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Work Background
SINTESEmprendedora
Jan. 2021Mahón, Islas Baleares, España · RemoteMentorías 1:1 y gestión de talleres creativo-terapéuticos tanto para empresas como particulares
EF High School Exchange YearCountry Product Manager
May. 2018 - Aug. 2020Barcelona y alrededores, EspañaHead of product for Highschool Exchange year in Spain, one of the bigger markets for this program with 10 direct reports including Sales Coordinators, Customer Support and Business Development. Grew sales by +15% on the first year on an already mature market, beating best year ever. Key responsibilities:
- Full P/L of the product
- Manage and drive sales and marketing activities
- Report to Sales Manager, Country Manager and Product President
- Lead, recruit, coach and develop a cross-functional team for the country.
- Create and implement KPIs to ensure marketing ROI, sales growth, staff efficiency & increase profitability
- Define and control annual budgets (LIC), quarterly forecast KPI's and pricing
- Implement and improve brand and product positioning: customer insight, Social Ads and multi-platform campaigns
EF Education FirstRegional Representatives Manager
Oct. 2016 - Apr. 2018Madrid y alrededores, EspañaDuring this time I have supervised 5 certified sales agents of EF Education First based in Castilla y León, Extremadura, Asturias and Canary Islands (indirect sales). Main objective was to increase sales and beat previous year’s sales accomplishments of all products of Language Travel and International Language Schools. The sales growth was +20%. - Motivate the team to reach the goals and objectives
- Identify the staff needs; train and coach them accordingly
- Analysis of the team, sales situation, the current market, and our competitors.
- Weekly sales statistics - Budget control - Assign and control all their CRM
- Business Development and Marketing Plan
- Generate new links and maintain existing relations with schools, universities, academies and other organizations.
EF Education FirstSales Coordinator
Oct. 2013 - Oct. 2016Barcelona y alrededores, EspañaDuring this years I worked as a leader and coach of the Barcelona team and I assisted the Country Product Manager, taking on some managerial tasks and responsibilities. I acted in the role of a manager in the manager’s absence. - Promote and sell language & study programs abroad through direct customer contact
- Taking full ownership of direct sales and reaching sales and CRM targets
- Represent EF both on the phone and in person - at trade shows and info meetings
- Help promote and develop marketing activities - Identify the potential of institutions such as schools, faculties, companies, associations, sports clubs, and governmental organizations to generate leads.
- Maintaining a friendly, caring and professional approach to customers during the full sales cycle
The Foreign OfficeAuxiliar Administrativa
Jun. 2013 - Sep. 2013Baleares, EspañaAtención al pasajero, Handling Facturación Compañías Aéreas
Grupo ConstantAuxiliar de contabilidad
Oct. 2010 - Mar. 2011Barcelona y alrededores, EspañaGestión de la correspondencia de facturas y recibos, introducción de movimientos en el programa de contabilidad, realización de llamadas a clientes y pago a proveedores. Trabajando directamente para dos empresas del grupo: Gesgrup Outsourcing y Personal 7 ETT.
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