Alex Sattler - Customer Success and Sales specialist, ISH Cybersecurity

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Work Background

ISH TecnologiaTechnical Account Manager

Nov. 2023Rio de Janeiro, Rio de Janeiro, Brazil• Managed a cybersecurity contract valued at USD 3.8 million with one of Brazil's largest energy companies. • Provided cybersecurity services utilizing platforms from Forcepoint, Ivanti, Mantys, Qualys, and others. • Oversaw the end-to-end management of the contract, ensuring delivery in line with the agreed service level agreements. • Demonstrated effective collaboration with key stakeholders and successfully addressed incidents, problems, and changes. • Proactively executed strategic action plans to enhance service delivery and customer satisfaction. • Led an exclusive team comprising the following professionals: Cyber Exploitation Analyst (Pentest); Vulnerability Management Analyst; SOAR Analyst (Security Orchestration, Automation, and Response); Cyber Defense Analyst (Threat Hunting); Data Loss Prevention (DLP) Analyst

Vivo (Telefônica Brasil)Enterprise Account Manager

Mar. 2012 - Jul. 2023Rio de Janeiro Area, Brazil · On-siteDeveloped new business for Telefonica | Vivo IT/Telecom portfolio, including Private wireless networks (5G LTE), Open Cloud, Data Centers, Managed Security Services, Mobility, IoT, and Big Data. Negotiated highly-complex multi-year IT contracts with companies such as Vale, Enel, Naturgy, and Equinix, representing millions in revenue. Managed portfolio of Telefonica's largest enterprise customers, generating US$ 10 million in revenues in 2022.

GVTAccount Manager

Jan. 2011 - Mar. 2012Rio de Janeiro Area, Brazil · On-siteLed business performance, business development, and Go to Market strategy. Implemented a new indirect sales channel, resulting in a 31% increase in clients and achieving 108% sales objectives in 2011. Focused on Customer Satisfaction, Lead Generation, and Cold Calling.

TIM Brasil Business PartnerBusiness Operations Manager - Small & Medium Companies

Nov. 2008 - Jan. 2011Rio de Janeiro Area, Brazil · HybridManaged a team of 70 direct sales reps that delivered US$ 10 million in 2010 revenue (only mobile services to new customers). Defined client segmentation and sales force strategy and structure. Product Management and Sales Process. Tripled the size of the business in 2 years.

Avis Budget GroupBusiness Executive

May. 2007 - Oct. 2008Rio de Janeiro Area, BrazilManaged the fleet business unit in Rio de Janeiro. Hunter Sales - Business to Business.

ClaroSales Coordinator

Jan. 2004 - Mar. 2007Sales Management of 500 active clients, with annual revenue of U$ 16 million. Leadership, training, and development of an eight Account Managers team.

TelefonicaBusiness Development Senior Manager

Sep. 2001 - Sep. 2003São Paulo, Brazil · HybridResponsible for the Start Up of the national and international long distance calls for Telefonica; Launched long distance new business achieving market leadership in only 12 months of operations; Commercial training and administration of relationship with direct sales (500 business managers) and indirect sales (150 retailers);