Years of experience: 8
Call CenterCustomer ServiceCustomer Success ManagerCase ManagerChat SupportLive Chat
Trust Score
Exceptionally trusted; proven professional excellence.
Regine's Career Path
Sep. 2023 -Present
TaskUsQuality Assurance Manager
Baja California, Mexico- Implementing AutoQA for a retail client: Intent mapping, moment & form
creation, Calibration, dashboard blueprint.
- Collaborated cross-functionally with key departments to align on requirements and objectives, ensuring seamless coordination. Led internal weekly, monthly, and quarterly business reviews with support teams to drive continuous improvement and deliver exceptional service to cli...
Jul. 2021 -Sep. 2023
TaskUsOperations Manager
Tijuana, Baja California, Mexico- Managed multiple client accounts simultaneously, overseeing three clients/logos at once. Delivered actionable insights and value-added feedback to enhance business processes and improve overall customer satisfaction.
- Oversaw all financial reporting for a $3M USD portfolio, including invoicing, forecasting, budgeting, and incentive management. Led a team of 40 employees, including 5 superv...
Mar. 2020 -Jun. 2021
TaskUsTeam Lead
Tijuana, Baja California, Mexico