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Work Background
Human Resources Manager
Children's Health DefenseHuman Resources Manager
Jun. 2023 Guide leadership in developing and implementing a new HR Department in a start-up environment with shifting priorities and minimal resources. Guiding leadership decisions on labor relations, compensation, vendor negotiation, policy & procedure, and performance management. • Assisted in benefits evaluation and contract management for new benefits partners • Developed and implemented manager training course utilizing various media • Create management resources for developing leadership skills, training resources, and SOP’s • Conduct employee interventions and counsel management on performance management • Researched, developed, and implemented learning & development program for management • Touch point for over 100 employees for benefits, vacation, leave, and disciplinary requests • 34+ state & international compliance knowledge and monitor changing legal landscapes • $150K annual savings by evaluating over 4 companies and negotiating a new HRIS contract • 15% reduction in recruiting timeline by using customized recruiting strategies • Reduced candidate response time by more than 10 days by developing an internal recruiting process, streamlining evaluation and feedback of candidates • Achieve and maintain less than 45-day time to hire for all positions • Manage job postings and recruiting for technical and non-technical positions • Act as a liaison between the organization and external benefits providers and vendors
Human Resources Generalist II
Trane TechnologiesHuman Resources Generalist II
Sep. 2022 - Jun. 2023Remote call center environment helping Trane Technologies employees with all manner of HR-related issues including annual enrollment and payroll. • Guided employees through annual enrollment options based on location and union affiliation. • Directed employees on qualified status changes outside of annual enrollment and educate employees on company HR policy. • Created and track individual employee issues through to completion with a 98% completion rate • Assisted employees with day-to-day questions as well as situation-specific questions regarding leaves, benefits, pensions and 401K’s • Answered up to 700 calls per month with a 97% first call resolution rating across all topics • Coordinated multi-state compliance with site managers spanning over 360 plant and site-specific locations • Directed employees through retirement and pension planning
People Operations Generalist (Office Manager)
Eleven Western Builders, Inc.People Operations Generalist (Office Manager)
Apr. 2021 - Mar. 2022Phoenix, Arizona, United States• Developed employee compliance protocols for the Arizona office and advised corporate on Arizona talent acquisition, compensation, and outlook. • Eliminated state compliance conflicts in employee manuals for Arizona employees eliminating potential legal ramifications. • Developed, scheduled, and administered safety training for office and field employees. • Managed employee lifecycle for the corporate office. Securely off-boarded terminated employees, onboarded field supervisors, and created recruiting tracking system for Arizona placements. • Advised c-suite executives on local talent acquisition markets and compensation strategies resulting in attracting and retaining industry top talent. • Administered employee relations issues for in office and field employees. • Analyzed benefits packages to ensure total compensation met or exceeded market value. • Project management of ground-up commercial construction projects ranging from $2 Million to $22 Million including bidding, qualifying bids, construction guidance and site management. • Created spreadsheet to manage C-Suite executive and Project Manager expense reporting to corporate with 100% accuracy.
Engineering Center Technician (grew into People Operations)
City of Palm SpringsEngineering Center Technician (grew into People Operations)
Feb. 2017 - Jul. 2020Palm Springs, CA · Hybrid** Human Resources ** -Appointed to first ever cross-functional Employee Engagement Committee to develop and implement training programs for employee training and city-wide technology advancement. - Increased employee efficiency by approx. 32% by developing and implementing employee technology training program for over 300 full time employees. - Advised 27-member cross-functional Employee Engagement committee, consisting of 7 executive staff, on employee development, contract negotiation with unions leading to better employee benefits, training availability, and employee events. - Reengineered existing software to maximize utility and streamline employee workflow. - Spearheaded development and implementation of cross-departmental procedure for all Public Records Act Requests and their fulfillment. - Eliminated city pain points 100% by collaborating with IT department to research, advise, and implement new software that integrated all city departments (part of my MBA Thesis project). - Implemented internal electronic document management system saving over 15 hours per week in research. ** Customer Service / Project Management ** - Coordinated intake and dissemination of all departmental paperwork and payments. - Decreased turnaround times over 30% by creating standardized procedures and contact guides. - Coached developers and citizens on municipal codes, development standards, and process to build in Palm Springs streamlining local, state, tribal, and federal construction codes. - Developed positive communications between Non-governmental agencies, Tribal Organizations, and other City Departments leading to better more positive community relationships. - Primary point of contact for over 300 active construction projects ensuring plan-checks and turn-around times were 30% lower than quoted.
Engineering Secretary / Permit Technician
City of Palm SpringsEngineering Secretary / Permit Technician
Feb. 2015 - Feb. 2017Palm Springs, California, United States** Customer Service ** - Primary point of contact for all engineering department guests. - Provide copies of development files upon request. - Managing plan and document filing system to ensure continuity. - Help Assistant City Manager's office with council meeting packets and prep.
Office Manager
Light of Life Lutheran ChurchOffice Manager
Aug. 2013 - Dec. 2014Bermuda Dunes, CA** Office Management ** - Managed day to day office operations, including answering phones, email, and physical mail inquiries. ** Marketing ** - Grew member ship by 15% by organizing outreach events, creating promotional materials, and community outreach. ** Finance ** - Guided board of directors toward fiscal responsibility in hopes of keeping the church open. - Worked with the Director on strategic initiatives, budgeting, and outreach to maximize growth and parishioner contributions. - Managed all aspects of business finances including A/P, A/R, budgeting, payroll, and contribution management streamlining multiple software into one. ** Organizational Change ** - Evaluated budget for growth / maintenance potential and recommended opportunities for increasing income. - Evaluated and reported on closure potential and analyzed several scenarios where this could be avoided.
Human Resources Generalist | Client Concierge
Desert Moving Company & Storage Agent for Wheaton World Wide MovingHuman Resources Generalist | Client Concierge
May. 2013 - Nov. 2014Indio, California, United States · On-site• Advised ownership on how to vertically integrate the newly form Human Resources Department and ensure compliance with State, Federal, and OSHA regulations. • Developed and implemented entire human resources process and policy for over 80 full time employees and c-suite stakeholders. • Developed and implemented field employee safety training program abased off Federal OSHA guidelines and best practices • Support training and development efforts, including coordination of training programs and maintenance of training records. • Managed 29 vehicle fleet including tracking, service, DOT safety training, and logistics. • Conducted full cycle recruitment and staffing activities, including sourcing, interviewing, and selection of candidates. • Managed new hire onboarding process, including coordinating orientation and training, and preparing new hire paperwork. • Served as a point of contact for employees regarding HR-related issues, including but not limited to, employee relations, performance management, and benefits. • Maintain HRIS system data integrity and accuracy, and produce HR-related reports as requested.
Human Resources Consultant
Self-employedHuman Resources Consultant
May. 2008Remote · RemoteOver 14 years HR Operational Consulting, talent development, and onboarding. Specialized skills in streamlining talent flow and engagement. • 100% Client satisfaction and legal compliance with state and federal HR law via HR documents including employee handbooks, and policy & procedure. • Develop training and development curriculum for internal and external stakeholders. • Curate documentation practices for operational efficiencies and talent development.

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