Years of experience: 26

United KingdomCOOAdvisorTech SupportProject Manager🏐 Sports

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Gareth's Career Path
Senior Operational Service Delivery Manager May. 2024 -
Present
GenesysSenior Operational Service Delivery Manager
London
Fractional Leader, Client services advisorFeb. 2024 -
May. 2024
Senetus LimitedFractional Leader, Client services advisor
United KingdomWorking with Start-up and scale-up software companies, advising on strategic planning for all aspects of client services including Support, onboarding, professional services and customer success functions. specialist knowledge in B2B
VP of Customer Operations and Client ServicesOct. 2020 -
Oct. 2023
HazyVP of Customer Operations and Client Services
London Area, United Kingdom- Defined the model to deliver growth and performance of the Support, Delivery, and Success functions - Created forecasting, planning and KPIs metrics for all functions - Hired 2 x Customer Success Managers, 1 x Support and 1 x Program Manager - Led team whilst continuing to be hands-on in progressing key clients through their initial deployments - Evaluated commercial price book and contract...

Gareth's Posts

  • About

    Leveraging strategic frameworks and innovative methodologies, we enable startups to scale customer services without overburdening their engineering or sales teams. Key areas we focus on are: - Constructing the right framework for growth - Implementing efficient methodologies - Ensuring seamless evolution along with the business

  • Cases & Experiences

    Our track record boasts 15 successful consultancies, where we've provided diverse levels of guidance and strategic inputs. A noteworthy engagement was with Hazy, where we spearheaded: - Comprehensive team building - Setting up all customer-related functions - Instituting measurable metrics

  • Work Order

    We provide comprehensive assistance with key areas of business development: - Performing health checks and audits - Strategizing for growth and resource management - Resourcing and interviewing potential candidates - Providing coaching and mentorship - Ensuring in-business support for smooth client onboarding

  • How to contact

    If you're interested, please fill the form. P.S. If you know a right person, please make an intro or share with him/her the link to this page.

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