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Work Background
Polygon LabsVice President Polygon Enablement
Oct. 2022Chicago, Illinois, United States
Amazon Web Services (AWS)Head of Partner Operational Support Services
Jun. 2021 - Oct. 2022Chicago, Illinois, United States
Amazon Web Services (AWS)Head of Customer Enablement and Cloud Optimization
Jul. 2019 - Jun. 2021Chicago, Illinois, United States
RehearsalVice President Customer Success
Jan. 2018 - Dec. 2019Reno, Nevada AreaResponsible for full life-cycle of Customer/Partner Success at Rehearsal. Built the Customer Success team from the ground up including all systems, process, assets and hiring of the team. Established complete customer engagement models (onboarding, renewals, playbooks, customer tiering, customer health model, customer advisory board). Engaged with global partners to train and integrate our customer success model into their GTM offerings.
RehearsalDirector Customer Success
Jan. 2017 - Dec. 2018Reno, Nevada, United States
CDWDirector, Software Solutions & Services
Jan. 2011 - Dec. 2016Chicago, ILAccountable for strategic technical direction and execution for software business and management of multiple partners, including Microsoft, Citrix, and SNOW software. Spearheaded CDW software's focus on cloud computing (SaaS / IaaS) and the evolution of the business and partner models. Envisioned, developed and executed core tactical and overarching strategic processes for customer success, professional services, and new product/services launches.
CDWSr. Mgr Software Solutions & Services
Jan. 2009 - Dec. 2011Chicago, Illinois, United States
CDWMgr Microsoft Information Worker Solutions
Jan. 2006 - Dec. 2009Chicago, Illinois, United States
iDevFactoryCo-Founder
Jan. 2005 - Dec. 2007Peyton, COCreated and launched successful Software Product that integrated with Microsoft SharePoint technologies, and enabled deeper management capabilities of the platform. Responsible for overall software vision and design, front-end development. Led sales and marketing efforts, including branding, trade shows, sales materials, etc. Product was ultimately acquired by Idera Corporation.
DellSenior Technical Lead/Consultant
Jan. 2003 - Dec. 2005Greater Chicago AreaResponsible for consulting with Fortune 500 customers on the design and development of Enterprise level systems focused on Microsoft SharePoint Technologies and custom application development. Led formation of Microsoft portals and collaboration practice area. Developed practice area best practices, assets, intellectual property and cross company knowledge sharing processes for practice area. Co-led formation of Centers of Excellence to drive acceleration of knowledge sharing, asset development and talent development. Received company’s Service Star Award in 2004 for practice development efforts.
Dynamic Impressions Web DesignFounder/Independent Consultant
Jan. 2002 - Dec. 2003Greater Chicago AreaIndependent web design and development for SMB (Small Medium Business) market.
Arthur Andersen Business ConsultingSenior Developer
Jan. 1999 - Dec. 2002Greater Chicago AreaResponsible for consulting with Fortune 500 customers on the design, development and integration of custom web based Enterprise level systems. Attended Arthur Andersen Consulting University to learn core business skills including, customer management, project management, facilitation, and methodology development.
Task Force Tips, Inc.Webmaster
Jan. 1997 - Dec. 1999Valparaiso, IN• Responsible for corporate web presence, custom application development, and integration of web based corporate systems.
NetNITCO Internet ServicesWebmaster
Jan. 1995 - Dec. 1997Hebron, IN• Responsible for corporate web presence and custom web development services for customers.
United States Marine CorpsNon Commissioned Officer
Jan. 1991 - Dec. 1995Camp Lejune, NC• Received two meritorious promotions
• Received two letters of commendation for superior performance/duty. • Completed Marines Corps Institute Courses in Leadership and Management
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