Professional Overview:
Results-driven and dedicated Insurance Operations Manager with over 15 years of experience in the insurance industry, specializing in team leadership, client service excellence, and process optimization. Proven ability to manage high-performing teams, drive operational efficiency, and ensure compliance in a fast-paced, regulated environment. Adept at fostering a positive team culture, improving customer satisfaction, and supporting company growth through effective people and workflow management.
Key Achievements:
Successfully led a team of 16 staff, consistently exceeding performance targets and service level agreements (SLAs).
Improved policy processing turnaround times by through streamlined workflows and staff development initiatives.
Spearheaded training and mentoring programs that boosted employee retention and team productivity.
Recognized by senior leadership for exceptional service delivery and team performance during peak operational periods.
Played a key role in implementing new CRM tools, improving customer interaction tracking and resolution ratesMore...
Sonja Botha
Change Management Lead@Auckland Transport
Verified
Sonja Botha is a highly accomplished Change Management Lead at Auckland Transport. She has over a decade of experience in managing change and implementing strategic initiatives within the transportation industry. Sonja has established a reputation for her ability to lead and manage complex projects that significantly improve operational efficiency and productivity. Her expertise includes change management, project management, strategic planning, and team leadership. Sonja is known for her exceptional ability to drive culture change and manage resistance to change, which she has effectively demonstrated throughout her tenure at Auckland Transport. Her deep understanding of the transport industry, combined with her exceptional leadership skills, makes her an invaluable asset to any transport-related project.More...
Sarah Crosswell
Technical Delivery Manager@Junglegym Ventures
Verified
Accomplished Technical Delivery Manager with a talent for problem-solving and strong stakeholder collaboration. Transforming strategic visions into operational successes with 25+ years experience delivering complex technical projectsMore...
Ryan Beck
Branch Manager@Team Global Express
Verified
With over a decade of diverse leadership experience across transport, logistics, and operations, I bring a proven track record of driving organizational success and delivering measurable outcomes. My collaborative leadership style focuses on fostering high-performing teams, aligning operational excellence with corporate values, and prioritising staff welfare. I am adept at navigating complex challenges with a solutions-oriented mindset, ensuring optimal workflows and sustainable business growth.
Throughout my career, I have consistently exceeded expectations in roles such as Business Manager, Branch Manager, and National Manager, demonstrating expertise in operational management, client engagement, and strategic planning. Notable achievements include:
- Operational Success: Consistently managed branch operations across multiple sites, achieving safety, compliance, and operational excellence.
- Financial Performance: Delivered a $1.3M EBIT improvement in the 2022/23 fiscal year and executed cost-reduction initiatives yielding $3M in annual savings.
- Strategic Leadership: Championed continuous improvement projects, reducing inefficiencies and enhancing productivity.
- Team Development: Built and led cohesive teams through participative management and clear communication, fostering innovation and shared success.
Possessing a Bachelor of Commerce from Monash University, I combine academic grounding with practical expertise to identify opportunities, drive revenue growth, and deliver exceptional service. My approach is underpinned by a commitment to collaboration, critical business analysis, and the development of lasting relationships with clients and stakeholders.More...