wielkopolskie, PolandClose Protection Operative course completed at EUSECA, Poland, held by Amit Himelstein, head instructor of the IKF.

CQB Instructor

IKF - Professional Security & CQB TrainingCQB Instructor

Sep. 2018 - Sep. 2018International CQB Instructor Course held by Amit Himelstein, head instructor of the International Kapap Federation (IKF), completed in Telford, UK

English Second Language Teacher

Meten International Education GroupEnglish Second Language Teacher

Dec. 2017 - Dec. 2021Shenzhen, Guangdong, China

Sales Specialist

Whales EnglishSales Specialist

Sep. 2017 - Aug. 2019Beijing, China

English Second Language Teacher

EngooEnglish Second Language Teacher

Mar. 2017 - Sep. 2018Singapore

Corporate Relations Manager

AIESEC in SerbiaCorporate Relations Manager

Oct. 2013 - May. 2014Kragujevac, Centralna Srbija, Serbia

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Personal Pitch

Customer Experience/Sales/Operations Solutions

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