I’m a SaaS Customer Success professional with a proven track record across customer success, sales development, and account management. At Collective, I’ve helped onboard 150+ customers at a 90% adoption rate, reduced churn by 45%, and lifted CSAT to 4.7 through proactive engagement and tailored success plans. During my time at Podium, I surpassed lead-generation goals by 20%, built over $500K in pipeline value, and partnered closely with Account Executives to ensure a seamless customer handoff. At Educative, I managed partnerships with 50+ authors and subject-matter experts, driving $1.6M in revenue and improving engagement through effective communication and CRM optimization. I’m passionate about creating customer-first strategies, strengthening retention, and helping SaaS teams grow through long-term relationships and measurable success.More...
Miguel Santamaria Mangabeira
Senior Software Engineer@Rozin Technologies
Verified
I'm a developer with more than 10 years of working experience. Having worked with vanilla PHP up to frameworks like Laravel, CakePHP and others, as well as experience with JS and multiple libraries and frameworks like Typescript, React, Node, Express, jQuery, Vue, croppie and other tools like GraphQL, AWS or Docker. I also have around 3 years of working experience with Go, ecommerce, API development and implementation.More...