Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Koa HealthHead of Member Services
Aug. 2024 - May. 2025
Total Brain, a SonderMind CompanyEnterprise Service and Ops Program Manager
Mar. 2024 - Sep. 2024Remote
Total Brain, a SonderMind CompanyMember Service Advocate
Mar. 2021 - Mar. 2024RemoteAs a Member Service Advocate at Total Brain, a SonderMind Company, I've played a pivotal role in crafting and enhancing our member service model from the ground up. In my nearly 3 years in this remote role, I've successfully implemented Service Level Agreements (SLAs), standardized responses, and developed comprehensive knowledge base articles, ensuring a seamless and effective support experience for our members. Key Achievements: Established and implemented robust processes for issue resolution, education, escalations, and feature requests, demonstrating a commitment to understanding and addressing the unique needs of each member.
Developed and maintained a reporting system to track and analyze the volume and trends of reported issues, providing valuable insights to stakeholders on a weekly basis.
Orchestrated successful new client launches by fostering clear communication and efficient collaboration between client success, engineering, and clients' teams.
Collaborated closely with client success to ensure flawless execution of client engagement activities, contributing to overall client satisfaction.
Engaged with engineering on a weekly basis to address client needs related to eligibility, incentives, and product/usability issues.
Created comprehensive internal process documentation, ensuring smooth knowledge transfer and coverage across team members.
Initiated a monthly newsletter to proactively communicate with smaller accounts, strengthening our relationships and enhancing overall client experience.
Provided timely response and outreach for all Google Play and App Store reviews, maintaining a positive online presence.
Young Living Essential OilsYoung Living Distributor
May. 2020
Leslie Reiki at Shamanic LairSmall Business Owner
Jan. 2019Rancho San Diego, California, United StatesI Believe
Joy and abundance is our birthright and we do not need to continue to struggle or suffer.
Hiding your truth will never feel good in the long term.
It is possible to release old ways of being that once served us or that we relied upon to survive.
We are born whole and worthy. The challenge is to unlearn everything the world has told us we should be.
Our return to wholeness comes when we remember who we are at our core; perfectly imperfect.
When we show up as our unapologetic selves, we draw our people to us.
We are meant to be in community, lifting each other up, to be of service to our brothers and sisters.
Moments of awareness and gratitude can be built upon to create more of what we desire; a state of flow leads to our most satisfying experiences.
Learning and practicing energy management and true self-care are necessary and transformational.
We are conscious creators who know what is right for us when all else is stripped away.
We have unlimited support from the unseen realms and can tap into it at any time.
I provide deep reverence, devotion, and a mindful energetic container as I partner with you to facilitate a graceful return to embodiment. https://www.lesliereiki.com/
Centric SoftwareSenior Support Specialist
Aug. 2015 - Mar. 2021RemoteManage a $2MM portfolio comprised of thirty-six (36) company accounts, and serving as a primary business contact for customers. Handle >15 customers per day, fielding numerous internal and external telephone inquiries; effortlessly and frequently adjust schedule throughout the day to manage shifting priorities. In collaboration with internal teams present compelling business case to clients validating software and feature enhancements.
Centric SoftwareSenior Customer Support Specialist
Aug. 2015 - Mar. 2021
AutoAnythingProduct Data Specialist
Dec. 2014 - Aug. 2015Analyzed and transferred large volume of data from online sources into internal systems for use by B2B, catalog, sales and CSR teams.
doTERRAIndependent Product Consultant
Jun. 2014 - Aug. 2015Greater San Diego AreaCheck out my site and let me know how I can help you. Educational classes happening every month, send me a message and I'll be happy to include you in the next one! http://www.mydoterra.com/shamaniclair/
Provide CommerceBusiness Systems Analyst
Jun. 2013 - Dec. 2014Primarily responsible for the online ProFlowers Brand as a Business Systems Analyst. Developed global processes, workflow and reports that maintained and delivered application and business needs. Drove continuous improvements while supporting transformational strategies that created robust capabilities with the PDM team leading to business growth. Managed a team of Customer Services Representatives, 20 during non-peak and 160 during peak seasons as a Customer Service Team Lead. Provided subject matter expertise for all implementation and on-going support of the product lifecycle management system. Trained and provided ongoing coaching to seasonal employees of outsourced partners.
Provide CommerceSupervisor, Product Data Management
Aug. 2010 - Jan. 2013
Provide CommercePDM Coordinator
Sep. 2008 - Aug. 2010
Intch is a Professional Networking App for the Future of WorkSee more people like Leslie on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
539241 people
21
Education Consultant
15
Human Resources @ UB Greensfelder
15
Principal Consultant @ Marketing Endeavors Strategic Consulting
130976 people
15
Human Resources @ UB Greensfelder
15
Data Analyst
42
Senior Mining Engineer @ Riot blockchain