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Work Background
SolventumUX Design Principal
Apr. 2024St Paul, Minnesota, United StatesFormerly 3M Health Care.
3MUX Design Principal
Jan. 2021 - Apr. 2024St. Paul, MNInteraction design and user research for 3M's $1.2 billion Health Information Systems (HIS) business. 3M HIS is committed to eliminating revenue cycle waste, creating more time to care and leading the shift from volume to value-based care. HIS is closing the loop between clinical care and revenue integrity, providing clinicians with real-time guidance and accurate documentation. From computer-assisted coding to clinical documentation integrity and performance monitoring, 3M’s software helps reduce costs and provide more informed care.
HoneywellUser Experience Architect
Jan. 2018 - Dec. 2020Minneapolis, MNStrategic UX design leadership for 7 business lines and 10 product offerings, including a new cloud-based SaaS solution for Honeywell Building Technology's $5.5 billion software and hardware business. I worked with peers in technology and product to define experience outcomes and success metrics, and drove platforming and design system adoption across responsive web and native mobile applications. I led teams in the U.S., U.K., India, China, and Malaysia to research, design, and evaluate IoT solutions; collaborated with scrum teams to build products in an agile environment; and facilitated innovation workshops with design, technology, and business leaders to deliver products that won in markets and exceeded customer expectations. Reported to the CTO for Honeywell Building Management Solutions (BMS).
HoneywellPrincipal Interaction Designer
Jan. 2014 - Dec. 2018Minneapolis, MNLed user experience research and design initiatives for building technology products globally, and contributed to design solutions for commercial connected building and smart energy products. Collaborated with senior leadership, product management, and technology teams to research and design innovative, end-to-end experiences. Evangelized best practices across project teams. Projects included Niagara 4, a software framework by Honeywell's Tridium subsidiary. Work included UX research, workflow and interaction design; design language and framework development; usability testing; and team leadership. Contributed to revenue of $95 million for Tridium in 2017, with improvements and new features resulting in 10% growth over 2016. Reported to the Vice President of Global Experience Design, Honeywell Building Technologies.
Taylor CorporationProduct Lead
Jan. 2013 - Dec. 2014Minneapolis, MNLed product management, UX research, and interaction design for Red Stamp, a mobile first e-commerce platform, at one of the nation's largest privately held companies. Drove interaction design improvements for iOS and Android apps that resulted in 20% higher customer satisfaction and a performance and reliability improvement of 90%. Successfully led the prototyping of a completely new, mobile-first responsive web application that supports the discovery, customization, and purchase of over one dozen new print products. Supervised designers and dev teams in Minneapolis, MN and Montevideo, Uruguay. Reported to the Vice President of Product.
Capella UniversityProduct Manager, Mobile Solutions
Jan. 2011 - Dec. 2013Minneapolis, MNProduct manager for iOS, Android, and mobile web applications. Responsibilities included researching and analyzing internal and external market data, UX and design direction, product planning and roadmapping, business case development, collaborating with executive leadership, and providing mobile user story and product roadmaps to a team of 12 designers and technologists. During my time in this role, adoption increased 7x and customer satisfaction went up 2x. I also led a substantial user-driven interface redesign that included new course registration options, library services, and an improved course discussion experience. Reported to the Director of Online Products and User Experience.
Aesthete Software, LLCDigital product design, writing, conference speaking, and workshops
Jan. 2009 - Dec. 2013Mobile web, iOS, and Android app UX design. Product designer for Beginnings: Pregnancy, Birth & Beyond (iOS and Android) for Allina Health System. Writing, conference speaking, and leading workshops for mobile design. Author of the books "Digital Product Management" (2013), "Mobilizing Web Sites: Develop and Design" (2011), "The Web Designer's Guide to iOS Apps" (2010) for Peachpit Press.
University of MinnesotaDirector of Web Design
Jan. 2004 - Dec. 2011Designed and coordinated over 40 research and public outreach web sites for two Senior Vice Presidents at the university. Also provided creative direction and supervision for a full-time graphic designer, full-time web developer, and multiple student designers.
University of MinnesotaGraduate Fellow
Jan. 2001 - Dec. 2004Academic Advisor and Graduate Instructor (Interaction and Graphic Design).
WoolpertSenior Web Designer
Jan. 1998 - Dec. 2001Senior web designer for Marketing Communications.
BTR ArchitectsMarketing and Graphic Design Manager
Jan. 1995 - Dec. 1998Designed project proposals, presentations, award submittals, and project collateral including web sites.
Garsten Management CorporationAssistant Manager
Jan. 1993 - Dec. 1995Managed multiple condominium properties, and participated in the design and renovation of historic buildings for reuse.
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