Life Coach and Fractional Operations and Support Professional
Verified
Fractional Operations Leader | Customer Experience Architect | Systems Thinker for Scaling Teams
I help mission-driven companies scale their service operations and customer experience—without chaos.
With 15+ years of experience in SaaS, digital health, e-commerce, and well-being, I build sustainable systems that align people, processes, and platforms. Whether you're a founder in the weeds or a scaling startup facing growing pains, I bring calm, clarity, and execution.
🧰 What I Do:
• Fractional Head of Ops, CX, or Support
• Support model design + automation strategy
• Workflow and process optimization
• Team coaching + tool implementation (HubSpot, Salesforce, Jira, Asana etc.)
🏆 Highlights:
• Built a full-service member support model from scratch at Total Brain
• Led operational alignment across product, sales, and support at Koa Health
• Managed a $2.5MM portfolio at Centric Software as a senior customer advocate
• Formal training in psychology, education, and coaching for whole-systems thinking
📬 Let’s connect if you need:
→ Interim support or CX leadership
→ Someone to bridge your product, support, and sales silos
→ Strategy and roll-up-your-sleeves executionMore...