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C-level Executive
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Work Background
Stealth Mode StartupCo-Founder
Dec. 2023Ontario, Canada
VdoTokVP of Engineering
Mar. 2022 - Nov. 2023PakistanAchievements:
◉ VdoTok is a Cloud Native CPaaS (Communication Platform as a Service), capable of running and (Horizontally and Vertically) scaling as a distributed service across multiple clouds and data centers due to the loose coupling nature of components, currently tested and running on AWS and GCP Cloud, and OVH dedicated services in parallel.
◉ With enhanced WebRTC and MQTT Stack, the CPaaS has a suite of functionalities like Streaming, Calling, Messaging, Screen Sharing, App Audio Sharing, Collaboration, Recording, Live Commerce, Telehealth, Tele/Live Education, Broadcasting, Artificial Intelligence, and Computer Vision.
◉ Achieved invasion partnership with NVIDIA, Google, and AWS.
◉ Implemented NVIDIA RIVA (ex-Jarvis) for ASR, Language Translation, and Dialog-Aware automated Text and Audio Chatbot DeepStream and Triton for CV.
◉ Avatar and Metaverse prototypes using NVIDIA Omniverse and G-Mediapipe.
◉ Developed a custom Mobile browser-based tab/Screen Sharing and Broadcasting technology. Responsibilities:
◉ Infrastructure Scalability, reliability, and Performance.
◉ Ensuring technical integration and partnership with other platforms
◉ Driving software innovation, research, and competitive edge.
◉ Managing software architecture and technical design, ensuring scalability, maintainability, and alignment.
◉ Supporting tech teams with technical challenges.
◉ Selection of technology stack and evaluating frameworks and tools.
◉ Managing technology partnerships and vendor relationships and evaluating solutions.
◉ Ensuring service quality, security, and reliability, mitigating threats, and optimal use of resources.
◉ Incident and crisis management
◉ Ensuring technology alignment with the product roadmap for strategic goals.
◉ Ensuring technology infrastructure scalability without compromising performance.
◉ Comply with industry regulations.
◉ Talent Acquisition and Development
◉ Collaboration with product team to meet tech objectives.
◉ R&D and Competitor analyses.
Norgic SolutionsChief Technology Officer and Head of R&D
Nov. 2019 - May. 2022Pakistan𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:
◉ Successfully delivered a variety of Cloud Native solutions for a Social-Networking, Virtual Togetherness, and Live Commerce, having capabilities such as Community Networks, Group Chatting, Audio/Video Group Calling, Screen Sharing, App Audio Sharing, File Sharing, Live Annotations, and Live Broadcast on Android, iOS, Browser, and Mobile Browser.
◉ Implemented and Enhanced the capabilities by R&D and custom development on SIP, SIP-SIMPLE, XMPP, Video Mix/Mux, Video Encoder/Decoder, WebRTC, and MQTT protocol and stacks.
◉ Designed Cloud Native multi-domain, multi-tenant, horizontally, and vertically scalable Web, Restful API, and FTP services framework in Golang capable of handling millions of requests per second with no compromise in performance and maintaining high security. 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:
◉ Shaping the company's technology strategy and vision.
◉ Identifying trends and potential disruptions.
◉ Driving software innovation, research, and competitive edge.
◉ Managing software architecture and technical design, ensuring scalability, maintainability, and alignment.
◉ Technical leadership involves mentoring, guiding engineers, setting coding standards, and promoting best practices.
◉ Selection of technology stack for projects, evaluating frameworks and tools.
◉ Managing technology partnerships and vendor relationships and evaluating solutions.
◉ Ensuring software system security and reliability and mitigating threats.
◉ Ensuring technology alignment with the product roadmap for strategic goals.
◉ Ensuring technology infrastructure scalability without compromising performance.
◉ Managing technology project budgets, balancing innovation with practical constraints.
◉ Effectively Communication and Collaboration about technology-related strategies with various stakeholders, including executives, development teams, and customers.
◉ Comply with industry regulations.
◉ Talent Acquisition and Development
TechIncubator Pvt. Ltd.CTO / Country Manager
Oct. 2018 - Nov. 2019Lahore, Pakistan𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:
◉ Successfully delivered a health research system for an EU-based medical organization compatible with HIPAA, HITECH, GDPR, PHIPA, PCEHR, and eHealth Initiative (USA).
◉ Developed a real-estate solution capable of selling, renting, exchanging, and sharing small (room) to large (multi-floor building) properties. 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:
◉ Shaping the company's technology strategy and vision.
◉ Identifying trends and potential disruptions.
◉ Driving software innovation, research, and competitive edge.
◉ Managing software architecture and technical design, ensuring scalability, maintainability, and alignment.
◉ Technical leadership involves mentoring, guiding engineers, setting coding standards, and promoting best practices.
◉ Selection of technology stack for projects, evaluating frameworks and tools.
◉ Managing technology partnerships and vendor relationships and evaluating solutions.
◉ Ensuring software system security and reliability and mitigating threats.
◉ Ensuring technology alignment with the product roadmap for strategic goals.
◉ Ensuring technology infrastructure scalability without compromising performance.
◉ Managing technology project budgets, balancing innovation with practical constraints.
◉ Effectively Communication and Collaboration about technology-related strategies with various stakeholders, including executives, development teams, and customers.
◉ Comply with industry regulations.
◉ Talent Acquisition and Development
Super Innovative Technologies NetworkFounder, Operations and Development Manager
Nov. 2012 - Oct. 2018Lahore, Punjab, Pakistan𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: 🌎 𝑼𝒏𝒊𝒇𝒊𝒆𝒅 𝑪𝒐𝒎𝒎𝒖𝒏𝒊𝒄𝒂𝒕𝒊𝒐𝒏 𝑺𝒐𝒍𝒖𝒕𝒊𝒐𝒏: A complete communication and streaming suite for corporates, end-users and service providers. Key components,
◉ On-net/Off-net Calling and Messaging
◉ Intelligent across-the-branch and across-the-country call routing.
◉ Intelligent Path Routing.
◉ Office Collaboration and Meetings.
◉ Live File-Sharing, Whiteboard, and Presentation.
◉ Recording
◉ Analytics and Reporting
◉ Class 4 & Class 5 Switching.
◉ Multi-Tier and Multi-Level Billing.
◉ Web, Desktop, and Mobile client applications.
◉ Connectivity from strict Firewall and Filtered Networks. 🏠 𝑺𝑰𝑷 𝑻𝒓𝒖𝒏𝒌𝒊𝒏𝒈 𝑺𝒐𝒍𝒖𝒕𝒊𝒐𝒏: A Trunking solution for long-distance origination and termination carriers having (but not limited to) the following key features,
◉ Carrier grade VoIP/SIP Trunk capable of having 120 high-quality phone calls in 1mbps link. ◉ ◉ Site-to-Site Encrypted Trunks to enhance security.
◉ Single UDP Port for Signaling and Media up to 300 concurrent calls.
◉ Customized RTP protocol to join data from multiple calls in a single packet.
◉ Muti-Wan Multi-Path routing. 📸 𝑪𝑫𝑹 𝑹𝒆𝒄𝒐𝒏𝒄𝒊𝒍𝒆 & 𝑴𝒊𝒕𝒊𝒈𝒂𝒕𝒊𝒐𝒏 𝑺𝒐𝒍𝒖𝒕𝒊𝒐𝒏: A comprehensive solution to reconcile CDRs, Invoices, and Billing across multiple Class-4/Class-5 VoIP switches. Key features,
◉ Automatically fetch data from multiple VoIP platforms and switches.
◉ CDR Reconciliation.
◉ Invoice Generation and Verification.
◉ CDR Mitigation. 📞 𝑳𝒂𝒘𝒇𝒖𝒍 𝑪𝒂𝒍𝒍 𝑰𝒏𝒕𝒆𝒓𝒄𝒆𝒑𝒕𝒊𝒐𝒏 𝑺𝒚𝒔𝒕𝒆𝒎: A technology used by law enforcement authorities to monitor and intercept communications for criminal investigations, national security, and enforcing legal regulations. Key aspects include,
◉ Authorization and oversight
◉ Target Identification
◉ Intercepting Capabilities
◉ Eavesdropping
◉ Monitoring and recording
◉ Data Retention
◉ Secure Access and Privacy Safeguards
◉ Transparency and Reporting
◉ Compliance with International Standards.
VopiumManager Carrier Relations
Jan. 2011 - Nov. 2012Punjab, Pakistan𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:
◉ Successfully onboarded multiple Tier-1 carriers and partners by negotiating favorable contracts, establishing clear SLAs, and seamlessly integrating their services into the network.
◉ Achieved improved call quality, lower latency, and reduced downtime through proactive collaboration with carriers to optimize network performance.
◉ Successfully negotiated cost-effective agreements with carriers that reduced operational expenses for the company while maintaining service quality.
◉ Developed strong and positive working relationships with carrier representatives through effective communication, collaboration, and mutual understanding.
◉ Successfully navigated regulatory and compliance challenges related to carrier partnerships, minimizing legal and operational risks.
◉ Contributed to higher customer satisfaction by ensuring reliable, high-quality voice communication services through carrier partnerships. 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:
◉ Onboarding new carriers, including contract negotiations and integration with the network.
◉ Negotiate favorable contracts and agreements with carriers to secure competitive rates, SLAs, and terms that align with the business goals.
◉ Monitoring the performance of carriers, tracking metrics such as call quality, latency, uptime, and customer support responsiveness.
◉ Coordinating capacity upgrades and changes with carrier partners.
◉ Addressing billing discrepancies and managing the financial aspects of carrier relationships.
◉ Monitoring carrier compliance with SLAs and addressing deviations as needed.
◉ Staying informed about industry trends, regulatory changes, and emerging technologies that could impact the carrier relationships and services.
◉ Mitigating potential risks associated with carrier relationships.
◉ Continuously evaluate and seek opportunities for process improvements, cost savings, and enhanced service quality.
◉ Monitoring carrier performance using regular reports and metrics.
VopiumSenior Voip Engineer
May. 2007 - Dec. 2007Punjab, Pakistan𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:
◉ Development and deployment of Complete ITSP Solution from scratch.
◉ Development and Deployment of Unified-Messaging Solution.
◉ Development and deployment of Call-Center Solution. 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:
◉ Developing and implementing VoIP Authentication, Authorization, Routing, and Billing Solutions using open source (Asterisk, OpenSER) and Proprietary Code. ◉ Installing and managing VoIP infrastructure, including Cisco Routers, Structured Cabling, and LAN/WAN circuits; PRI, SIP, MPLS, FXO, FXS, and POTS, TDM (ISDN, PRI, BRI) and IP-based trunking, and PBX communication servers across all the Company’s sites.
◉ Configure and Manage SBC for normal operations and header manipulation for redirect and presentation as required.
◉ Installation, administration, operation, trouble diagnosis, and maintenance of call center system.
◉ Development and Deployment of Unified-Messaging service.
◉ Integration of Unified-Messaging with third-party networks Skype, MSN, Yahoo, and Google Talk services.
◉ Deploy and provision new ATAs, VoIP handsets, and VoIP-capable smartphones. ◉ Responsible for providing day-to-day administration, operation, maintenance, and troubleshooting. ◉ Meeting with managers to determine the company’s networking needs ◉ Analyzing existing VoIP networks and computer systems and Troubleshooting VoIP network issues ◉ Managing day-to-day delivery and reporting of services ACD, ASR, and Carrier Network to ensure adherence to defined service levels.
◉ Provide Tier 1+/Tier-2 troubleshooting to resolve common issues with Hardware and Software VoIP CPEs.
◉ Perform advanced troubleshooting on all voice services for all LAN and WAN hardware modules and configure appropriate communication media modules.
VopiumManager VoIP & IT
Jan. 2007 - Jun. 2011Punjab, Pakistan𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:
◉ Architecture, Design, and Development of Complete ITSP Solution.
◉ Design and Development of pin-less dialer solution (including identification of privacy-enabled caller using SS7 layer data)
◉ Architecture, Design, and Development of Unified-Messaging Solution.
◉ Integration/Interconnect of VoIP and messaging with third-party platforms and business tools.
◉ Load balancing, High Availability, Scalability, and Redundancy of Complete VoIP and messaging platform.
◉ Architecture, Design, and Development of QoS Monitoring and Reporting System.
◉ Implementation of a complete platform Security & Fraud Prevention System.
◉ Implementation of Private Cloud using a blend of XEN-Hypervisor and VMWare ESXi. 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:
◉ Determining the organization's VoIP requirements, including call volume, features, and integration with other systems.
◉ Designing and planning of VoIP architecture, considering scalability, reliability, security, and interoperability.
◉ Oversee the deployment of VoIP systems across the organization, ensuring proper configuration and setup.
◉ Coordination with IT teams and vendors to install hardware, software, and network components.
◉ Implementation of security measures to protect VoIP systems from unauthorized access, data breaches, and eavesdropping.
◉ Ensuring compliance with relevant data protection and industry regulations.
◉ Optimization of network infrastructure to prioritize VoIP traffic to minimize latency and maintain high call quality.
◉ Monitoring network performance, and QoS parameters and troubleshooting issues affecting voice communication to ensure clear voice communication and enhanced user experience.
◉ Technical support to address team and user inquiries.
◉ Integrate VoIP systems with other business applications, CRM systems, and collaboration tools to streamline communication.
◉ Plan and implement upgrades to take advantage of new features and improvements.
MS Feedback Communication Voip Network Engineer
Oct. 2005 - Feb. 2007Dubai, United Arab Emirates𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:
◉ Developed and Managed Multiple Carrier Interconnect with zero downtime. 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:
◉ Deployment of Carrier Interconnects using Quintum Gateways all over the Gulf. ◉ Deployment of Carrier Interconnects using CISCO equipment around the Gulf. ◉ Installing and managing VoIP infrastructure, including Cisco Routers, Structured Cabling, and LAN/WAN circuits; PRI, SIP, MPLS, FXO, FXS, and POTS, TDM (ISDN, PRI, BRI) and IP-based trunking, and PBX communication servers across all the Company’s sites.
◉ Configure and Manage SBC
◉ Monitoring, administration, operation, trouble diagnosis, and maintenance of Telecom Interconnects.
◉ Deploy and provision new ATAs and VoIP handsets. ◉ Responsible for providing day-to-day administration, operation, maintenance, and troubleshooting. ◉ Meeting with managers to determine the company’s networking needs ◉ Analyzing existing VoIP networks and computer systems and Troubleshooting VoIP network issues ◉ Managing day-to-day delivery and reporting of services ACD, ASR, and Carrier Network to ensure adherence to defined service levels.
◉ Provide Tier 1+/Tier-2 troubleshooting to resolve common issues with Hardware and Software VoIP CPEs.
◉ Perform advanced troubleshooting on all voice services for all LAN and WAN hardware modules and configure appropriate communication media modules.
Golden Lion SystemsSenior Network Engineer
Jan. 2003 - Sep. 2005Dubai, United Arab Emirates𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:
◉ Completed major network infrastructure upgrade projects, such as transitioning to a new router or switching technology, improving network performance and reliability.
◉ Successfully integrated voice and data communication systems,.
◉ Successfully deployed mixed PABX/IP-PABX Telecommunication networks across the border for multiple large-scale organizations using TDM and IP trunks 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:
◉ Network Design and Architecture:
◉ Network Implementation:
◉ Setting up virtual private networks (VPNs) and remote access solutions for secure connectivity.
◉ Implementing security measures, including firewalls, intrusion detection and prevention systems (IDS/IPS), and encryption, to safeguard network infrastructure.
◉ Network Monitoring and Optimization:
◉ Designing and deploying wireless networks, ensuring coverage, capacity, and security for mobile devices and users.
◉ Designing and implementing voice and data communication systems, including IP telephony (VoIP) solutions.
◉ Configuring and managing telephony hardware, such as PBX (Private Branch Exchange) systems and SIP & H323 gateways.
◉ Implementing redundancy and failover mechanisms to ensure network availability in case of hardware or link failures.
◉ Pursuing professional certifications and staying updated with industry trends through continuous learning.
Hanzla Faisal Computer ServicesFounder
Feb. 2001 - Dec. 2002Pakistan𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:
◉ Completed major network infrastructure deployments and upgrades for multiple government and non-government institutions.
◉ Designed and deployed across geographical location voice trunks using data communication systems. 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:
◉ Defining the company's overall vision, mission, and long-term strategy for growth, profitability, and market presence.
◉ Managing the company's finances, including budgeting, financial forecasting, cost control, and revenue optimization.
◉ Creating and implement sales and marketing strategies to promote products and services, generate leads, and acquire new customers.
◉ Recruiting, manage, and lead a team of sales representatives, technicians, and support staff. Provide mentorship, training, and performance evaluations.
◉ Establishing relationships with hardware and software suppliers, negotiate contracts, and manage inventory to ensure availability of products.
◉ Building strong customer relationships by providing exceptional service, addressing inquiries, resolving issues, and maintaining customer satisfaction.
◉ Overseeing the provision of technical support to customers, addressing hardware and software issues, troubleshooting, and resolving technical problems.
◉ Designing, implement, and manage network solutions for clients, including LANs, WANs, security protocols, and network infrastructure.
◉ Integrating hardware and software solutions to meet the specific needs of customers, ensuring compatibility, performance, and reliability.
◉ Providing repair and maintenance services for computers, laptops, servers, and other IT equipment, ensuring minimal downtime for clients.
◉ Offer data recovery services and implement backup solutions to safeguard critical data for clients.
◉ Consulting with clients to understand their IT needs, offer tailored solutions, and provide product recommendations.
◉ Keep up with the latest technology trends, industry innovations, and emerging products.
Microsonic Computer & Electronics TradingComputer Hardware Engineer
Feb. 1998 - Aug. 1999Sharjah, Sharjah Emirate, United Arab Emirates𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:
◉ Rapid Issue Resolution
◉ Zero Data Loss
◉ Efficient Hardware Upgrades
◉ Training Programs
◉ Compliance Achievement
◉ System Performance Optimization
◉ Successful Upgrades
◉ Team Collaboration
◉ Professional Development 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:
◉ Hardware and Software Installation
◉ System Maintenance
◉ Troubleshooting and Diagnostics
◉ Repair and Replacement
◉ Network Support
◉ User Support
◉ Help Desk Support
◉ Virus and Malware Removal
◉ Data Backup and Recovery
◉ Hardware Upgrades
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