I’m a SaaS Customer Success professional with a proven track record across customer success, sales development, and account management. At Collective, I’ve helped onboard 150+ customers at a 90% adoption rate, reduced churn by 45%, and lifted CSAT to 4.7 through proactive engagement and tailored success plans. During my time at Podium, I surpassed lead-generation goals by 20%, built over $500K in pipeline value, and partnered closely with Account Executives to ensure a seamless customer handoff. At Educative, I managed partnerships with 50+ authors and subject-matter experts, driving $1.6M in revenue and improving engagement through effective communication and CRM optimization. I’m passionate about creating customer-first strategies, strengthening retention, and helping SaaS teams grow through long-term relationships and measurable success.More...
Dominic Franceschi
Growth Marketing Consultant
Verified
Dominic Franceschi is a seasoned Growth and Performance Marketer with over 8 years of experience working with growth-stage startups and SMBs. Based in Austin, Texas, he specializes in blending multiple channels to meet revenue goals and acquire customers. Avoiding vanity metrics and marketing fluff, his approach is both detail-oriented and pragmatic, prioritizing rapid testing and iteration (always fail fast), a dynamic perfectly suited for your fast-paced, collaborative environment where deadlines and milestones are paramount.More...
As the Chief Technical Solutions Enterprise Architect at Intch Inc., USA and Edgeneer Solutions Pvt. Ltd., I lead technical architecture initiatives for clients across various domains in the software industry. With over 8.5 years of experience in Edgeneer, I have developed innovative solutions to enhance job recommendation systems, resulting in improved user experience and increased revenue. My expertise in implementing cutting-edge technologies and migrating models to scalable internal hosted services has paved the way for further innovations in large parameter models. I hold a Postgraduate Degree in Advanced/Applied Data Science, AI and Machine Learning/Intelligence from the Indian Institute of Technology, Madras, and an MBA in Finance from SYMBIOSIS, PUNE. I am passionate about leveraging data science and machine learning to drive business growth and customer satisfaction. Currently actively looking for Technology Leadership Roles in India.More...