Head of Ops at Koa Health | Ex-Maven
💻 Operations and Process Guru
🔗 Product and Program Management mixed inMore...
Leslie Didier-Paquin
Life Coach and Fractional Operations and Support Professional
Verified
Fractional Operations Leader | Customer Experience Architect | Systems Thinker for Scaling Teams
I help mission-driven companies scale their service operations and customer experience—without chaos.
With 15+ years of experience in SaaS, digital health, e-commerce, and well-being, I build sustainable systems that align people, processes, and platforms. Whether you're a founder in the weeds or a scaling startup facing growing pains, I bring calm, clarity, and execution.
🧰 What I Do:
• Fractional Head of Ops, CX, or Support
• Support model design + automation strategy
• Workflow and process optimization
• Team coaching + tool implementation (HubSpot, Salesforce, Jira, Asana etc.)
🏆 Highlights:
• Built a full-service member support model from scratch at Total Brain
• Led operational alignment across product, sales, and support at Koa Health
• Managed a $2.5MM portfolio at Centric Software as a senior customer advocate
• Formal training in psychology, education, and coaching for whole-systems thinking
📬 Let’s connect if you need:
→ Interim support or CX leadership
→ Someone to bridge your product, support, and sales silos
→ Strategy and roll-up-your-sleeves executionMore...
Jennifer Gendron
Chief Revenue Officer (CRO)@GrowthForImpact
Verified
I continue to leverage my 20+ years of experience as a clinician in health care and then in sales and commercial leadership in the health tech and employee engagement industries to drive growth and innovation for multiple mission-driven ventures. I specialize in B2B HR Tech, Digital Health, and Behavioral Health Tech. I apply my business and mental health background to create and deliver solutions that improve people's lives and well-being.
I have a successful track record of leading commercial functions for multiple (and counting) PE and VC-backed startups, such as Virgin Pulse (now Personify), where I have scaled revenue, expanded markets, established strategic partnerships and generated data-driven insights. I am passionate about collaborating with visionary founders and teams and empowering them to achieve their goals and social impact.More...