25 years of industry experience focusing on multi cloud implementation and Infrastructure as Code.More...
Leslie Didier-Paquin
Life Coach and Fractional Operations and Support Professional
Verified
Fractional Operations Leader | Customer Experience Architect | Systems Thinker for Scaling Teams
I help mission-driven companies scale their service operations and customer experience—without chaos.
With 15+ years of experience in SaaS, digital health, e-commerce, and well-being, I build sustainable systems that align people, processes, and platforms. Whether you're a founder in the weeds or a scaling startup facing growing pains, I bring calm, clarity, and execution.
🧰 What I Do:
• Fractional Head of Ops, CX, or Support
• Support model design + automation strategy
• Workflow and process optimization
• Team coaching + tool implementation (HubSpot, Salesforce, Jira, Asana etc.)
🏆 Highlights:
• Built a full-service member support model from scratch at Total Brain
• Led operational alignment across product, sales, and support at Koa Health
• Managed a $2.5MM portfolio at Centric Software as a senior customer advocate
• Formal training in psychology, education, and coaching for whole-systems thinking
📬 Let’s connect if you need:
→ Interim support or CX leadership
→ Someone to bridge your product, support, and sales silos
→ Strategy and roll-up-your-sleeves executionMore...
Kathleen Ball
Virtual Executive and Administrative Assistant -- Asistente ejecutiva y administrativa virtual@K. B. Middleton, LLC
Verified
Kathleen Ball is a Virtual Executive and Administrative Assistant working for various clients. She is responsible for providing high-level administrative support to the company, including managing schedules, organizing files, conducting research, and creating reports. Kathleen effectively uses her organizational skills and proficiency in various software tools to ensure smooth operations in a remote setting.More...
Jeff Welch
Solutions Architect@Netapp
Verified
Helping customer automate &
optimize their IT infrastructureMore...