Customer Service Representative@Sutherland Global Services
Verified
Pamela Grimm is a dedicated Customer Service Representative at Sutherland Global Services, where she has consistently excelled in delivering exceptional customer support. With over five years of experience, she specializes in resolving complex client issues with efficiency and empathy, contributing to a 20% increase in customer satisfaction ratings. Pamela's innovative approach to customer engagement has led to the development of new service protocols that have streamlined operations across her team. Her commitment to excellence and passion for customer advocacy make her an invaluable asset to the organization.More...
Rayanne Ingram
Talent Acquisition Sr. Associate Manager@Sutherland Global Services
Verified
Over 13 years of experience in Executive Recruiting, with experience across countries such as Jamaica, United States, Canada, Latin America.
I take pride in identifying the right talent for whatever role requires my assistance. I am also very organized, very communicative with applicants; providing immediate responses and updates where required.
Fluent in Sign Language (JSL and ASL)More...
Roxanne Francis
Customer service Representative@Sutherland Global Services
Verified
Alyssa Lewis
Customer Service Representative@Sutherland Global Services
Verified
As a Customer Service Representative at Sutherland Global Services, Alyssa Lewis has consistently demonstrated exceptional communication and problem-solving skills. She has successfully handled a high volume of customer inquiries about products and services, resolving issues swiftly and professionally. Alyssa has been recognized for her ability to maintain customer satisfaction at high levels and for her contributions to improving the efficiency of customer service processes. She has also received accolades for her excellent team collaboration and her dedication to providing outstanding customer service.More...
Beverly Diamada
Lead Trainer@Sutherland Global Services
Verified
As a Trainer at Sutherland, I was entrusted with the responsibility of developing and delivering training programs across multiple sites, including Carmona, Shaw, Taguig, and Clark. My role involved creating comprehensive training materials, facilitating interactive sessions, and ensuring that all trainees acquired the necessary skills and knowledge to excel in their roles. I consistently exceeded expectations by effectively managing large groups, adapting training strategies to meet the diverse needs of various teams, and ensuring high levels of engagement and retention.
My strong performance in these tasks earned me the opportunity to oversee training across multiple locations, demonstrating my ability to manage and coordinate complex projects on a large scale. I was responsible for aligning training objectives with organizational goals, monitoring the progress of trainees, and providing feedback to continuously improve the training process.More...
Alex Henry
Senior Manager, Global Capability Development@Sutherland Global Services
Verified
Innovative, strategic, and forward thinking global services leader offering 8+ years of extensive experience within international business operations coupled with expertise in Organizational Development, Change Management, Business Strategy Development and Diversity and Inclusion. Recognized throughout career for strategic vision including ability to help organizations centralize and pivot from stagnant cultures and applying cutting-edge technology and processes for transformative strategic gains. My overalMore...
Sevgi Fikri
Technical Sales Specialist@Sutherland Global services
Verified
Alexis Muñoz
BPO Supervisor@Sutherland Global Services
Verified
31 Year-old with 6 years of experience in BPO cross selling and pure selling/retention campaigns, Public Account and Musician, Tech habit.More...
Mohammed Zeeshan
MERN Stack Developer@Sutherland Global Services
Verified
Mohammed Zeeshan is a MERN Stack Developer at Sutherland Global Services company. He has experience in working on various web applications and software programs. He has good knowledge of React, Node.js, and MongoDB. He is a quick learner and has the ability to work independently.More...
Vasil Raykov
Product Manager / Business Analyst@Nuvei
Verified
Motivated and self driven individual striving to achieve excellence in every endeavour by paying great attention to detail. Always on the quest for gaining experience and deeper understanding of various areas in general human economic activity spheres.
My professional interests in the last at least 10 years focus into defining the product backlog, I like being empowered to make the decisions on feature prioritizations, and span towards ensuring that the development teams build features aligned with business goals.
Acting as a bridge between stakeholders, development teams, and other relevant parties is an activity where I find a strong sense of accomplishment but also believe is key to delivering quality products while maintaining informed and transparent atmosphere in a project set up.More...
SERGIO PEREZ ABIANTUN
English teacher@INSTITUCIÓN UNIVERSITARIA DE BARRANQUILLA
Verified
Project Management professional with training in Agile methodologies and hands-on experience coordinating stakeholder-driven research projects. Skilled in planning, communication, and team coordination within dynamic, cross-functional environments. Proven ability to bridge institutions, align goals, and deliver results in both academic and corporate contexts. Fluent in English and Spanish, with a strong background in sustainable development and innovation policy.More...
Kavita Merudi
Technical Program Manager@Infosys Consulting
Verified
Kavita Merudi is a dynamic Technical Program Manager at Infosys Consulting, where she spearheads strategic initiatives and streamlines complex projects. With over a decade of experience in technology and management, she excels at bridging the gap between technical teams and business objectives. Kavita is passionate about leveraging innovative solutions to drive business growth and enhance operational efficiency. Outside of work, she enjoys hiking and photography, capturing the beauty of nature through her lens.More...
Janine Wasson
Project Manager
Verified
Seasoned Project Manager seeking a part-time consulting opportunity (4–8 hours per week). Demonstrated expertise in call center operations and management, coupled with extensive experience overseeing projects in law and technology. Adept at managing data entry tasks and optimizing workflow efficiencies. Skilled in driving operational improvements and delivering strategic solutions to meet organizational objectives. Ready to contribute proven leadership and project management skills on a flexible schedule.More...
MARY JOY PEREZ
Financial Advisor@Allianz PNB Life Insurance
Verified
Mary Joy Perez is a dedicated Financial Advisor at Allianz PNB Life Insurance Company. She provides expert financial advice to clients, helping them make informed decisions about their insurance and investment needs. Ms. Perez is skilled in creating personalized financial plans to help clients achieve their financial goals. Her work involves assessing clients' financial situations, understanding their needs, and recommending suitable insurance products. She also monitors and reviews clients' accounts regulaMore...
Rahul Raj
Digital Transformation Consultant
Verified
With over 15 years of experience in consulting, IT services, and digital transformation, I have a proven track record of driving growth and strategic execution across various industries. My expertise includes interfacing with C-level executives, developing high-performing teams, and implementing effective business strategies. I specialize in aligning team efforts with organizational goals to enhance operations and accelerate business success. Passionate about leveraging technology to solve complex business challenges, I empower companies to adopt innovative solutions that maximize efficiency and market impact.More...
Vik Singh
SVP Operations, Contact Centre/ Back Office@Conifer Health Solutions
Verified
I have spent the last 25 years in BPO/ offshore SSC, and have held Senior leadership roles for the past 18. I have lived and worked in the Philippines since 2008. I have led large teams for organizations such as American Express, JP Morgan Chase, Convergys (now Concentrix), Bertelsmann Group, and Tenet Health (who own Conifer).
My expertise lies in the following aspects of offshore BPO-
- Model selection- I can provide deep insights on pros and cons of going Captive, BPO, EOR, BOT etc
- Implementation- site/vendor selection, pricing, solutioning, transitioning, training etc.
- Operating Model- identification of ideal measurements/ KPIs, dashboarding/MIS, identification of leading indicators, coaching models, design of operational cadence to drive de-risked results.
- CX- I have had tremendous success in driving the customer experience, specifically NPS. I implement my personal model, which has a 100% record of driving and sustaining hockey-stick improvements.
- Transformation. I can lead your efforts around transformation- from first ensuring the basics are in place (KPIs, Dashboards, Operational cadence etc), and moving on to Process Optimization and RPA.More...
David Beezer
Director of IT Systems@Hepworth Pura LLC
Verified
David Beezer is a seasoned professional currently serving as the Director of IT Systems at Hepworth Pura LLC. With over two decades of experience in the IT industry, David has developed a strong expertise in systems management, project management, and IT strategy development. His role at Hepworth Pura involves overseeing IT operations, designing and implementing strategic IT plans, and ensuring the security and efficiency of all IT systems. David is known for his exceptional leadership skills and his ability to drive innovation in the IT sphere. His contributions have significantly aided in streamlining processes and improving overall operational efficiency at Hepworth Pura LLC.More...
Kossara Christoforova
Marketing expert - Content creator@Global Infra Tech Bulgaria
Verified
I have experience in blog content creation, technical documentation, and project management relating to API development companies. My passion still remains writing where my excellent English skills, quality research ability and my time spent in IT, allow me to do my job and create intriguing and engaging texts. :)More...
Jacquie Ramirez
Consultant/Project Manager@j21 ventures
Verified
Jacquie Ramirez, as a Consultant/Project Manager at j21 ventures, is responsible for leading and managing various projects within the company. Her role involves strategizing, planning, and executing projects, ensuring they are completed within the stipulated time and budget. She is also responsible for maintaining a strong relationship with clients, understanding their needs, and providing them with the best possible solutions. Her expertise lies in project management, business consulting, and strategic planning. She plays a vital role in driving the company's growth and success.More...
Kremena Georgieva
Transformation Consultant@N/A
Verified
Currently serving as aStrategy and Transformation Consultant. In my role, I’m responsible for guiding and implementing strategic changes within the organization to improve operations and performance. Primary tasks include assessing current business processes, recommending improvements, and overseeing the implementation of these changes. My expertise lies in change management, strategic planning, and organizational development. Have the ability to lead and manage complex transformation projects effectively.More...
Rusalina Sultanova
Sales Account Manager@MrBit
Verified
George Gabriel
Real Estate Consultant - Dubai@George Connects
Verified
George Gabriel is a Real Estate consultant who specializes in the Dubai market. He has worked in the region for over a decade and has a deep understanding of Real Estate Investment, Company Setup and Relocation to Dubai. He has worked with both government and private sector clients and has a proven track record of success. George is a highly skilled consultant and has a keen understanding of the business and investment landscape.More...
Lyubomir Angelov
AI Product Engineer@Schwarz IT KG
Verified
Lyubomir Angelov is currently serving as an AI Product Engineer at Schwarz IT KG, where he is responsible for developing and implementing Artificial Intelligence (AI) products. His work involves designing AI models, integrating them with existing systems, and ensuring their effective functioning. He is skilled in various AI technologies and tools, and constantly stays updated with the latest advancements in the field. His contributions are crucial in driving the company's technological growth and maintaining its competitive edge in the market.More...
Fay S.
Senior Strategist@Dentsu
Verified
Creative, Commerce & Cultural Strategist
Win Through GrowthMore...
Darwin Martillano
Head of Operations@Knose
Verified
Accomplished IT Leader with a wealth of experience in both software management and general business operations. Leveraging extensive leadership expertise, I have successfully collaborated with cross-functional and global teams to ensure the seamless integration of objectives. With a solid foundation in migrations and service delivery, I bring over ten years of diverse experience from renowned organizations such as IBM, Ivoclar, Knose Pet Insurance, Freelance ITSM / Business Development executive and RS2 Smart Processing.
My technical acumen includes a deep understanding of CRMs, legacy migrations, and a proficiency in a wide array of tools and platforms including JIRA, Salesforce, ServiceNow, Zendesk, Microsoft 365, SAP, SQL, Python, Watson AI, AI chat, UI Path, Automation Anywhere, and MS Power PPM. Throughout my career, I have consistently demonstrated a track record of leading, training, and achieving delivery targets, highlighted by my leadership of teams ranging from small to large, reporting directly to key stakeholders such as the Global COO.
As a passionate leader, I am committed to nurturing the growth and development of my team members, empowering them to progress in their careers and emerge as future leaders in their own right. With excellent communication and relationship-building skills, coupled with boundless energy and enthusiasm, I am poised to tackle new challenges and drive organizational success. I am eager to contribute my expertise to a dynamic and forward-thinking environment where innovation and collaboration thrive.More...
Vivin Xavier
Technical Account Manager@Google
Verified
As a distinguished Technical Account Manager at Google, one of the world's leading technology companies.
My role entails managing and maintaining client relationships while simultaneously overseeing technical issues.
Prior to my role at Google, I held several positions in the tech including Amazon and Microsoft where I honed his skills in project management, strategic planning, and customer service. My expertise lies in the areas of cloud computing, Customer Success, and Infrastructure Management.More...
Abin Choudhury
Vice President Global Sales & Operations@Deque
Verified
As Vice President of Sales & Operations at Deque, I have successfully led the company in achieving significant growth in sales. I've implemented effective sales strategies and operations that have increased the company's market share. I have also played a key role in building and maintaining strong relationships with key clients, ensuring customer satisfaction and loyalty. My leadership has contributed to the overall success and expansion of Deque.More...