Professional Overview:
Results-driven and dedicated Insurance Operations Manager with over 15 years of experience in the insurance industry, specializing in team leadership, client service excellence, and process optimization. Proven ability to manage high-performing teams, drive operational efficiency, and ensure compliance in a fast-paced, regulated environment. Adept at fostering a positive team culture, improving customer satisfaction, and supporting company growth through effective people and workflow management.
Key Achievements:
Successfully led a team of 16 staff, consistently exceeding performance targets and service level agreements (SLAs).
Improved policy processing turnaround times by through streamlined workflows and staff development initiatives.
Spearheaded training and mentoring programs that boosted employee retention and team productivity.
Recognized by senior leadership for exceptional service delivery and team performance during peak operational periods.
Played a key role in implementing new CRM tools, improving customer interaction tracking and resolution ratesMore...
As Ida Wahap, Operations Manager + Consultant at Bullet Intelligent Limited, I have successfully streamlined the company's operations, leading to increased efficiency and productivity. I have implemented innovative strategies that have significantly improved the company's bottom line. Additionally, I have consulted on various projects, providing expert advice that has helped the company make informed decisions and achieve its goals. My leadership and strategic planning skills have been instrumental in driving the company's growth and success.More...