Catherine Budhi is the Brand Creative Director at Genesys, where she spearheads innovative branding strategies that drive global engagement. With over a decade of experience in creative design and brand management, Catherine has a talent for transforming visionary concepts into compelling visual narratives. Outside of work, Catherine is passionate about mentoring young designers and exploring new art forms.More...
Gareth Rees
client services for software startups@Senetus limited
Verified
Gareth Rees, a seasoned client services expert , has consistently driven exceptional client satisfaction and retention for software startups. Under his leadership, the client services team achieved a 98% customer retention rate, contributing to a 40% increase in annual revenue. Gareth spearheaded the development of an innovative client onboarding program, reducing integration time by 30% and enhancing user experience. Skilled in Building teams, processes and policies.More...
Laszlo Fortin
Staff Prodcut Manager@Genesys
Verified
With 10 years of experience leading technical product and project teams, my passion lies in crafting exceptional experiences for the customer. Recently, I held the position of TPM Director at Warner Bros. Discovery, where I played a pivotal role in launching HBO Max in EMEA, MAX in the US, HBO GO in Portugal and constantly developing our product portfolio.
I like working with talented people and am strongly committed to helping my teams excel. My extensive experience across various tech roles and regions equips me to address challenges swiftly. My expertise spans program management, product management, project management, delivery management, and process improvement. While I don't have a technical degree or hands-on development experience, I expanded my technical knowledge on my jobs to understand the architecture of tech products, which I find inevitable to understand project dependencies.
My core principles are the same whether we work in Agile, Waterfall, or Hybrid; internal products, or client projects: team empowerment, delighting customers, effective project management, transparency, and meeting stakeholder expectations.More...
Gergely Zlamál
Principal Consultant@Ensolva Consulting Kft
Verified
I am a Product Expert / Principal Consultant with 20 years of wide-ranging experience in Information Technology of which in the past 17 years specialized in Genesys products, including Incident and Problem management using a wide variety of Enterprise Systems Management tools, architecture design, project management, systems integration, and training.
I am highly customer focused trying to understand what they see and feel in their customer journey to create the best customer experience. In the recent yeaMore...
Kim Bauman
Principal Solution Consultant@Genesys
Verified
Kim Bauman, as a Principal Solution Consultant, I have successfully led numerous projects to streamline business operations using innovative technology solutions. I have developed and implemented strategic plans that significantly improved efficiency and productivity. I have also built strong relationships with key stakeholders, effectively managed teams, and consistently exceeded client expectations. My expertise in problem-solving and technical knowledge has resulted in substantial cost savings and revenue growth for the companies I've worked with.More...
Azusa McWilliams
Senior Visual Designer@Genesys
Verified
Sean Straus
Account director@Genesys
Verified
Anand Shrivastava
Head of Product Management@Genesys
Verified
Anand Shrivastava currently serves as the Head of Product Management at Genesys, a global leader in cloud customer experience and contact center solutions. With a strong technical background and a passion for innovative technology, Anand has dedicated his career to shaping product strategies that enhance customer experience and drive business growth. Prior to joining Genesys, he held leadership roles in several tech companies where he gained substantial experience in product management, business developmentMore...
Attila Gyén
Techlead@Genesys
Verified
5+ years of Node/React/TypeScript, experience in MongoDb, PostgreSQL, AWS, NextJsMore...
Larry Bump
IT, Cloud, and Cyber Leader
Verified
Larry Bump is an accomplished transformation and change leader with over 25 years of expertise in Information Technology and Cyber Security. Throughout his career, he has held senior roles at prominent organizations, including Peoplesoft, NetApp, the U.S. Securities and Exchange Commission, Blackberry (Athoc), Genesys (EchoPass), MetricStream, and Orion Foods. Currently, Larry serves as the Former Vice President of IT, Cloud, Infrastructure, and Engineering at Optiv in Denver, CO. A retired U.S. Navy Chief Petty Officer, Larry brings a wealth of leadership experience and a steadfast commitment to Cyber Security. In addition to his IT acumen, Larry has overseen Cyber Security and compliance programs such as HiTrust, FedRAMP, CMMC, and PCI/DSS, ensuring robust security in both on-premises and cloud environments. His diverse background and proven leadership make him a trailblazer in driving innovation and change for organizations.More...
Shannon Davis
Content Writer
Verified
Shannon Davis is a seasoned Content Writer with over two decades of experience crafting compelling narratives for digital platforms. Known for her innovative storytelling and keen eye for detail, she has successfully led content strategies that significantly increased audience engagement for multiple companies. Shannon's expertise spans diverse industries, including technology, healthcare, and saas, where she consistently delivers content that resonates with target audiences. A passionate advocate for clear and impactful communication, Shannon continues to push creative boundaries, ensuring her work not only informs but inspires.More...
Tyler Duley
Chief Revenue Officer (CRO)@Emvia CX
Verified
As Chief Revenue Officer at Emvia CX, Tyler leads revenue strategy and growth for a fast-scaling BPO and CX technology provider. He blends operational expertise with a passion for building smarter, more human-centric customer experiences—delivering results through a mix of people, process, and innovation.
Prior to Emvia, Tyler served as Director of Sales at Edify, a contact center tech startup where he helped shape early go-to-market strategy, build the sales function, and land foundational customers.
Beyond his operating roles, Tyler is also an active investor in a handful of startups across the tech space, supporting founders with insights on growth, sales, and customer experience.
Tyler brings a mix of startup hustle and enterprise discipline—focused on driving impact, building great teams, and helping companies scale the right way.More...
Lisa Rosen
Webinar Producer@NA
Verified
Over 15 years of experience producing webinars and virtual events.More...
Chrissy Forrest
Systems Analyst@Government of New Brunswick
Verified
As a Systems Analyst at the Government of New Brunswick, Chrissy Forrest has successfully streamlined various system processes, leading to improved efficiency and productivity. She has also implemented several innovative tech solutions that have significantly enhanced the government's data management. Furthermore, she has played a key role in troubleshooting and resolving system issues, ensuring minimal disruption to operations. Chrissy's expertise and dedication have earned her recognition and respect in her field.More...
Sandra Judd
Sales Director
Verified
20+ years in sales focusing on tech and customer service. Highly experienced in coaching and mentoring sales teams and individuals.More...
As Brendyn Sullivan, I have successfully established and managed Sully Staffing & Consulting, providing top-notch customer experience operations and success management. My achievements include implementing effective CX strategies, improving customer satisfaction rates, and streamlining operations for efficiency. I have also successfully built a strong team, fostering a culture of excellence and continuous improvement. My expertise in consulting has helped numerous businesses optimize their operations and achieve their goals.More...
Henrique Melo
Latam Sales Head@VideoEngager
Verified
With over 20 years of experience in the customer service solutions market, I am an account and solutions manager for large corporations, focusing on excellence, quality, and results. Currently, I work as an Enterprise Sales Manager at cVortex, a leading company in Cloud solutions for the customer service market, where I present the company's portfolio and oversee the entire sales process, from defining the approach strategy to closing deals.
I am an expert in innovation and digital transformation for contact centers, with expertise in planning and implementing solutions based on the industry's latest technologies, such as Chatbots, humanization of service processes, and the application of Artificial Intelligence. I have a successful track record in forming partnerships with national and international clients and suppliers, establishing product representation contracts, creating business models, and defining highly competitive strategies. My mission is to promote service innovation, develop alternatives for digital service channels, and apply artificial intelligence concepts to enhance service indicators.More...
Christiana Machado Mertens
Sales Director - EMEA@Career Break
Verified
Christiana Machado Mertens is a seasoned sales professional and was serving as a Sales Director at Genesys, a leading provider of contact Center as a service solutions. Prior to this role, she worked in various sales and leadership positions in the tech industry, showcasing her ability to drive growth and optimize business performance. With a career span over more than two decades, Christiana has developed a deep understanding of the European market and has proven expertise in strategic sales planning and execution. She has a strong ability to build and lead high-performing teams, and is known for her dedication to customer satisfaction. Christiana holds a degree in Business Administration, further solidifying her knowledge in business strategy and operations.More...
Juergen Roeck
Interim CTO@Finductive Ltd.
Verified
Accomplished professional, with a rare combination of technical, project management, and product-oriented skills that have repeatedly increased product success, product revenue and client satisfaction. Equally skilled in developing new products and expanding/improving existing product lines and driving software and services sales. Demonstrated record of anticipating an organization’s future needs, devising innovative solutions, working through PMO on execution, and guiding new products/services through successful launch to customer acceptance. Known for creating bridges between business sponsors, technical contributors, and cross-functional stakeholders to gain buy-in for new product ideas and align teams behind a cohesive execution plan. Hands-on team leader and mentor; trusted advisor to internal and external clients at the executive level.More...
Christophe Lamarsaude
Business Owner / President@DPSF Holding, Inc.
Verified
Christophe Lamarsaude is a seasoned business professional, currently serving as the Owner and President of DPSF Holding, Inc. With a strong background in entrepreneurship, finance and business management, Lamarsaude has expertly guided DPSF Holding, Inc. to success. His strategic planning operational focus and excellent leadership skills have been instrumental in the company's growth and development. Prior to his current role, Lamarsaude held several managerial positions, honing his skills in operations management, team building, and business strategy. His vast experience and industry knowledge make him a respected figure in the business world. A dynamic leader and an innovator, Lamarsaude continues to drive his company towards achieving new milestones.More...
Luiz Terra
CTO@Resolutte
Verified
Executive with over 24 years of experience in the IT/Telecom market in the Americas,
working with multinational companies in a multicultural environment. Specialized in
managing international corporations and start-ups, fluent in English, Spanish, and Portuguese. Currently seeking opportunities in companies that require bold and competent
leadership. Bringing extensive professional experience to facilitate operations, maximize revenue and productivity, and ensure robust future growth.More...