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Work Background
ChainalysisGlobal Vice President
Apr. 2024Lisbon, PortugalChainalysis is the blockchain data platform. We provide data, software, services, and research to government agencies, exchanges, financial institutions, and insurance and cybersecurity companies in over 70 countries. Our data powers investigation, compliance, and market intelligence software that has been used to solve some of the world’s most high-profile criminal cases and grow consumer access to cryptocurrency safely. Backed by Accel, Addition, Benchmark, Coatue, Paradigm, Ribbit, and other leading firms in venture capital, Chainalysis builds trust in blockchains to promote more financial freedom with less risk. For more information, visit www.chainalysis.com.
DataikuGlobal Vice President
Jan. 2022 - Apr. 2024Paris, Île-de-France, FranceEstablished the strategy, reframed the vision and purpose, and drove the team change management required to build the Professional Services function globally, ensuring the implementation success of Dataiku’s customers worldwide.
C3.aiGlobal Services & Customer Success - Asia Pacific & Japan
Aug. 2019 - Dec. 2021SingaporeLed the Customer Success team and ensured the success and growth of C3 AI’s enterprise customers. In addition, drove the Global Services go to market strategy and internal implementation of C3 AI CRM globally, intelligent automation to improve our customer experience and success.
C3.ai is a leading enterprise AI software provider for accelerating digital transformation. C3.ai delivers a comprehensive and proven set of capabilities for rapidly developing, deploying, and operating large scale AI, predictive analytics, and IoT applications for any enterprise value chain in any industry. The C3 AI Suite and C3 applications are proven and tested at petabyte scale, solving previously unsolvable challenges.
ServiceNowChief of Staff - Asia Pacific and Japan
Jan. 2017 - Mar. 2018SingaporeDelivered a new business strategy, market entry process, and hands-on coaching program to improve selling behaviours and business growth outcomes, ultimately yielding exceptional year-over-year sales growth across APJ.
ServiceNowHead of Solution Consulting - Asia Pacific and Japan
Feb. 2015 - Jan. 2017SingaporeReframed, refocused and enabled the sales consulting team of approximately 80 professionals on the overall mission statement, organizational vision and value-driven and customer focused selling - “Changing the way we sell”. Developed and piloted a sales mentorship approach, resulting in a new account executive achieving more than 250% of quota in their 1st year.
An amazing opportunity to lead an incredibly talented and passionate team, and to change their thinking and actions to be focused even more on our customers strategic business challenges.
ServiceNowHead of Customer Success / Professional Services - Asia Pacific and Japan
Jul. 2012 - Mar. 2015SingaporeIt is rare that you have the privilege to lead and coach such an amazing group of people. Being the first person in the team and helping to grow it to over 85 people I learned so much from their commitment to, and passion for our customers success. They are the picture of what "great" looks like in a subscription business where your commitment to a long term outcome for the customer is the only measure that really matters.
- Started the PS function and generated profitability by the second quarter of operations.
- Maintained an average attainment rate of 164% of bookings, 122% of revenue, 202% direct attach, and 63% year-over-year bookings growth. Surpassed all key performance indicators for ten consecutive quarters.
ServiceNowDirector, Professional Services (US West, TOLA, APAC)
Nov. 2011 - Jul. 2012Greater San Diego AreaRecruited to help build the PS team, tools and processes from scratch, for further deployment and scale across the globe. Led 1/3rd of the global team whilst building the PS strategy, product offerings, processes and methodology.
Management Consulting CompanyChief Customer Officer / Chief Operating Officer
Feb. 2006 - Nov. 2011Melbourne, AustraliaBuilt this management consulting business based on the IP I developed focused on the use of cloud based software to drive process improvement, cost reduction, revenue growth and actionable business intelligence.
Key client responsibilities;
- Sales Transformation @ Australia Post
- Customer Strategy & Sales Transformation @ University of Melbourne
- Sales Strategy & Implementation @ a global managed security service provider
- General Manager @ Adept Connections a leading SAP implementation partner
Siebel SystemsDirector - CRM OnDemand
Feb. 2005 - Feb. 2006Melbourne, AustraliaLed the development and execution of Siebel’s Go-To-Market model and sales strategy for the hosted (Software as a service) CRM OnDemand product across SMB and Enterprise segments in A/NZ. (role finished early due to Oracle takeover of Siebel)
Siebel SystemsRegional Manager (EMEA & A/NZ)
Jan. 2000 - Feb. 2005Led the Technical Account Management business incorporating;
- Customer Success (roles that preceded the CSM roles we understand today) - CRM Strategy Consulting
- Software Maintenance and Support
- Responsible for the account management and post sales support for the customer base in 7 countries across Northern Europe (Jan 2000 - Feb 2003) and A/NZ (Feb 2003 - Feb 2005)
Private ConsultingStrategic Advisor & Consultant
Nov. 1997 - Dec. 1999Silicon Graphics - Switzerland
- Achievement of the corporate CRM vision through the implementation of Siebel based solutions
Mercury Energy - New Zealand (TUI Consulting)
- Responsible for the delivery of a Sales and Marketing solution to a large utilities client
Chainalysis
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