With more than 11 years of experience, Sourish Dey is currently serving as the Lead Data Scientist at Centric Software, a global leader in providing innovative AI-ML driven solutions for fashion, retail, footwear, outdoor, luxury, and consumer goods companies. With a strong background in machine learning, data mining, and predictive modeling, Sourish is instrumental in leveraging vast amounts of structured and unstructured data to drive strategic business decisions and build AI capabilities. Prior to joining Centric Software, he held various data-centric roles at several companies in different industry sectors(Financial Services, Retail, Manufacturing, eCommerce), like Siemens, GE, Citi, TCS,Delivery Hero, dunnHumby etc. Sourish holds a Master's degree in Business Analytics and Econometrics and Bachelors in Electrical Engineering and continues to stay abreast of the latest industry trends to ensure his proficiency in the field. He is known for his ability to communicate complex AIML solutions in a clear and easy-to-understand manner.More...
Leslie Didier-Paquin
Life Coach and Fractional Operations and Support Professional
Verified
Fractional Operations Leader | Customer Experience Architect | Systems Thinker for Scaling Teams
I help mission-driven companies scale their service operations and customer experience—without chaos.
With 15+ years of experience in SaaS, digital health, e-commerce, and well-being, I build sustainable systems that align people, processes, and platforms. Whether you're a founder in the weeds or a scaling startup facing growing pains, I bring calm, clarity, and execution.
🧰 What I Do:
• Fractional Head of Ops, CX, or Support
• Support model design + automation strategy
• Workflow and process optimization
• Team coaching + tool implementation (HubSpot, Salesforce, Jira, Asana etc.)
🏆 Highlights:
• Built a full-service member support model from scratch at Total Brain
• Led operational alignment across product, sales, and support at Koa Health
• Managed a $2.5MM portfolio at Centric Software as a senior customer advocate
• Formal training in psychology, education, and coaching for whole-systems thinking
📬 Let’s connect if you need:
→ Interim support or CX leadership
→ Someone to bridge your product, support, and sales silos
→ Strategy and roll-up-your-sleeves executionMore...