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Work Background
GoDaddy Guide
SutherlandGoDaddy Guide
Apr. 2023Mandaluyong, National Capital Region, PhilippinesManage Domains and configuration. Assist on setting up, editing and building a website using Website Builder, Managed WordPress and cPanel Hosting. Troubleshoot errors, manage database and update version. Setup and troubleshoot Microsoft365 email issue. Assist on Microsoft products likes office and teams.
Service Desk Analyst
WiproService Desk Analyst
Sep. 2021 - Aug. 2022Quezon City, National Capital Region, PhilippinesAssist call center agents of AIM on setting up their devices and connections. Manage profile and provide permission using Active Directory. Setup and configure email, Micorosoft teams and calendar. Troubleshoot both software and hardware device. Password reset
Information Technology Service Desk
CSS Corp ICT ServicesInformation Technology Service Desk
Feb. 2021 - Sep. 2022Taguig, National Capital Region, PhilippinesProvide technical assistance for all Caltex Australia employee using their StarBos system. Manage user accounts, profile and reset password. Setup devices. Manage inventory.
Technical Support Representative
Global Payments Inc.Technical Support Representative
Oct. 2018 - Jun. 2020Mandaluyong, National Capital Region, PhilippinesProvide technical support for their ActiveNet website. process hardware replacement. Manage card transaction. Troubleshoot errors and unusual behavior.
Technical Support Representative
ConcentrixTechnical Support Representative
Sep. 2014 - Oct. 2018Mandaluyong, National Capital Region, PhilippinesProvide customer assistance for Quickbooks Accounting Software and Quickbooks Point of Sale. Process hardware replacement and provide the best recommendation for their business. Provide technical support likes installation, setup and how to use the product. Also troubleshoot error, connection and data problem.
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