Results-oriented and dynamic professional with over 5 years of experience spanning quality management, operations, and business transformation. Expertise in driving process improvements, operational efficiency, and strategic change initiatives across diverse industries. Adept at leading cross-functional teams, optimizing business workflows, and implementing quality assurance programs that align with organizational goals. Proven track record of identifying opportunities for growth, reducing operational costs, and enhancing customer satisfaction through data-driven decision-making and continuous improvement practices. Strong leadership, analytical, and communication skills, with the ability to manage complex projects and transform business processes to deliver measurable results.More...
Annette Timmins
DVP Business Development and Strategic Growth
Verified
Results-oriented Sales leader with 25+ years demonstrated ability to close /lead teams to close multi-million-dollar deals for contact centers/BPO/Digital innovation across all channels, industries, and geos. Proven track record of cultivating high performing teams who exceed quotas & objectives while maintaining highest levels of client satisfaction. Skilled GTM creator of strategies & revenue streams that create client stickiness and enhanced EBITDA growth.More...
Ashley Lima
Content Moderator@TaskUs Inc
Verified
With a strong background in AI content evaluation, customer service, and workflow optimization, I bring a results-driven approach to every role. As a UI/UX Content Analyst, I ranked as a top performer by maintaining 80%+ accuracy in evaluating AI-generated search results, improving content relevance and clarity. My experience also includes high-volume email management, where I streamlined communication processes, reduced email backlogs from 3,000 to 150, and enhanced interdepartmental efficiency.
In previous customer service and client success roles, I managed complex schedules, handled customer concerns across multiple channels, and optimized troubleshooting workflows to improve retention and satisfaction. My adaptability to evolving guidelines and commitment to efficiency make me a valuable asset in any remote role.
Key Achievements:
✔ Top performer in AI content evaluation (80%+ accuracy)
✔ Reduced email backlog from 3,000 to 150, improving response efficiency
✔ Created standardized templates that enhanced team communication
✔ Managed and optimized the schedules of 20+ individuals
✔ Strengthened client retention through effective troubleshooting and resolution management
I’m seeking remote opportunities in AI content analysis, customer success, or workflow optimization, where I can apply my skills to drive impactful results.More...
Mariel Manlapas
Customer Support@TaskUs Philippines
Verified
Customer service expert, paralegal , and a skilled support in various industries.More...
Dipesh Gurav
Product Designer@TaskUs
Verified
Thinking out of the box won't help, that's where I accelerate my creativity to think what else we can do with the box.More...
Sanju Gehlot
Customer service@TaskUs
Verified
Sanju Gehlot is an experienced Customer Service Representative at TaskUs, a customer service and back office support provider. He is passionate about helping customers with their inquiries and providing the best customer service possible. He has a deep understanding of customer service principles and practices and is a great problem solver. He is also an excellent communicator and is comfortable with speaking to customers in a variety of ways, both online and on the phone. Sanju is committed to providing thMore...
Ricky Gavina
Senior Operations Manager@TaskUs
Verified
Ricky Gavina is a seasoned professional currently holding the position of Senior Operations Manager at TaskUs, a company known for providing next-generation customer experience to high-growth companies. Gavina brings a wealth of experience to his role, having spent years working in various operational roles, honing his skills in project management, team leadership, and strategic planning. His strong business acumen and ability to streamline processes have significantly contributed to the growth and successMore...
Kartik Rao is a senior human resources business partner at TaskUs, a global outsourcing company. In this role, he is responsible for providing strategic HR support to TaskUs' clients in the areas of employee relations, performance management, and talent management.
Kartik has over 10 years of experience in the HR field, and has a proven track record of developing and implementing HR strategies that improve employee engagement and organizational performance. He is a strategic thinker with a strong ability tMore...
Shane Shafi
Director Business Solutions & Development@TaskUs
Verified
Assisting in meeting Geo growth goals, while managing & building reliable solution components of TaskUs offerings.More...
Vain Dizon
Teammate@TaskUs
Verified
Jessica Knapp
CEO & Co-Founder@Venture Sidekick
Verified
Hi! I’m Jessica. I am a global 3x CEO who has raised over $5M in capital. I have a passion for sales and care deeply about the customer experience. At Venture Sidekick we can help you raise capital or build a repeatable sales process that always closes, and retains every customer.More...
Ana Garcia
Recruiter
Verified
Ana Garcia is a seasoned recruiter with a demonstrated history of successful talent acquisition in various industries. She possesses strong skills in sourcing, interviewing, and onboarding candidates. She has a keen eye for identifying potential talent and aligning them with the right opportunities. Ana is also adept at building and maintaining relationships with both candidates and hiring managers, ensuring a smooth recruitment process. Her expertise in using different recruitment tools and platforms, coupled with her excellent communication and negotiation skills, make her an indispensable asset in any recruitment team.More...
Norlin Sunga
Operations Manager@Woflow
Verified
Norlin Sunga is a seasoned operations manager with vast experience in the technology industry. Currently, she holds the position of Operations Manager at Woflow, a data infrastructure company. Norlin is known for her exceptional skills in project management, process improvement, and strategic planning. Her role at Woflow involves overseeing company operations, ensuring efficiency, and implementing effective strategies for business growth. Prior to joining Woflow, Norlin held various leadership roles in different technological firms where she honed her operational management skills. She is a result-driven professional with a demonstrated history of driving operational success in the tech industry.More...
Donnie Gutierrez
Learning and Development Professional
Verified
I am a strong believer in learning. I have spent over a decade in BPO industry working my way up diligently from rank and file to support and leadership positions. The exposure I had from these experiences enlightened me that one has to continuously improve his/her niche and not remain constant in this ever changing world. The learning and development I have acquired has truly molded me into a customer service professional. Also, having to work from home really opened up a lot of opportunity to spend more time with family while hustling and grinding at work. With this being said, my skill set acquired from the experience I had will help your company achieve tasks, reach key indicators and add value to your customers and to the business.More...
Denise Lund
Client Management@Teema Group
Verified
Innovative, resilient and inspiring Consultant with 15 years of experience leading diverse Teams, people and initiatives.
Compelling sales professional with long term Customer and employee experience top of mind to transform your Teams or projects.
Looking for ways to contribute and enjoy spontaneous connections and leaving room for impromptu life experiences.More...
Marvin Cabreros
Community Operations Manager@Uber
Verified
🛠️ Expert in managing complex operations with multiple SOPs. 📈 Proven track record of optimizing workflows and delivering impactful results. 🤝 Fosters collaborative team cultures.More...
Ednalyn De Dios
Data Scientist/Machine Learning Engineer@Microsoft
Verified
Ednalyn De Dios is a highly accomplished Data Scientist, NLP Practitioner, and Machine Learning Engineer with a strong background in the tech industry. She has a proven track record of leveraging large datasets to drive product development, improve business operations, and optimize algorithms. Ednalyn has a deep understanding of statistical modeling, machine learning algorithms, and data mining, making her an expert in designing and implementing predictive, prescriptive, and statistical analysis models. Throughout her career, she has worked with Microsoft, Merck, and TaskUs. She holds advanced degrees in Data Management and Data Analytics. Noted for her expertise in NLP and AI/ML Engineering, Ednalyn communicates complex concepts and explain insights to non-technical stakeholders. She is dedicated to staying abreast of the latest developments in LLM (Large Language Models).More...
A highly skilled professional with extensive experience in event management, executive assistance, and training specialization. Excels in organizing and executing various types of events, including corporate meetings, seminars, workshops, and social gatherings. As an Executive Assistant, I am adept at administrative tasks, scheduling, calendar and travel management, and providing comprehensive support to senior executives. As a Training Specialist, I am able to deliver effective training programs and assist other Subject Matter Experts as well. My skills combined make me a versatile and valuable asset in any fast-paced, dynamic environment.More...
Taylor Ward
Junior UX/UI Designer@Issio
Verified
I am passionate about pursuing a UX/UI role that allows for me to make a positive impact within the community. I really enjoy the idea of working for a company that cares for the environment and the mental health of their users. I aspire to merge my creative abilities with a sense of social responsibility to build something that will challenge the status quo. I have had the opportunity to work in various customer service roles over the past 11 years and am super well versed in customer centric thinking.
I also enjoy rock climbing and surfing in my free time and I am working towards getting my certification in Marine Biology and scuba diving so that I can design products/software for the purpose of Ocean Conservation.More...
Jesse Eduria
Head of Learning & Development (Manila Site)@Remitly
Verified
Accomplished senior leader & executive coach with 18 years of experience and demonstrated strategic planning, global collaboration, organizational, and leadership abilities focused on learning & development, coaching, career progression, service management, quality assurance, customer service, and process improvement. Highly effective at elevating performance and leadership competencies of employees at all levels through learning & development programs aligned with business objectives & data-driven impact.More...