As Director Customer Experience, I have successfully implemented customer-centric strategies that significantly improved customer satisfaction and loyalty. I have made data-driven decisions and led a team to streamline and scale customer service processes, reducing response times and increasing efficiency. I have also played a key role in developing and launching new products based on customer feedback and market trends. Constant collaborations with Marketing, Sales, Product and Engineering, Upsell and cross-sell strategies built and executed on successfully, running Success, Support, Managed Services and Data Analytics teams, building Billing and Escalations Units all under my wing, all those efforts have resulted in increased customer retention rates and overall business growth.More...
Danilo Bogunović
System Administrator/DevOps@Launch Control
Verified
"System Administrator and DevOps Engineer with a hands-on approach to infrastructure automation and system reliability. Currently driving infrastructure improvements at Launchcontrol, where I manage Azure cloud resources, Proxmox virtualization, and TrueNAS storage systems while implementing robust security protocols.
Previously contributed to Exodus Wallet's technical operations, where I gained valuable experience in cryptocurrency infrastructure and blockchain technologies while resolving complex system and network issues. My background includes leading QA automation efforts at Arrowhead Development, where I implemented CI/CD pipelines for fraud prevention services.
I specialize in Azure IAM, infrastructure automation, and maintaining high-availability systems. My unique blend of experience in traditional IT infrastructure, cryptocurrency systems, and DevOps practices allows me to bridge the gap between system reliability and innovative technology solutions.
Based in Novi Sad, Serbia, I'm passionate about building and maintaining robust, secure, and efficient IT infrastructure that drives business success."More...