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Work Background
PowerDNSSenior Project Manager
Sep. 2022Milan, Lombardy, ItalyRole Responsibilities:
- Customer focus: making sure customer is satisfied about scope, timeline and quality for project delivery. - Project sustainability: ensuring project is financial sustainable for the department/company.
- E2E accountable for Project Delivery of PowerDNS solutions for many Telco/ISP customers (Vodafone, Tesla, British Telecom, etc…)
- Coordinating technical and not technical resources in relation to the delivery phase
- Communicating effectively with project stakeholders and adapting communication styles to the audience.
- Understanding customer needs and adapting quickly to unforeseen changes - Decision making and problems solving - Maintaining partners relationship relatively to shared projects
- Managing providers relationship and contract related aspects.
- Supporting sales during RFI/RFP/RFQ preparation, providing technical and project guidance Main Achivements:
- Acting as focal point for all the DNS integration aspects with 3rd parthy vendor specialised in Security solutions for Telco operators (Managing PowerDNS projects within Allot parnership)
- Day-to-day collaboration with Sales representative and VP of Professional Services in order to support sales targe achievement and guarantee proper resource assignment to strategic projects
- Earned customer trust, standing in during difficult project situations and assuming full responsibilities for issue related to PowerDNS that were causing troubles.
- Launched PowerDNS in many Tier 1/2 EMEA customers, both pure DNS or with Security on top (DNS Secure, Malware protection, Parental control, etc…)
- Account Management: collaborated with Sales and Marketing to define strategy for achieving targets by Identifying new business opportunities.
- Managed vendor project managers to successfully deliver IT projects ,contributing to implement best-practice Architectures, achieve Goals and align with Company Strategy.
Open-XchangeSenior Project Manager (PMO)
Sep. 2018 - Sep. 2022Milan Area, ItalyRole Responsibilities:
- Managing internal and external projects
- Tier1/2 customers and ISP project management: Newfold, Kyivstar, Orange Spain, PPF Group, , McAfee)
- Resource management (internal and third party/vendors)
- Risk Management (Risk Identification, Assessment, Monitoring and Mitigation)
- Create and execute project plans following Waterfall or Agile methodologies
- Coordinate tasks across business units and divulgating PMO culture in the Company
- Take over the responsibility for selected PMO tasks
- Manage project timelines and milestones according to schedule
- Manage Change Management during project lifecycle
- Experience of full project lifecycle through initiation, execution, Go-Live and closure
- Provide regular reporting for projects
- Manage internal and customers escalations
- Company-internal process improvements and creation of process descriptions
- Organization Transformation frameworks implementation
- Develop & Optimize Processes to allow the business to efficiently operate and grow
- Lead custom internal workshops and/or customer presentations when projects related
- Conflict Management: Anticipate conflict situations and oversee resolution of escalated issues. Main Achivements:
- Successfully coordinated the migration of approximately 10M of subscribers from on-premises installations to OX Cloud messaging platform.
- Actively contributed to optimise Professional Services way of working adopting different types of management methodologies during projects lifecycles.
- Supporting PMO to improve company processes and efficiency, proactively proposing new methodologies or removing old ones.
Open-XchangeSenior Solutions Architect (c/o Dovecot)
Apr. 2017 - Sep. 2018Milan Area, ItalyRole Responsibilities:
- Presenting Dovecot products (IMAP/POP3/SMTP mail server) to customers at a technical level, talk to customers, asses requirements, discuss technical challenges and find joint solutions and custom integration concepts. - Bridging the gap between customers and Engineering team, deployment and rollout of customers projects in large scaling environments using Ansible and Cassandra. Providing technical guidance to partners during complex deployment projects.
- Providing system architecture design, performance benchmarks and test systems during on-site installations.
- Training customer administrators and support team. - Project documentation point of contact for all incoming technical issues and questions during pre-sales and implementation phase.
- Work closely with Dovecot Enginners sales and product management team. Main Achivements:
- Lead to completion mail migrations to OX Cloud with Mijndomein, Italiaonline, KPN amd Orange Business
- Succesfully delivered high performance architecture, following Dovecot best practises and considering challenges when moving from on-premised to cloud.
- Improved customer satisfaction acting as Account Manager in a post launch phase, understanding customer needs to potentially discover upsell opportunities.
Sytel ReplySenior Technical Manager
Jan. 2016 - Apr. 2017Milan Area, ItalyRole Responsibilities:
- Providing design expertise and guidance for the Vodafone Group ToC (Telco over Cloud) infrastructure, - Supporting vendors during PoC in Vodafone multi-tenant cloud environment based on VMware or OpenStack. - The job required integration and infrastructure management, using the entire VMware portfolio (vCloud and vSphere suites) and with a HP customized version of OpenStack (Helion). - Coordination of junior members of the team, mentoring and coaching them
- In deep knowledge and integration experience of NFV infrastructure (MANO), VNF, SDN, VMware NSX and EPC. - Working of various SDN controllers like ODL (OpenDayLight), Ryu, HP VAN and OpenFlow protocol. Main Achivements:
- Coordinated and evaluated virtualized solutions from many vendors like Huaweii, NEC, MetaSwitch, Benu, Brocade, Amdocs, Allot, Ericsson and Juniper. - Collected results and presented to wider audience in Vodafone Group
- Participated to the Vodafone Ocean project and implemented many building blocks in the Telco Virtual infrastructure related to IMS and Core Network VNF. - Managed vendors during PoC phase, organising LAB resources and making sure activities were completed on time as per Vodafone Group needs.
CitrixSenior Technical Manager
Apr. 2011 - Jan. 2016Milan Area, ItalyRole Responsibilities:
- Responsible for driving CITRIX Cloud solutions delivery projects in in the EMEA Region. - Actively participating with the Account Team to complete RFP/RFI responses, proof-of-concepts, etc.; handling delegated portions of preparation activities. - Provide input on architecture and design options, operational concepts, and application acceptance test plan. - Leading planning and design activities and managing resources involved in projects. In-deep participation to all the project phases, since the initial setup (kick-off) to the final roll-out. Main achievements:
- Technical Management: managing a team of up to 15 resources in large deployments on multiple customer sites, having some direct reporting and some other resources belonging to other teams.
- Lead and deployed capacity expansion project in T-Mobile Germany: involved in all the project phases from pre-sales to the rollout and go-live of a new Video/Web/TCP optimization architecture. Project included: data centre assessment and planning for hardware installation, rack layout, cabling/power layout, software installation and networking aspects to be handled in conjunction with the customer.
- Designed and Implemented new MSP Gateway Architecture for VF-IT: the project included participation to the pre-sales phase, project setup and design, swap-out of previoius vendor product line and integration of Citrix products in the VF-IT VAS infrastructure. - Recognized internally and by the customer as an authority and a reference point for all the integration aspects, especially for everything related to the following technologies: Cisco switches/routes, F5, Allot, Netscaler, IBM H-Chassis, Brocade BNT switches, RedHat, Solaris, SMPP, PAP, MMS, SMS, Radius, PCRF, LDAP, HTTP, HTTPS, TCP algorithms, SNMP, Alarming and Monitoring, Logging and Statistics, Network planning and traces analysis.
- Actively supported Sales opportunity with Tier1 customers and participated to many RFP/RFQ
OpenWaveConsulting Architect/Team Leader
Jun. 2005 - Apr. 2011Milan Area, ItalyRole Responsibilities:
- Developed and coordinated teams of 6-7 members in delivering technical solution architectures, designs, and strategies to customers within EMEA Telecommunications sector for deployment of standards-based carrier-class messaging solutions.
- Managed all aspects of business development including proposals, project plans and statements of work, serving as main technical liaison for mid-sized carriers deploying Openwave WAP GW. - Lead projects from conception to delivery, regularly interacting with top tier customers, and coordinating all team members in execution of key milestones. - Recognized as accountable for successful delivery of project, coordinates overall project communications plan with Director/Senior Manager and account team, managed engagement resource requirements and subsequent team member availability. Main achievements:
- Leaded medium/large sized project in the Professional Services area for big Tier 1-3 customers such as Vodafone Italy, Telecom Italy, Bouygues Telecom.
- Implemented Security Hardness mechanisms and passing related Vulnerability scan audit in Bouygues Telecom
- Demonstrated situational leadership skills to manage, coach, and develop project team
- Demonstrated deep subject matter expertise in one or more technical areas, from storage to networking, OS and HTTP/WAP.
Symphony TelecaArchitect
Jun. 2003 - Apr. 2005Milan Area, ItalyRole Responsibilities:
- Designing architecture for H3G VideoMail platform. - Managing and coordinating activities for VideoMail product provided by LCMG (now Acision) on carrier platforms. - Collaborating with research and development of vendors, leading multiple teams in development of appropriate solution for each business need, all in relation to messaging platforms (SMSC, MMSC)
- Served in heightened role within messaging platform to determine billing aspects of technology. Main achievements:
- Designed and implemented the billing platform as part of the H3G OSS/BSS network
- Served as focal point between client and development for any voice or video messaging architecture, providing extensive and personal client service.
- Delivered PoCs in collaboration with Alcatel Lucent for Video Mail, Streaming and Video Conference solutions
- Contributed to speed up technical growth for junior members in the group/project.
Nortel NetworksR&D Principal Software Engineer
Feb. 2000 - Jun. 2003Palermo Area, ItalyRole Responsibilities:
- Leading development of monitoring tool for mobile networks
- Managing design of servers, and overseeing RDBMS aspects on Oracle-Sybase / UNIX platforms. - Developing new GPRS networks module to extend monitoring functionality into data sub-network. - Tuning performance to improve tools and developing dedicated tools to assist in upgrades.
- Collaborating and providing integral input on design and implementation of UMTS networks monitoring tool in Oracle. - Serving as Project Manager in development and testing activities on Nortel simulator platform, collaborating and managing internal groups, as well as offshore support group to identify and address problems on customer sites. Main achievements:
- Integrated Nortel Networks CT7100 KPI monitoring tool with several mobile operators OSS networks.
- Developed new monitoring and capacity planning features for Dynamic GPRS, AMR, Cell Tiering, and R-GPRS, adding flexibility and robustness of functionality.
- Contributed to improve network monitoring and analysis for strategic customers, detecting mobile networks bottlenecks and radio coverage issues.
- Coordinated team of 6/7 developers from the design to the delivery of the software solution.
STMicroelectronics, Catania, ItalyProcess Engineer
Oct. 1999 - Jan. 2000Catania Area, ItalyRole Responsibilities:
- Performed Electrical Wafer Sort as quality engineer in production process for flash memory. Main achievements:
- Contribuited to improve QA process for chips random checks.
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