I am a user experience designer with a background in end-to-end customer experience that includes software, hardware, services, and the design systems to support them. I strive to lead iterative and innovative design solutions to increase customer satisfaction and business performance.
My experience in UX includes:
• Leading global teams in multiple locations
• Qualitative and quantitive UX research
• Stakeholder, persona, task, and workflow analysis
• Prototyping, interaction, and visual design
• Enterprise-wide design language systems
• Software platforming for responsive web and mobile solutions
• Usability testing and reporting
• Lean UX and scaled agile workshop facilitation
• Coaching and mentoring colleagues and direct reports
I have worked in a variety of settings, from independent consulting and small startups to a Big Ten university and global Fortune 100 companies.More...