Jane M

Operation Team Manager

Customer ServiceCase ManagerCustomer Care SpecialistService Quality ManagerAdvisorManager

Professional Overview: Results-driven and dedicated Insurance Operations Manager with over 15 years of experience in the insurance industry, specializing in team leadership, client service excellence, and process optimization. Proven ability to manage high-performing teams, drive operational efficiency, and ensure compliance in a fast-paced, regulated environment. Adept at fostering a positive team culture, improving customer satisfaction, and supporting company growth through effective people and workflow management. Key Achievements: Successfully led a team of 16 staff, consistently exceeding performance targets and service level agreements (SLAs). Improved policy processing turnaround times by through streamlined workflows and staff development initiatives. Spearheaded training and mentoring programs that boosted employee retention and team productivity. Recognized by senior leadership for exceptional service delivery and team performance during peak operational periods. Played a key role in implementing new CRM tools, improving customer interaction tracking and resolution rates

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Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app

Network Power<100 people

Roles

🔥100%

Startup Founder

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Marketing

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Business Owner

Geos

🇬🇧100%

United Kingdom

Work Background

Senior Case Manager

Tower InsuranceSenior Case Manager

Apr. 2023New Zealand

National Sub-Contractor Management Coordinator

Downer New ZealandNational Sub-Contractor Management Coordinator

Jun. 2021 - Jun. 2023New Zealand

Claims Manager

Janssen InsuranceClaims Manager

Sep. 2019 - Jan. 2020Auckland, New Zealand

Commercial Claims Officer

QBE InsuranceCommercial Claims Officer

Oct. 2017 - Sep. 2019AUCKLANDManaged technical & heavy motor claims from lodgement to settlement.

Broker Claims Consultant

Crombie Lockwood (NZ) LimitedBroker Claims Consultant

Oct. 2016 - Oct. 2017Auckland, New Zealand

Customer Claims Case Manager

IAGCustomer Claims Case Manager

Apr. 2015 - Oct. 2016Manukau City, AucklandCase managing Domestic Line insurance specialising in MV claims for AMI & STATE INSURANCE

Case Manager

AMI Insurance CompanyCase Manager

Nov. 2014 - Apr. 2015Auckland, New Zealand

Claims Case Manager

Southern Response Earthquake Services LimitedClaims Case Manager

Oct. 2011 - Nov. 2014ManukauSpecialised in Earthquake Claims, Case managing Earthquake Claims

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