Years of experience: 7
EducationMarketingEntertainmentFinanceStartup FounderIT
Trust Score
Exceptionally trusted; proven professional excellence.
Mariel's Career Path
Nov. 2019 -Present
TaskUsCustomer Service Representative
Quezon City, National Capital Region, Philippines●Provided a positive, empathetic, and professional attitude towards customers to address concerns in different accounts such as making a Hotel Reservation, Retail, and Healthcare Staffing.
●Retained or exceeded the targeted number of customers being assisted by the tickets created per day using Zendesk and ServiceNow CRM.
●Managed to respond to customers inquiry through phone, email, and chat...
Jan. 2019 -Oct. 2019
WNS Careers - PhilippinesSenior Travel Specialist
Quezon City, National Capital Region, Philippines●Assisted clients under corporate accounts with their travel needs such as making airline, hotel, and rental car reservations through phone, chat, and email channels.
●Utilized different GDS such as Apollo, Sabre, and Worldspan to confirm reservations.
●Collaborated with other teams in data and feedback gathering from customers that led to the email and chat channel being launched as an addit...
Mar. 2018 -Jan. 2019
TTECCustomer Service Representative
Philippines, Quezon City● Identified and assessed customer’s needs to achieve satisfaction.
● Maintained a strong relationship with the customers to ensure the quality of service provided with the volume of calls and chats being assisted daily.
● Elevated the sales of the subscriptions being offered by promoting the product to the customer.