AvivaSenior Project Manager Regulatory Change
Apr. 2019 - Mar. 2020Norwich, England, United KingdomA global insurance company operating in 16 countries serving 33 Million customers across multiple general, life and health insurance products and pensions. The roles undertaken during this period have been managed in line with the Aviva Change and Agile framework and practices.
Reporting to the Head of Regulatory Change responsible for the mobilisation and recruitment of the Retirement Outcome Review Programme (ROR) with 5 work streams to deliver mandatory changes against Financial Conduct Authority (FCA) policies. This includes change across Aviva back end insurance platforms, Online Digital portals, Customer Operations as well as 3rd Party product book teams (Including FNZ, Capita, Diligenta, Curtis Banks and Optima Reassure) and RR Donnelly document production teams. Direct and matrix management of 40+ people using, Agile and waterfall delivery frameworks, including 3 Project Managers, 5 Business Analysts, Compliance, Risk, Legal, Business Operations and Technical Development teams and programme budget responsibility of £5M+.