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Work Background
Operation Manager
CognizantOperation Manager
Jan. 2022
Operations Team Manager - Google Project
CognizantOperations Team Manager - Google Project
Jan. 2020 - Jan. 2022-Creation and development of Knowledge and training development programs for leaders across BUE site -Creation and development of a training programs across BUE site for future leaders -Weekly Coaching techniques and leadership trainings across site -Operational Support for four different optimisation workflows -Career development for support structure: SMEs and QAs -Performance management -Operational metrics follow up and analysis
Operations Team Lead - Google Projects
CognizantOperations Team Lead - Google Projects
Nov. 2018 - Jan. 2020Greater Buenos Aires, Argentina-Metric analysis and reporting -Agents development: coaching techniques -Performance management: workflow and people intervention -Performance analysis -Career Path development
Marketing QA Analyst
CognizantMarketing QA Analyst
Nov. 2016 - Nov. 2018Google ProjectIn charge of QA revisionfor US Multicultural Market Optimization HUB. Some of my responsibilities were: QA revision, metric reporting for internal and external clients, creation of improvement plans, QA feedback sessions and coaching sessions with agents I was in change of training for New Hires and uptraining/re-training for the current team as well as for external clients like marketing agencies. Since I was the first to occupied this role for this flow, I was in charge of creating and developing the measurement criteria, framework and the necessary tools to do so.
Account Optimizer
CognizantAccount Optimizer
Mar. 2014 - Nov. 2016Google Project*Account optimizer for Google US Multicultural Market (LCS clients). *Specialised in Technology and Telco Industries *Metric analysis, optimization, strategy design and language support
Account Optimizer
eramadeAccount Optimizer
Aug. 2012 - Mar. 2014In charge of optimizing Google Ads campaigns for retail customers. Community management, news letters creations. Monthly metric reports
Independent Journalist
U-238Independent Journalist
Mar. 2012 - Nov. 2016Nuclear energy articles
Periodista
Agencia CTySPeriodista
Aug. 2010 - Sep. 2012Journalist for CTyS (Agencia Universitaria de Ciencia, Tecnología y Sociedad). News agency for science content, part of La Matanza National University. I had several articles published in National and International media
Periodista
Diario CrónicaPeriodista
Mar. 2010 - Jun. 2010Creation of articles for Crónica website
College Teacher
Universidad Nacional de La MatanzaCollege Teacher
Mar. 2009
Provisioner II
Firstsource Solutions LimitedProvisioner II
Jun. 2007 - Nov. 2009Department: Local disconnects Position: Provisioner In charge of disconnects for local lines inside US. Creation of disconnect orders for different carriers.
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