With over 18 years in Customer Success, Partner Success, and Professional Services, I’ve built a reputation as an executive with a knack for creating and refining customer success practices across various industries. I’ve designed and implemented a comprehensive customer success operating model that lays the groundwork for growing and scaling teams effectively.
Throughout my career, I’ve translated strategic visions into actionable results, developing tailored customer success strategies that align with diverse business models and market segments. I’ve enhanced operations by integrating advanced systems and technologies, improving both efficiency and effectiveness. My work includes crafting frameworks that elevate customer engagement, satisfaction, and retention, utilizing automated journeys and NPS processes to gather and act on feedback.
I've directly built (end-to-end) five distinct customer /partner success practices and have also supported dozens of other organizations in creating and elevating their own practices. My focus has always been on enhancing customer satisfaction and retention, and I strive to help organizations achieve their customer success goals and deliver exceptional value.More...
Jihad Alex Sakhnini
Global Head of Organizational Effectiveness@Polygon Labs
Verified
🔮Future-minded business leader
❤️ Organizational enthusiast
📜 MS, Organizational Behavior - Penn
🏈🏀 Former D1 Athlete & Coach
🇺🇸 VeteranMore...