Vice President - Global Services and Customer Success
Verified
A results-driven and pragmatic executive with over 25 years of experience building and leading high-performing teams in fast-paced, disruptive technology environments. Extensive expertise in Artificial Intelligence, Machine Learning, Crypto, and SaaS, with a proven track record of driving success from startups to hypergrowth.
Most recent leadership roles include leading Professional Services and Success teams at Chainalysis, Dataiku, and C3 AI. Previously, played a pivotal role in scaling ServiceNow’s business from <$100M in FY11 to $2B+ in FY18. This remarkable journey started with building the Services function in the U.S., then founding and scaling operations across Asia Pacific and Japan (APJ), and ultimately driving strategic execution across the APJ region.
Citizenship in Britain, Australia, and residence in Portugal.
Key Highlights;
- An “executer” and builder as much as strategic thinker
- Cross functional leadership in diverse cultures and fast paced, high growth businesses
- Customer focused with deep consulting / business experience across multiple industries
- Business planning and efficient operational execution, including full P&L
- Significant experience driving transformation, and a passion for utilizing AI and ML to deliver measurable and meaningful business resultsMore...