Years of experience: 12
Startup FounderITConsultingEducationBusiness OwnerProject Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Brendyn's Career Path
May. 2023 -Present
Sully Staffing & ConsultingHead of Operations & CX Strategy
Nashville, Tennessee, United States
Mar. 2023 -Aug. 2023
GenesysEnterprise Data Strategy Manager, Customer
Tennessee, United States- Created and utilized reporting metrics across SFDC, Gainsight, and Service Anywhere.
- Mapped processes for the Customer Success, Support, and Product business units.
- Developed strategic data decision making across multiple business units.
- Helped to develop organization dashboards and make data-driven decisions.
- Assisted in creating a new change management system to improve the custom...
Aug. 2022 -Mar. 2023
AscentialCRM Support Manager, Digital Commerce (Salesforce)
Remote- Founded and led a team of international Salesforce Administrators and Developers (from 0 employees to 12 employees in 4 months).
- Developed training curriculum for Support across multiple business units.
- Converted the existing internal support process from Slack to Service Anywhere and SFDC Service Cloud.
- Created Support SLAs and accountability while communicating with key stakeholders...