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Work Background
CollectiveCustomer Success Manager
Jan. 2025San Francisco, California, United States- Onboarded 156 new customers in Q1, achieving a 90% product adoption rate.
- Cut monthly churn from 7.5% to 4.2% by holding regular check-ins and following tailored success playbooks.
- Personally secured five-star Trustpilot reviews in H1 2025, lifting the company’s overall rating from 3.8 to 4.0 stars. - Prevented 56 customers from leaving through timely check-ins and small service tweaks, saving about $85K in annual revenue. - Boosted CSAT from 4.4 to 4.7 by simplifying onboarding and adding a self-help knowledge base, cutting setup time by 25%. - Worked with Product, Marketing, and Support to launch an in-app chat feature, reducing ticket backlog by 30% and raising NPS by 8 points.
PodiumSales Development Executive
Feb. 2024 - Jan. 2025Salt Lake City, Utah, United States- Top Performer: Surpassed lead-generation targets by 20%, securing 40+ qualified meetings monthly using tailored outreach methods including email, calls, and LinkedIn messaging.
- Partnered closely with Account Executives to ensure a seamless handoff of qualified leads, achieving a 35% conversion rate and adding $500K to the sales pipeline within 12 months.
- Redesigned outreach templates and processes based on CRM data analysis, resulting in a 25% increase in response rates and a 15% reduction in lead qualification time.
- Developed and implemented strategies for managing large prospecting campaigns, refining prospecting lists, and scheduling follow-ups.
- Conducted competitive market research to identify new revenue opportunities and refine targeting strategies.
- Mentored junior team members on best practices for objection handling, pipeline management, and time prioritization.
EducativeAuthor Relations and Partnerships Executive (AE)
Jan. 2023 - Mar. 2024Bellevue, Washington, United States● Forged Strategic Educational Partnerships: Initiated collaborations with leading educational
institutions, resulting in a 35% expansion in advanced technology course offerings and a 27%
increase in the acquisition of new course authors, enhancing the educational content diversity. ● Streamlined Author Management and Efficiency: Utilized HubSpot CRM to optimize author
management, achieving a 22% boost in operational efficiency and a 17% faster resolution of author
inquiries, maintaining high data accuracy and promptness. ● Elevated Author Engagement and Retention: Implemented targeted email campaigns in partnership with marketing, achieving a 22% increase in author engagement. Developed bespoke outreach strategies that improved global author retention by 32%. ● Accelerated Content Development: Acted as a pivotal link between content creators and the technical team, reducing course development timelines by 42% through effective communication and collaboration strategies. ● Increased Content Creation Capacity: Successfully recruited 55 top-tier software and engineering
experts through a targeted strategy, enhancing content creation by 42% and generating an additional $1.6M in revenue through exclusive content agreements. Managed 55 monthly author interactions, leading to 18 new content proposals.
Educative, Inc.Answers Intern
Jun. 2022 - Aug. 2022Lahore, Punjab, PakistanDelivered 50+ precise technical & SEO-optimized articles on Networking & Cyber Security topics for the
Answers domain, achieving 20K+ monthly visitor sessions.
Spearheaded network mapping process through researching & developing technical whitepapers, resulting in a 45% increase in customer base.
Engineered an editorial strategy to increase brand recognition by collaborating with 15+ external blog networks and leveraging marketing tactics, generating 400+ web visits per month
DirActionAmazon Wholesale Specialist
May. 2022 - Sep. 2022
Career Counseling Society FAST-NU Director Job Fair
Mar. 2022 - Mar. 2023Lahore, Punjab, Pakistan
Career Counseling Society FAST-NUDirector Job Fair
Mar. 2022 - Mar. 2023
CEO TimesPodcast Host
Feb. 2022 - Apr. 2022
BrandsioBusiness Analyst
Feb. 2022 - Apr. 2022● Established & grew Amazon Aggregator's presence on LinkedIn, leading to a 20% increase in site
engagement levels ● Identified new niche Amazon markets and crafted competitive strategies to target XX sellers for business acquisition & transactions, yielding a 35% increase in successful deals secured ● Analyzed & harnessed Sales Navigator & Amazon Seller Central tools to construct a far-reaching network of market leaders, resulting in a 60% higher connection rate than previously achieved
Youth General AssemblyDeputy Secretary General
Jan. 2022 - Mar. 2022Lahore, Punjab, Pakistan
Youth General AssemblyCoordinator
Nov. 2021 - Jan. 2022Lahore, Punjab, PakistanCoordinator for Beyond the Youth conference '22
Mindstorm Student Chapter NUCES-LHRAssistant Secretary General
Nov. 2021 - Mar. 2022
FAST Sports SocietyAssistant Secretary General
Oct. 2021 - Jun. 2022
SOFTEC Head of Ideas Xtreme
Oct. 2021 - May. 2022Lahore, Punjab, Pakistan
SOFTECHead of Ideas Xtreme
Oct. 2021 - May. 2022
Youth General AssemblyExecutive Board Member
Sep. 2021 - Nov. 2021
Career Counseling Society FAST-NU Secretary General
Aug. 2021 - Aug. 2022Lahore, Punjab, Pakistan
Career Counseling Society FAST-NUSecretary General
Aug. 2021 - Aug. 2022
Stacks PakistanCore team
Aug. 2021 - Aug. 2021Was part of the core team of Xplore 1.0 and handled the entire operations department along with other management.
Stacks PakistanHost
Aug. 2021 - Aug. 2021Hosted the first ever Blockchain Conference of Pakistan, Xplore 1.0
Educative, Inc.Topic Curator
Jul. 2021 - Nov. 2021● Oversaw 20+ technical content-writing interns in a fast-paced environment, consistently meeting 80% of established KPIs ● Curated a total of 1,200 topics for Answers Experience while organizing the team to deliver projects, boosting customer support rate by 45%. ● Spearheaded data research projects that created quality content to improve customer experience & sales platform traffic
Stacks PakistanBlockchain Intern
Jul. 2021 - Aug. 2021Was a part of the Summer School Cohort of Stacks Pakistan where I learned Clarity, the official language of Stacks for creating and developing smart contracts and decentralized apps
SOFTECHost
Jun. 2021 - Jun. 2021Hosted Softec 2021 along with other exhibitions. Hosted an Amazon Web Services conference with international speakers
FiverrFreelance
Jan. 2021 - Jul. 2021
SOFTECAmbassador
Jan. 2021 - Jul. 2021
Career Counseling Society FAST-NU Manager
Aug. 2020 - Aug. 2021Lahore, Punjab, PakistanDesign, oversee and direct the daily operations of the society to produce organizational objectives.
Career Counseling Society FAST-NUManager
Aug. 2020 - Aug. 2021Design, oversee and direct the daily operations of the society to produce organizational objectives.
Rah e RoshanDirector Ambassadors
Aug. 2020 - Nov. 2020Initiated their Ambassadorship Program recruiting volunteers and team members from across the nation.
Brown BoysPodcast Host
Jun. 2020 - Aug. 2020Started my Podcast with a group of my friends amidst covid, as I was always super passionate about hosting a podcast channel. I have been following podcasts since I got to know about them and the purpose to create Brownboys was to talk about everything by creating a space where everyone can relate too.
Times Consultant (Pvt.) Ltd.Data Entry Representative
May. 2020 - Sep. 2020
Career Counseling Society FAST-NU Executive Board Member
Sep. 2019 - Aug. 2020Lahore, Punjab, PakistanRendered my services as a Host, organized various recruitment drives, seminars, webinars, and contributed towards organizing the annual Job Fair by taking part in management, documentation, and invitations.
Career Counseling Society FAST-NUExecutive Board Member
Sep. 2019 - Aug. 2020Rendered my services as a Host, organized various recruitment drives, seminars, webinars, and contributed towards organizing the annual Job Fair by taking part in management, documentation, and invitations.
Collective
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