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Work Background
TEKsystemsEnterprise Agile Coach
Mar. 2023Denver, Colorado, United StatesClient: US Bank I implemented Jira mechanisms to connect over 60 projects, enhancing transparency and visibility for program leadership. I facilitated quarterly planning sessions, adapting to both onsite and virtual environments. Additionally, I provided targeted one-on-one coaching to enhance the skills of individuals, from program leaders to team members. Key achievements include: • I led efforts in coaching and developing Agile Coaches and Scrum Masters, enhancing Agile practices across a multi-project environment.
• I increased feature delivery by over 300% within a single year for a program comprising more than 60 teams.
• I developed and executed several scaling patterns, significantly improving cross-team collaboration and efficiency.
• I pioneered the use of Jira Plans, enabling Product Managers to effectively oversee team activities and expedite project timelines.
kaizenlyChief Agile Truthteller
Mar. 2023Colorado, United StatesI work with individual clients on an as-needed basis for coaching around Agile topics or other career-oriented needs.
JerseySTEMAgile Coach
Apr. 2024New Jersey, United StatesI volunteer for several hours a week coaching new Scrum Masters and team members to improve their ways of working together.
Securian FinancialEnterprise Agile Coach
Dec. 2019 - Mar. 2023St Paul, Minnesota, United StatesI developed training materials for Agile Teams focusing on Cycle Time and techniques to enhance speed-to-market. I created quarterly health check reports to identify team pain points and coached Scrum Masters on improvements and issue escalation. I worked with Agile Coaches to design a Product Operating Model using a business/product architecture framework and coached leaders on Agile values, prioritizing the Agile mindset over practices. I facilitated sessions to build a Program Board, eliminating dependencies, and assisted Product Managers and Product Owners with Program and Product backlogs to support Value Stream work. I guided Agile teams through role clarification and Scrum activities, including planning, Daily Scrums, reviews, and retrospectives. Additionally, I collected, reported, and refined Agile metrics, using Tableau to build performance tracking dashboards. • I worked with Scrum Masters on improving common areas in Jira, metrics, software/product development, and team coaching.
• I partnered with the DevOps Runway Team to promote DevOps practices across Value Stream teams.
• I facilitated Scrum events for multiple teams to enhance Agile values and principles.
• I implemented Big Room Planning for the first Value Stream and adapted it for a virtual environment.
• I enhanced team collaboration, shortened feedback loops, minimized dependencies, and improved team reliability and customer satisfaction.
• I aided in the organizational implementation of Jira.
• I created Tableau dashboards for many common Agile metrics including Cycle Time, Lead Time, and Team Health Check data.
• I participated in the development and refinement of the Product Backlog with business and technology partners.
• I introduced time-boxed Innovation Sprints and Hackathons to the organization.
• I developed and executed several scaling patterns, significantly improving cross-team collaboration and efficiency.
Toppan MerrillSenior Scrum Master
Dec. 2018 - Aug. 2019Greater Minneapolis-St. Paul AreaAs a dedicated facilitator of Scrum events for multiple teams, I ensured the effective adoption of Agile values and principles. I led Agile teams in clarifying Scrum roles and facilitated various activities, including strategic planning, sprint planning, Daily Scrums, reviews, and retrospectives. I provided coaching and mentoring to Scrum Masters and Product Owners on Agile principles and their implementation. Additionally, I collected, reported, and refined Agile metrics to quantify and communicate team performance. My expertise includes administering Atlassian Jira and Confluence, handling plugin installations, workflow updates, and dashboard creation. I also played a key role in coaching and influencing leaders in embracing Agile values and principles. Key accomplishments include: • I developed a collaborative Scrum team environment that promoted shorter feedback loops, minimized dependencies, improved reliability, and customer satisfaction.
• I collaborated with business and technology partners to refine the Product Backlog, improving clarity and decomposition of backlog items.
Apex SystemsAgile Coach
Aug. 2018 - Dec. 2018Greater Minneapolis-St. Paul AreaClient: US Bank
I facilitated Scrum of Scrums to synchronize efforts across multiple product areas, ensuring our team objectives were aligned. I also led Big Room Planning (BRP) and Program Increment (PI) planning sessions, contributing to the coherent development of our project roadmaps. In addition, I collaborated with business and technology partners to refine Project Backlog Stories, ensuring clarity and alignment with our project goals. Key accomplishments include: • I streamlined cross-team communications by facilitating Scrum of Scrums, resulting in enhanced project alignment and efficiency.
• I improved Agile practice adoption by coaching project leaders, leading to more successful project deliverables.
• I enhanced project tracking and reporting by customizing Atlassian Jira and Confluence tools, providing teams with critical insights into project status and progress.
• I optimized collaborative planning by leading BRP and PI sessions, which improved roadmap development and team engagement.
• I educated project leaders on Agile methodologies, improving project delivery and stakeholder satisfaction.
Trimble Inc.Senior Scrum Master
Sep. 2016 - Aug. 2018Minnetonka, MinnesotaI coached and mentored several Scrum teams and provided Agile coaching at all levels within the organization. I administered Atlassian Jira and Confluence tools, including installing and testing plug-ins, updating workflows, and building dashboards. I also facilitated release planning, sprint planning, backlog refinement, and retrospective meetings. Key achievements include: • I co-developed and co-led a 2-day intensive CSM and Agile training workshop in collaboration with a Certified Scrum Trainer for internal teams.
• I removed daily team impediments to ensure delivery of sprint goals and deliverables.
ExperisSenior Scrum Master
Jul. 2016 - Sep. 2016Eden Prairie, MinnesotaClient: Optum
I guided two new Scrum teams at the onset of a fresh project. My role involved leading sessions for release planning, sprint planning, backlog refinement, and retrospectives, ensuring alignment with project objectives and fostering a collaborative team environment. Key achievements include:
• I removed daily impediments to enable the team to meet sprint goals and deliverables.
PerficientSolutions Architect
Nov. 2006 - Dec. 2015Greater Minneapolis-St. Paul AreaProvided consulting services in Business Analysis, Project Management, and Agile methodologies to clients in the Twin Cities region and across the United States. Started as Senior Business Consultant, promoted to Lead Business Consultant and Solutions Architect.
Selected as 2009 Most Valuable Consultant
Worked on internal initiatives and committees within the Minneapolis office. Mentored junior BA resources (Please see clients listed below for specific responsibilities.)
Prime TherapeuticsScrum Master (Consultant)
Aug. 2015 - Nov. 2015Greater Minneapolis-St. Paul AreaI assumed the Scrum Master role to offer a new outlook on a long-term project. I identified challenges within the organization regarding Scrum adoption, primarily stemming from unprepared or resistant business units. Key accomplishments include:
• I advised leadership to transition back to Waterfall methodology until organizational readiness improved.
• I led successful team coaching initiative resulting in transformation of an e-commerce site, elevating consumer ratings from bottom-tier to industry-leading within one year.
EnergizerLead Business Analyst (Consultant)
Mar. 2015 - Jul. 2015Greater St. Louis AreaI played a key role in establishing Edgewell Personal Care during the divestiture from Energizer. My responsibilities included thorough research and compilation of existing IT contracts for Energizer and its subsidiaries. Notable highlights include:
• I established a business process and developed a SharePoint dashboard to inform IT leaders about contract statuses, termination dates, and new contract needs, delivering by the divestiture deadline.
The TJX Companies, Inc.Project Manager (Consultant)
Dec. 2014 - Feb. 2015Greater Boston AreaIn this role, I directed the project team and resources to develop a Proof of Concept for a BPM implementation. Notable highlights include:
• I initiated the development of a service catalog and created a pilot service stub utilizing the BPM implementation.
OGE Energy CorpScrum Master (Consultant)
Jan. 2014 - Dec. 2014Oklahoma City, Oklahoma AreaI was brought in to resuscitate a failing project and lead Perficient teams and client teams in adopting Agile principles and Scrum framework. Key accomplishments include:
• Led successful team coaching initiative resulting in transformation of an e-commerce site, elevating consumer ratings from bottom-tier to industry-leading within one year. Turned the project around and began delivering within a few weeks. • Client satisfaction was so high that we went from nearly being removed from the project to extending our contract to continue working on their e-commerce site after it went live.
Wells Fargo Home MortgageLead BPM Analyst (Consultant)
Jul. 2013 - Dec. 2013Greater Minneapolis-St. Paul AreaReviewed Business Processes as related to the mailing of letters to WFHM customers.
Proposed solution to an unmanaged exception process and worked with team in Des Moines to implement the updated process - including managing the process and creating reporting for leadership to monitor KPIs on a daily basis. This implementation turned around a runaway process that within about three weeks the KPIs went from being out of compliance with gov't regulations to performing well above the compliance threshold. Performed site visits for third-party vendors and reviewed processes for printing and mailing of letters for opportunities to improve or potentially switch to other vendors.
barometerITImplementation Analyst (Consultant)
Mar. 2013 - May. 2013Greater Minneapolis-St. Paul AreaWorked with barometer clients on implementation strategies for the Barometer platform.
Maintained and Updated enterprise inventory of barometer clients in the Barometer platform.
Reviewed TOGAF Enterprise Architecture framework as it related to similar concepts in the Barometer platform.
Life Time - The Healthy Way of Life CompanyBusiness Analyst Lead (Consultant)
Jul. 2012 - Feb. 2013Greater Minneapolis-St. Paul AreaInterim BA Manager
Provided mentoring to Business Analysts on requirement gathering and documentation.
Worked with project team on changing over to Agile. Administration of JIRA and Confluence for the project team.
Thomson ReutersLead BPM Analyst (Consultant)
Aug. 2011 - Jul. 2012Eagan, MNGathered requirements for BPM projects.
Created 4-day training curriculum for TR Business Analysts. Worked with other Perficient resources to deliver training program in Eagan.
Delivered training curriculum by myself to TR Business Analysts in Chennai.
Worked with and mentored Perficient consultants and TR Business Analysts.
Best BuyLead Business Analyst (Consultant)
Apr. 2011 - Aug. 2011Richfield, MNMentored new Perficient consultants.
Provided testing for new features of bestbuy.com.
Responsible for content updates to bestbuy.com.
Wells Fargo Home MortgageLead BPM Analyst (Consultant)
Jul. 2010 - Apr. 2011Des Moines, Iowa AreaReviewed Business Processes within the organization to develop a Process Library for WFHM.
Worked with approximately 40 other Perficient consultants to ensure process models were consistent in notation, naming techniques, and identification of risks and opportunities to improve processes.
Worked to ensure that the Process Library correctly modeled the organization from Level 0 down through several levels of detail. Identified opportunity to customize TIBCO Business Studio to create a custom plugin for publishing processes to SharePoint and worked with a developer to build and maintain the plugin.
Fort Dearborn LifeLead Business Analyst (Consultant)
May. 2010 - Jun. 2010Greater Chicago AreaInterview stakeholders across the organization regarding their needs for rewriting existing Benefits Management software platform.
Document high-level business needs, identify hot spots where needs intersected with greatest priority.
Work with Perficient team to create Roadmap plan to provide a guide to FDL's desired future state.
Honda Manufacturing of AlabamaLead Business Analyst (Consultant)
Mar. 2010 - Apr. 2010Birmingham, Alabama AreaGathered requirements for developing new corporate Intranet. Built wireframes to demonstrate options for building reusable widgets.
Merrill CorporationSenior UX Analyst (Consultant)
Aug. 2009 - Mar. 2010Greater Minneapolis-St. Paul AreaGathered requirements for replacing an existing product.
Traveled to client sites to review existing product use (contextual inquiry) and to understand how clients wanted to use the system.
Built an interactive prototype (iRise) to demonstrate the updated features and abilities of the potential new system; working with Perficient UX and Design resources to flesh out the prototype into a high fidelity model.
Demonstrated the prototype to Merrill customers (both existing and prospective) to gauge potential interest in updating the product. Business Analysis and UX Analysis at Merrill Corporation.
UnitedHealth GroupSenior Business Analyst (Consultant)
Dec. 2007 - Aug. 2009Greater Minneapolis-St. Paul AreaDeveloped requirements and Process Models for the Marketing department to manage the review and approval of materials.
Worked with development team to build application based on the process models.
Reviewed TRICARE requirements for possible opportunities for BPM solutions.
EcolabSenior Business Analyst (Consultant)
Jan. 2007 - Oct. 2007Greater Minneapolis-St. Paul AreaProvided Integrations & Conversions requirements gathering for large enterprise-wide project.
AgrilianceSenior Business Analyst (Consultant)
May. 2006 - Nov. 2006Greater Minneapolis-St. Paul AreaProvided consulting analysis services for setup, introduction, and maintenance of corporate intranet.
Digital RiverBusiness Analyst
Jun. 2005 - Dec. 2005Greater Minneapolis-St. Paul Area
TargetLogistics Lead
Apr. 2004 - Jun. 2005Greater Minneapolis-St. Paul Area
Thrivent Financial for LutheransSenior Business Analyst
Mar. 1998 - Mar. 2004Greater Minneapolis-St. Paul Area
LEGO Brand RetailLEGO Brand Retail
Jan. 2002 - Dec. 2003Greater Minneapolis-St. Paul Area
University of South DakotaStudent Programmer
Jan. 1996 - Dec. 1997Sioux Falls, South Dakota Area
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