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Work Background
HumanaLead, Technology Solutions
Jan. 2024
HumanaSenior Software Engineer
Jun. 2018 - Mar. 2024Louisville, Kentucky Area• Oversee annual benefits open enrollment requirements-gathering, build, testing, and implementation process • Serve as subject matter expert for Workday benefits capabilities and functionality
• Balance agility with vigilance adhering to a rigorous change request approval and testing process
• Heavy involvement with mergers and acquisitions, ensuring a smooth benefits transition
• Work closely with both on-and-offshore IT partners to ensure integrations function to meet internal and vendor needs and ensure stability through annual and off-cycle changes required
• Build and maintain relationships with internal and external partners in order to ensure a positive benefits experience for our associates
HumanaHR Experience/Workday Analyst
Jun. 2017 - Jun. 2018Louisville, Kentucky Area• Owned implementation of benefits and absence modules for company-wide launch of Workday
• Collaborated daily with business and implementation partners at Deloitte to ensure a smooth transition from legacy systems onto the Workday cloud
HumanaBenefits Administration Analyst
Oct. 2012 - Jun. 2017Louisville, Kentucky• Resolve issues related to benefits enrollments, premiums, surcharges, and programs
• Oversee the administration of National Medical Support Notices, Adoption Assistance requests, Puerto Rico life event substantiation and processing, Puerto Rico COBRA administration, Hawaii enrollments, and severance benefit administration
• Responsible for the review and update of all communications during annual Open Enrollment process for multiple employee groups
• Own identification of and notification to associates who are newly eligible for benefits under the Affordable Care Act
HumanaBilingual HR4U Specialist
Jul. 2011 - Oct. 2012• Guide associates by delivering an exceptional level of service while addressing and seeking resolution to their inquiries and concerns
• Comply with documentation standards and have exceeded expectations for call handling times and volumes
Dots FashionsStore Manager
Oct. 2010 - Jul. 2011
Bath and Body WorksCo-Manager
Nov. 2008 - Sep. 2010
Bath and Body WorksSales Leader
Jul. 2008 - Nov. 2008
Yum! Brands, IncAssistant General Manager
Jun. 2007 - Jul. 2008
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