As Director Customer Experience, I have successfully implemented customer-centric strategies that significantly improved customer satisfaction and loyalty. I have made data-driven decisions and led a team to streamline and scale customer service processes, reducing response times and increasing efficiency. I have also played a key role in developing and launching new products based on customer feedback and market trends. Constant collaborations with Marketing, Sales, Product and Engineering, Upsell and cross-sell strategies built and executed on successfully, running Success, Support, Managed Services and Data Analytics teams, building Billing and Escalations Units all under my wing, all those efforts have resulted in increased customer retention rates and overall business growth.More...