Björn Beirens is a seasoned professional currently serving as the Senior Instructor at the EU project CRIMARIO II. With a strong background in Maritime Security, Björn has dedicated his career to providing top-level instruction on the intricacies of maritime crime prevention and response. Prior to this role, he spent several years working in similar capacities within the security sector, honing his expertise in areas such as piracy and maritime terrorism. Beyond his professional endeavors, Björn is known for his commitment to ongoing learning and professional development. His experience paired with his dedication to education makes him a valuable asset in the field of maritime security.More...
Katarina Arsenijević
Director Customer Experience@Launch Control
Verified
As Director Customer Experience, I have successfully implemented customer-centric strategies that significantly improved customer satisfaction and loyalty. I have made data-driven decisions and led a team to streamline and scale customer service processes, reducing response times and increasing efficiency. I have also played a key role in developing and launching new products based on customer feedback and market trends. Constant collaborations with Marketing, Sales, Product and Engineering, Upsell and cross-sell strategies built and executed on successfully, running Success, Support, Managed Services and Data Analytics teams, building Billing and Escalations Units all under my wing, all those efforts have resulted in increased customer retention rates and overall business growth.More...